Don Hattan Ford

4.5 out of 5 4.5

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 24, 2019

    Timm was very helpful in searching for the car we were wanting to look at. He checked several sites and not just his lot, till we found one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fan...tastic customer service from Mike and the rest of the Don Hattan Ford team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    July 26, 2019

    We purchased an Escape from Don Hattan Ford. Our sales rep, Lawrence, was very knowledgeable about the vehicle and guided us through the buying process.... It was all-in-all a very relaxed and pleasant experience.

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    Shopped for a used car
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    Dealer Response

    Hello, thank you for your kind words and congratulations on your Escape! We're glad you had a great experience with Lawrence. Please don't hesitate to... reach out to us if there's anything more we can do!

  • 5.0 out of 5
    July 23, 2019

    Elmer was friendly, knowledgeable, and great to work with in the purchase of our new truck!

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    Shopped for a new car
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    Dealer Response

    Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we... can help you with anything else. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    June 18, 2019

    We had a great experience, it was especially nice after experiencing high pressure sales.

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    Shopped for a used car
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    Dealer Response

    Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that ...your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    June 11, 2019

    Sales person was very personable and got me through the process very quickly and efficiently. Couldn?t have asked for a nicer guy or sales experience!

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    Shopped for a used car
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    Dealer Response

    It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are... any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    May 1, 2019

    Wonderful, Lawrence was the real deal. From him coming to the lot to see what I was interested in thru the ordering and delivery process. Thanks to all!... Clayotn Gerrond

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    Shopped for a new car
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    Dealer Response

    Clayton, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can ...do for you! Safe travels!

  • 5.0 out of 5
    April 24, 2019

    I had a very good experience overall, with the salesman, the finance personal, and the deal closer.

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    Shopped for a used car
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    Dealer Response

    Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we... can help you with anything else. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    April 22, 2019

    It was an incredible no hassle experience with the staff at Don Hattan Ford of Augusta. Lawrence was more than helpful in assisting us with our trade in... while putting our interests first and foremost. We will definitely be back for our next purchase.

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    Shopped for a used car
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    Dealer Response

    We are extremely grateful to receive such an outstanding review, Ryan! Feedback like yours lets us know that we are meeting our organizational goals f...or providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Lawrence was able to do this for you and we encourage you to contact [him/her] or stop by if you have any further automotive needs. Sincerely, Don Hattan Ford

  • 5.0 out of 5
    April 8, 2019

    The sales person and finance representative were professional and facilitated us in purchasing our new vehicle.

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    Dealer Response

    Susan, we are very happy we could provide you with a positive experience! We hope you continue to choose Don Hattan Ford for all your vehicle needs! T...ake care!

  • 5.0 out of 5
    March 30, 2019

    We took our time and did not feel pressured by the staff. They gave us the time we needed to reach a decision, we felt was right for us. They helped... us explore all the options and were very informative. Unlike some automotive dealers, the closing was simple and no arm twisting to purchase addition warranties (thank you).

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    Dealer Response

    We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take c...are! Sincerely, Don Hattan Ford

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