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Audi Fletcher Jones

(1,441 reviews)
Visit Audi Fletcher Jones
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–1:00pm
Sunday 10:00am–7:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (949) 467-9345 (949) 467-9345
Used (949) 891-0512 (949) 891-0512
Service (949) 891-0532 (949) 891-0532

Reviews

(1,441 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Fletcher Jones from DealerRater.

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I had a fantastic experience with Audi Fletcher Jones....

I had a fantastic experience with Audi Fletcher Jones. My team that worked hard for me and with me, Steve, Kurt, Mia, and David. All I can say is awesome, you guys made this purchase easier than I thought. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Congratulations on your new gorgeous Audi! We are so appreciative of your loyalty and feedback about your experience with us. It brings us so much joy hearing that Steve, Kurt, Nia, and David all ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. Glad to see they all assisted you the best pricing to care for your Audi! We are grateful for your business and we look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

Director at the Newport Beach Association of Realt

Robert Randle is probably the best I have ever come across. He knows his product inside and out. A pleasure to work with. Give that man a raise! Robert Milliken

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Robert, Congratulations on your beautiful Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with Robert Randall. We'll be sure to relay over the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! I am very happy to read that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Audi Fletcher Jones

Low pressure, very product knowledgeable. Nicest sales...

Low pressure, very product knowledgeable. Nicest sales rep EVER, Kyle Johnson. My last 3 cars were Acura and I was ready for a change. I am a fan of FJ Audi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

xxxx Jen, Our entire team greatly appreciates your amazing 5 star review! Your wonderful comments about your recent purchase experience truly reflect our mission; delivering world-class guest experiences, each and every time. Kyle is one of our best, and we're never letting him leave! Welcome to our Fletcher Jones family and congratulations on your purchase! We look forward to serving you again in the future! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

Always a pleasure doing business with Audi Fletcher...

Always a pleasure doing business with Audi Fletcher Jones. Mike Quezada always tries to find the best deal for you to feel great about the purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Angel, Congratulations on your brand new beautiful Audi! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It is our top priority to give guests an amazing experience. With that being said, it brings us so much joy hearing that Mike Quezada ensured you had a great time while searching for the perfect vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team is looking forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

Stacy was a pleasure to work with. He gave upfront...

Stacy was a pleasure to work with. He gave upfront pricing and a quick sales process. I was in and out of the dealer in 2 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Brian, Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Stacy the privilege to earn your business and attend to your needs! It's wonderful reviews like yours that truly represent what we strive for everyday! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

Annual Service for 2020 S6

My experience was enjoyable, and all employees were polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Martin, Thank you for choosing Audi Fletcher Jones! We are thrilled to hear that our service team took care of you and your 2020 S6 and that our staff was helpful. We look forward to serving you again at your next scheduled visit. Please don't hesitate to reach out to us should you have any questions! Warmest regards, Your Friends and Family at Audi Fletcher Jones

Our Sales David Song was Great! Even though some...

Our Sales David Song was Great! Even though some misunderstanding in the beginning but the transaction went smoothly. The Dealer deco was beautiful and the staff was professional !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Johnny, Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and so thrilled to know of the great experience you had working with David Song! Congratulation of your purchase! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

It was a great experience. Will definately recommend to...

It was a great experience. Will definately recommend to anyone who is looking to buy an Audi. 5 star rating! The follow up after buying the car has been great also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Our team was elated to read that our talent group of sales professionals took fantastic care of you during your quest for a new Audi! We are incredibly grateful to have earned your business, recommendations and a lifelong loyal customer too! Congratulations on your new Audi! Enjoy and welcome to the Fletcher Jones Family! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

Took car in for service the first time. Beautiful...

Took car in for service the first time. Beautiful facility. Prompt and professional friendly service. I would recommend Audi to my friend and family. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tiffany, Thank you for taking the time to share your 5-star rating regarding your very first service visit with us! It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to see that you enjoy our new gorgeous facility as much as we do! Our team of experts are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

Marielena

Joshua was very helpful explained everything for us being a first time buyers in Audi. Thank you so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Marielena, Congratulations on your brand new gorgeous Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your first visit with us. Our team was beyond happy to read that Joshua has always been helpful, knowledgeable, and assisted you the best pricing to care for your Audi! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to working with you for many years to come! Warm Wishes, Your Friends and Family at Audi Fletcher Jones