Reviews
Great dealership - the employees were open, personable,
Great dealership - the employees were open, personable, and transparent while keeping the process as efficient as possible. I do not feel like I was talked into buying something that I was not going to like, and I feel like I bought a quality truck.
Great dealership - the employees were open, personable,
Great dealership - the employees were open, personable, and transparent while keeping the process as efficient as possible. I do not feel like I was talked into buying something that I was not going to like, and I feel like I bought a quality truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Keith! We're glad to hear that you had a positive experience at Don Hattan Ford. Our team takes pride in being open, personable, and transparent while helping our customers find the right vehicle. We're thrilled that you feel you purchased a quality truck and appreciate your trust in us. We look forward to seeing you again! Sincerely, Don Hattan Ford
Salesperson was great during buying experience.
Salesperson was great during buying experience. Had some trouble after I took vehicle home with application. Had to send more forms to dealership. Everything was taken care of quickly.
Salesperson was great during buying experience.
Salesperson was great during buying experience. Had some trouble after I took vehicle home with application. Had to send more forms to dealership. Everything was taken care of quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, I appreciate your feedback, Daniel! I'm glad to hear that our salesperson provided you with a great buying experience at Don Hattan Ford. It's also wonderful to know that we were able to resolve the issues you encountered promptly. If you need anything further, please don't hesitate to reach out. We look forward to seeing you again!
Just purchased a 2020 Ford Explorer.
Just purchased a 2020 Ford Explorer. So far it’s been an amazing car. Thanks Kaden for all your help. He answered all our questions and there was no pressure.
Just purchased a 2020 Ford Explorer.
Just purchased a 2020 Ford Explorer. So far it’s been an amazing car. Thanks Kaden for all your help. He answered all our questions and there was no pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Dennis! We’re thrilled to hear that you’re enjoying your 2020 Ford Explorer. Kaden is dedicated to providing excellent service, and we’re glad he could assist you without any pressure. We appreciate your business and hope to see you again at Don Hattan Ford! Sincerely, Don Hattan Ford
Josh was my salesman, and he was absolutely wonderful.
Josh was my salesman, and he was absolutely wonderful. I came almost around close the first night and he made me feel nothing but welcome! We test drove my Bronco and I fell in love immediately! Came back the next day to fill out the paperwork.
Josh was my salesman, and he was absolutely wonderful.
Josh was my salesman, and he was absolutely wonderful. I came almost around close the first night and he made me feel nothing but welcome! We test drove my Bronco and I fell in love immediately! Came back the next day to fill out the paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Leanna! We're thrilled to hear about your wonderful experience with Josh at Don Hattan Ford. It's fantastic that you fell in love with your Bronco during the test drive! We appreciate you taking the time to share your thoughts and look forward to seeing you again soon. Enjoy your new ride! Sincerely, Don Hattan Ford
Tom was fantastic to work with!
Tom was fantastic to work with!! Timely service and very informative. He kept me updated on the process from the ordering process to delivery. When the truck showed up - financing was smooth and he was thorough in educating me on the features of the truck.
Tom was fantastic to work with!
Tom was fantastic to work with!! Timely service and very informative. He kept me updated on the process from the ordering process to delivery. When the truck showed up - financing was smooth and he was thorough in educating me on the features of the truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Dwight! We appreciate your kind words about your experience at Don Hattan Ford. We're thrilled to hear that you found our service to be both timely and informative, and that Tom provided thorough assistance throughout the ordering and financing process. Enjoy your new truck, and we look forward to seeing you again soon! Sincerely, Don Hattan Ford
Cody Hardenbrook is a top notch and very appreciated
Cody Hardenbrook is a top notch and very appreciated Service Advisor. Every time we have had issues with our two Fords she has gone the extra mile to help. She will be the reason if we continue to buy from Don Hattan. Vicki and Jim Shepard
Cody Hardenbrook is a top notch and very appreciated
Cody Hardenbrook is a top notch and very appreciated Service Advisor. Every time we have had issues with our two Fords she has gone the extra mile to help. She will be the reason if we continue to buy from Don Hattan. Vicki and Jim Shepard
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Vicki and Jim! We truly appreciate your kind words about Cody and are thrilled to hear about your positive experiences with her at Don Hattan Ford. Our team strives to go the extra mile for our customers, and we’re grateful for your loyalty to our dealership. We look forward to assisting you again in the future! Sincerely, Don Hattan Ford
I had a good experience at Don Hattan Ford in Augusta,
I had a good experience at Don Hattan Ford in Augusta, KS. Austin Kastler helped me navigate the process, and I love my Ford Bronco Sport. 💝
I had a good experience at Don Hattan Ford in Augusta,
I had a good experience at Don Hattan Ford in Augusta, KS. Austin Kastler helped me navigate the process, and I love my Ford Bronco Sport. 💝
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re thrilled to hear that you had a good experience at Don Hattan Ford and that Austin was able to assist you in navigating the process. We're glad you're loving your Ford Bronco Sport! We appreciate your support and look forward to serving you again in the future! Sincerely, Don Hattan Ford
I have bought several new cars and trucks throughout the
I have bought several new cars and trucks throughout the years. (6 to be exact) this has been the best experience I have ever had. Josh was a great salesman, help find exactly what I needed. Your finance department was also a great experience. I like the no pressure approach. I will definitely recommend.
I have bought several new cars and trucks throughout the
I have bought several new cars and trucks throughout the years. (6 to be exact) this has been the best experience I have ever had. Josh was a great salesman, help find exactly what I needed. Your finance department was also a great experience. I like the no pressure approach. I will definitely recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Craig! We're thrilled to hear that your experience at Don Hattan Ford was the best you've ever had, especially with Josh's assistance in finding the perfect vehicle for you. Our no-pressure approach is designed to make the process enjoyable, and it's great to know that you appreciated it. We can't wait to welcome you back for your next visit and appreciate your recommendations! Sincerely, Don Hattan Ford
Buyer beware!
Buyer beware! Stay away from this shady dealer. Watch out for "added fees" in the small print. They add 1498 to the internet price. Would it hurt to just be honest about it?
Buyer beware!
Buyer beware! Stay away from this shady dealer. Watch out for "added fees" in the small print. They add 1498 to the internet price. Would it hurt to just be honest about it?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your concerns. We understand that unexpected fees can be frustrating. At Don Hattan Ford, we strive for transparency in our pricing and appreciate your feedback to help us improve. A member of our team will be calling you shortly to discuss this situation in further detail, but please feel free to reach out to marketing@donhattan.com in the meantime if you need immediate assistance. Sincerely, Don Hattan Ford
Don Hattan went back on their deal after paperwork was
Don Hattan went back on their deal after paperwork was signed and insurance was changed over. I knew what I wanted from the get go and made the sale easy… 2025 F-150 XLT. For starters, their “$1,000 trade assist” was bogus. They told me if I used that on my trade in, it would bump my new truck price up by $1,000. Or I could use that trade assist on the new truck side but it would bump my trade in price down by $1,000. Secondly… On the 2nd day of ownership I get a phone call from the salesman asking for a picture of my vin… I send it and quickly received a call back stating they sold me the wrong truck and that I need to get this cleared up at the dealership (30-45 min away). I let them know when I’ll be there and I still had to wait for over an hour. They finally tell me to park my truck beside a truck I technically purchased that’s outside and to compare the trucks because I can drive away in the other one. They said there aren’t very many differences in the truck. I discover it was downgraded by several features such as sliding rear window, blue cruise, office package, Birds Eye view cameras, keyless entry, and several other neat features. Then the finance manager finally meets with me after 1.5 hours at the dealership and tells me that for me to keep the truck that I test drove, negotiated on, and shook hands on, Changed insurance over to, and drove 250 miles in, I would need to pay several thousand dollars more. At the end of the day, I got my 2022 Chevy Silverado LTZ and I WILL NOT be going to ford dealerships again. I’m always treated fairly and have purchased several new trucks from GM dealerships and I almost made the switch but after dealing with these yayhoos, I’ll stick to what has treated me right. Don Hattan is terrible!!!
Don Hattan went back on their deal after paperwork was
Don Hattan went back on their deal after paperwork was signed and insurance was changed over. I knew what I wanted from the get go and made the sale easy… 2025 F-150 XLT. For starters, their “$1,000 trade assist” was bogus. They told me if I used that on my trade in, it would bump my new truck price up by $1,000. Or I could use that trade assist on the new truck side but it would bump my trade in price down by $1,000. Secondly… On the 2nd day of ownership I get a phone call from the salesman asking for a picture of my vin… I send it and quickly received a call back stating they sold me the wrong truck and that I need to get this cleared up at the dealership (30-45 min away). I let them know when I’ll be there and I still had to wait for over an hour. They finally tell me to park my truck beside a truck I technically purchased that’s outside and to compare the trucks because I can drive away in the other one. They said there aren’t very many differences in the truck. I discover it was downgraded by several features such as sliding rear window, blue cruise, office package, Birds Eye view cameras, keyless entry, and several other neat features. Then the finance manager finally meets with me after 1.5 hours at the dealership and tells me that for me to keep the truck that I test drove, negotiated on, and shook hands on, Changed insurance over to, and drove 250 miles in, I would need to pay several thousand dollars more. At the end of the day, I got my 2022 Chevy Silverado LTZ and I WILL NOT be going to ford dealerships again. I’m always treated fairly and have purchased several new trucks from GM dealerships and I almost made the switch but after dealing with these yayhoos, I’ll stick to what has treated me right. Don Hattan is terrible!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your detailed experience. We understand how important transparency and consistency are throughout the vehicle purchase process. Situations involving pricing, trade-in offers, and vehicle features can be confusing and disappointing when expectations aren’t met. Your feedback will be shared with the team at Don Hattan Ford for review. A member of our team will be calling you shortly to discuss this situation in further detail, but please feel free to reach out to marketing@donhattan.com in the meantime if you need immediate assistance. Sincerely, Don Hattan Ford