Don Hattan Ford

I had an outstanding car buying experience with Don Hattan Ford in Augusta, Ks ! My salesman was Alonso Acosta, he truly went above and beyond. From the moment I walked in, I was impressed by the care, professionalism, and overall customer experience. The entire sales process was smooth, transparent, and completely pressure-free. I knew exactly what I wanted, and the team delivered on every level. It’s rare to find a dealership that truly makes you feel comfortable and valued throughout the process, but Don Hattan absolutely did that for me. I can confidently say I’ll be buying my vehicles here for life. Highly recommend!

I had an outstanding car buying experience with Don Hattan Ford in Augusta, Ks! Alonso Acosta, my salesman, went above and beyond. From the moment I walked in, I was impressed by the care, professionalism, and overall customer experience. The entire sales process was smooth, transparent, and completely pressure-free. I knew exactly what I wanted, and the team delivered on every level. It’s rare to find a dealership that truly makes you feel comfortable and valued throughout the process, but Don Hattan absolutely did that for me. I can confidently say I’ll be buying my vehicles here for life. Highly recommend! ( Ala

Angel my salesperson was good. A bed liner was included in my sale but I had to wait from Monday-Thursday to hear anything and I had to follow up on it. Angel was off but made sure it was set up for Friday. I was not provided how to get my truck to the liner business until I asked for the details. Did not take me long to find a vehicle but the waiting for the finance department was so long. I was at the dealership over 5 hours and was over the experience time it was over. While meeting with the finance department I had to correct to added charges on my forms. He seemed to be tired and frustrated. Also, he was the only one available and had several customers. Communication could be so much better.

Don Hattan Ford of Augusta, KS was the best experience I have ever had buying two vehicles at the same time.

I bought a truck in March and was told the taxes were included in my payment, only to find out it cost me over $1,800 to register it, I do not have that kind of money lying around, especially after buying a new vehicle. My old one was 20 years old, and it was time to retire it. I should have walked out when they added $1000 to the sales price because I did not trade in my old truck. That's on me, But, bottom line, I was not told about the property tax I would have to pay to get the truck registered. The GM did call me, but was not willing to take any responsibility for the misinformation. I will not refer anyone to them, nor will I ever do business with them, in the future,

This dealership has excellent service and so friendly, always keeping you notified of what is going on with your vehicle. They are very accommodating and I highly recommend them.

They were very easy to work with and not pushy at all which is something I really appreciate when dealing with people. They made me a great deal for my trade in in my opinion.

The sales team member (Brady) had the vehicle I called about already moved out and ready for a test drive when I arrived. He was knowledgeable of the vehicle and honest in his assessment during the test drive. The team handled my financing with grace, knowing I was a first time buyer and loan options would be more limited, doing their best to find me a down payment and APR that worked with my budget. Overall a great experience!

I drove over an hour to come test drive a vehicle and when I got there I found out that on top of the $695 "document fees" I would also owe a $799 fee for film that they already put on the vehicle to protect it. When looking at a $12000 vehicle being charged an extra $1500 in fees is ridiculous!!! He tried to tell me it was normal for the industry, but I ASSURE you that I've been car shopping for over a month and that is the most outrageous amount I've heard at ANY car dealership and I've looked in Wichita, Newton, Hutchinson, McPherson, and Salina. I put the vehicle in reverse and took it immediately back to the parking lot and left. Buyer beware and ask about their fees up front!! Ps... I've also received 2 texts since my visit and I've responded to both from a sales manager named Jeremy that I had a bad experience and then get no answer back at all. Apparently those are automated

Klan village!!!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was very condescending off the jump. The car they had online was not at the dealership, so I was told the car would be there tomorrow, they were having an issue with the transporter. After about 4 or 5 days of being told the car would be here tomorrow, then I went to it will be here in two hours after 3 days of that the car finally arrived. Keep in mind i had given my down-payment so that the car would be held for me so no other buyers could start the process of buying the vehicle. I put down $1000.00 I was told I would be approved for the vehicle with $1,000.00 down. My credit had been ran and I was approved. I was then told the car needed to be repaired so I would have to wait a day or two for the part to be delivered. When the part was delivered and put on the car I was ready to take ownership of the vehicle. Keep in mind i live in Wichita, I had drove to this dealership about 9 or 10 times from Wichita to Agusta. The day I go to take delivery of the vehicle I was told I would have to put $3,000.00 more down, so $4,000.00 total. So I went from being approved with $1,000.00 down to now $4,000.00. Didn't try to work with me AT ALL!!! So I go to super car guys in Wichita and was just going to buy a car from them. While dealing with the salesman at super car guys I told him about the issues I just went through at Don Hattan ford. He spoke with his manager, and they went and bought the car from Don Hattan cash and sold me the car with no money down. THE EXACT SAME CAR. So somehow they were able to get me financing with ZERO DOWN !!! All in all the place is racist as xxxx. I have been black 46 years and have biracial children. I don't just throw the race card out lightly, but its clear as day here. If you are a person of color DO NOT SUPPORT THESE PEOPLE.