Southlake Auto Inc.

1.5 out of 5 1.5

Reviews

1.5 out of 5 1.5
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 13, 2018

    Phil Collins said it best.... No Reply At All.... Is anybody listening? Oh, no. To bad .. they had a jeep in which I was very interested.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 29, 2018

    I found s car that I’ve been wanting to buy for some time here st this dealership. I would call, e-mail, e-mail, and call with no response. Finally I get... a phone call from s rude pushy person that didn’t like the fact that I didn’t have all the money to out right buy the car. I asked if I could leave a down payment and pay weekly. Not good enough. So, I go there for a test drive, and with any 17 year old car, there were issues. I leave my information with another person there wait 1,2,3,4 days no call. I guess I was supposed to call him to find out if he would accept my offer. He made me feel like dirt. As if he was doing me a favor buy say no. I still have my money in my pocket and still looking.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am so very sorry you feel this way!!! 1. You made an offer of 500 down and weekly payment in a rude voice mail at 9pm without ever seeing the vehicl...e!! and we DO NOT do buy here pay here... 2. you came to look at the vehicle left your info and we could not get you bank financing.....(not my fault) 3. you then made an cash offer and it was accepted and the last thing you said was you would put the money together and that was the last thing we have heard from you!!!! Sorry you are having a tough time but we try to help people as much as possible and when possible! but we are NOT a bank or financial institution and in no way advertise or promote "buy here pay here" options...