Laura Ford of Sullivan

Saw a used truck on line called about it, drove it and bought it. Very good process. Laura Ford Sullivan, Mo.

Purchased a new loaded 2020 Ford Escape Hybrid from Laura Ford yesterday. After doing a lot of research on this car, we found that they had the best deal... around by far. We honestly kept waiting for something to go wrong. It was a 2 1/2 hour drive from the house one way but it was worth it. Bruce S. was our salesman and he was pleasant. knowledgeable, very helpful and made every effort to expedite the process so we could get back on the road. Our experience was probably as good a car buying event as you can get. I would highly recommend our sales person Bruce S, and Larura Ford for your next car or truck buying occasion. If it is like ours you won't be disappointed.

Inquired about an SUV over the internet. Mark Brauninger responded to my inquiry. Since I was coming from St. Louis I did not want to waste our time.... Mark was very professional over the phone and gained my confidence immediately. This was not the only dealership I talked to but I will return to Laura Ford in the future. Laura Ford and Mark Brauninger are the BEST! They are not that far from St. Louis and it is worth the time to check them out.

Bad experience with service department, did not stand behind there warranty. I had a sunroof that wouldn't open from the time I bought it. Said it was... $2300 to fix part was not covered. Spent $3000 on a bumper to bumper warranty. After getting on You Tube it was a common issue that needed recalibrating. Did it myself in 5 minutes. Sunroof opens great. Would not recommend the service department.

Bought a set of Michelin Premier LTX tires from Laura (the best Michelin offers) and at 19,000 one tire was found defective. went back to laura to have... it adjusted and had the worst experience of my life with a tire and service managers. My wife was the first to deal with them and one of the service managers said that air leaking around the tread was "normal." when my wife wouldn't buy his explanation, he then stated that it was probably thorns in the tire. She started getting hot then. ( The old Kentucky two step). Ultimately she came home very angry that they didn't even do the very least that they could. I took videos of the tire leak with all the info on the tire and car back to Laura and dealt with the other service manager with no resolution to the problem. He told me that I had to have rotation records, pictures of tire to submit to Michelin, etc.,etc. I went home not believing what he told me, so I contacted Michelin Tires directly. They set me up a case number and told me they do not require rotation records or pictures of anything. They needed mileage on car and tread depth on tire and inspection by dealership...….. that's it. I was done in 10 minutes on chat with Michelin. They could have done the very same thing but didn't. I reached out to the service managers supervisor and told him that when I bought the tires, the service manager at the time assured me that if I ever had a problem, they would take care of me. His response was "That's why we fired him" To say the least I was shocked at that answer! After I did all the work they SHOULD have done, We got the tire adjusted in very short order...... but took them ALL day to change the tire. Now I'd call that very poor, unacceptable service.

our salesman Jeff Gorsuch was great. We were his first sale and he was very easy to deal with. We highly recommend him and Laura Ford.

A co-worker of mine bought a pickup truck here and had an amazing experience so when it came tim to buy a new Ford Edge Titanium we looked here. They... had the car we wanted (St. Louis dealers did NOT) and their price was better. Sold! No competition.

Good trade in value and price. No surprises and no pressure. Friendly sales persons and knowledgeable. The sales team was very accommodating and had this... ready when I was told.

Took our new explorer in to have accessories installed and left Explorer there and they provided loaner car while mine was getting worked on at no charge.... Overall job was done on time with no issues..

Laura Ford and in fact all Laura dealerships in general consistently provide the best overall value with best price and a highly professional staff to... match.. All I can say Is thank you for the Outstanding buying experience! If your buying your vehicle anywhere else your paying too much!