Renn Kirby Kia

The was the easiest new car purchase I have ever had. The trade value was top notch and the purchase price was competitive. I expected resistance on the... price I was expecting to pay, they matched the best deal I negotiated with by another dealer further away. This is a car dealer, and yes they are in it to make money. Be informed using all the resources available and don't expect to be deserving of any more, haggling make a car buying experience miserable.

I bought a used vehicle from Renn Kirby Kia in July 2018. It was the worst car buying experience I've ever had. I do not give 1 star reviews lightly,... but I believe it is fully justified. The car buying experience was a hassle, the vehicle was not safe to drive when I took it home and had not been thoroughly looked over before being put up for sale, the fixes (both promised before and after the sale) took a month to resolve, communications was horrible, and money owed back to me (and agreed to by the GM) took two months to get back. Travis our salesman was not on our side. That was obvious when the GM came out to close the deal and revealed he'd given Travis permission to offer us a lower price than what he had. After 30 minutes of waiting for the GM and negotiating and telling him we'd have to walk because we couldn't make the deal, he was still holding out on us. There were many issues with the vehicle, including issues that would've prevented it from passing a safety inspection. The vehicle was obviously never looked over by a qualified mechanic before being sold (or it was an they purposefully ignored the issues). These issue were eventually resolved, but it took 2 months from the sale to finalize everything. Overall, it was a miserable experience and we still don’t completely trust the car to this day. I ended up having to have to take the vehicle to my regular dealer/mechanic to get it inspected so that I'd at least know it is now safe to drive (they did have to do additional work that I paid for out of pocket, but that Renn Kirby should've obviously seen the last time they had it). I will NEVER buy another vehicle from Renn Kirby Kia or any other Renn Kirby dealer and I will continue to warn all of my friends and family. In the end, they fixed most of our issues (the car never was completely cleaned of dog hair as promised, we still have issued with the keys, I found more brake issues that I had to pay to fix, and we just don't quite trust the car), but the process was such a bear that we would never go through it again. Any place that doesn't do an inspection of simple things like brakes to make sure they are safe and would pass inspection does not deserve anyone's business. And if you can't trust the vehicle, you don't want to have to deal with them trying to get your issues resolved. Look elsewhere.

Robert helped me find the car of my Dreams. The whole team was helpful Pat and Joe helped provide useful information about my new car. They truly went... the extra mile for me.

Satisfied with dealership. But unhappy about the $699.00 I spent with Battlefield KIA for the free oil changes, tire rotation, inspections, and detailing... that Renn Kirby KIA will not honor. Wish I never would of spent the money..could use it for car payments. But Renn Kirby doesn't car..I'm only one little person.