Reliable Mazda

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've only put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed.

Bought a new CX50 on October 21st and as of November 25th still have not received a payment statement. First payment is due December 5th. Anyone knowing how the mail service works knows payment will not get there on time. I had to go to the dealership twice before I got the right information for billing statement.Would not recommend any dealership in Springfield that begins with "Reliable"

We purchased a 25 Mazda CX7 In July. We have some issues with the vehicle and we can't get anyone including the sales person to call us back with our continued concerns. We have contacted corporate and I continue to wait for them to call us back as well. I would not recommend this dealership or a Mazda in general after our experience. They have our money and guess they don't need us for anything else.

The dealer was friendly but ultimately could not help me price a single payment lease.

Poor customer service attitude by Wyatt Calvin displayed in refusing to provide free seat belt extender for my Mazda. He informed me Reliable Mazda is not an authorized Mazda dealership?

Dalton Battles was excellent to work with. Took us out in the new CX-90 and new the vehicle & trim packages backward & forward. Had the answers to all of our many questions. We ultimately decided to purchase another brand, but I'll be keeping an eye out in the next few years for a cx-90. So fun to drive.

We didn't come to an agreement on numbers, but they were very nice and helpful.

Alonso was a very helpful salesman. He took time to explain the car and the technology to me. He even encouraged me to return if I had any questions about anything. He was professional, not pushy, very polite, and genuinely interested in me as a person as well as a customer. I hope the dealership values him as part of their team. The experience was very positive.

I was basically lost on finding a car at the prices I needed so i messaged Zach and he sent me a list of vehicles that fit my criteria. I came up and together we found the vehicle that worked best for me and my budget. The customer service was excellent and information very helpful. I would definitely recommend visiting.

Want to deal with shady managers who are out to get you? Call Reliable Mazda today! A place where the manager will call and blame you for their awful service. I walked in ready to sign on the dotted line... It wasn't going to be any easier.... They couldn't close the deal. STAY AWAY