Albany Chrysler Dodge Jeep Ram

4.3
(87 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

4.3
(87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Albany Chrysler Dodge Jeep Ram from DealerRater.

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1.0

Watch out for Amir carter there office manager put extra

Watch out for Amir carter there office manager put extra warranty on my deal and said there system was messed up now won’t answer the phone or reply back to emails….all just to boost his commission pay

1.0

Watch out for Amir carter there office manager put extra

Watch out for Amir carter there office manager put extra warranty on my deal and said there system was messed up now won’t answer the phone or reply back to emails….all just to boost his commission pay

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Would NOT recommend

I’ve been waiting six months to write a review about this dealership. I purchased a 2022 Jeep Cherokee in January of 2023. During my purchase I discovered the vehicle only had one key, my salesman Jeffery let me know they would order me a key and have it sent to a local hero dealership in my area. He also told me the key was a $450 value which they would cover. Fast forward FIVE months, I finally have a key ordered and sent to a local dealership. During my appt with my local dealership I was having some work done to my Jeep along with my key being programmed. When I went to pay for all the work I had done they informed the key had not been paid for and we were responsible for the cost. I contacted my salesman Jeffery regarding this he let me know he would check on it and get back with me. I paid for the key that day since it had been programmed and it wasn’t the dealerships fault. The key was NOT $450, but $200. I’ve left messages for the general manager and manager of this dealership for a month with NO response! It’s not even about the money for me at this point just the lack of communication! I’m sure if I were calling to purchase a vehicle they would have returned my call by now. I have NOTHING good to say about this dealership!

1.0

Would NOT recommend

I’ve been waiting six months to write a review about this dealership. I purchased a 2022 Jeep Cherokee in January of 2023. During my purchase I discovered the vehicle only had one key, my salesman Jeffery let me know they would order me a key and have it sent to a local hero dealership in my area. He also told me the key was a $450 value which they would cover. Fast forward FIVE months, I finally have a key ordered and sent to a local dealership. During my appt with my local dealership I was having some work done to my Jeep along with my key being programmed. When I went to pay for all the work I had done they informed the key had not been paid for and we were responsible for the cost. I contacted my salesman Jeffery regarding this he let me know he would check on it and get back with me. I paid for the key that day since it had been programmed and it wasn’t the dealerships fault. The key was NOT $450, but $200. I’ve left messages for the general manager and manager of this dealership for a month with NO response! It’s not even about the money for me at this point just the lack of communication! I’m sure if I were calling to purchase a vehicle they would have returned my call by now. I have NOTHING good to say about this dealership!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carrie, We appreciate you sharing your recent experience with us here at Five Star Albany Chrysler Dodge Jeep Ram. I would like to speak with you regarding your vehicle's key and the level of communication you've received. Could you please reach out to me at the email address below? Thank you, Brandon Hardison General Manager bhardison@fivestaronline.net

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5.0

I wan’t to give a review in how good they were

Mr.Jeffrey william and Demarcus price helped me get my new car 2023 hyundai kona i love how they helped me get my car and actually help me fine a car and i love it I’m thankful for the work they put in to help me get it .thank you

5.0

I wan’t to give a review in how good they were

Mr.Jeffrey william and Demarcus price helped me get my new car 2023 hyundai kona i love how they helped me get my car and actually help me fine a car and i love it I’m thankful for the work they put in to help me get it .thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience, Chasity. Our Sales Team is dedicated to listening to our customers' wants and needs to ensure they find the perfect vehicle. Congratulations on your new 2023 Hyundai Kona. Come back and visit us at Five Star Albany Chrysler Dodge Jeep Ram for any future needs.

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5.0

Professional and Worth the Drive

After several attempts to purchase a Ram 1500 Limited across the nation I reached out to 5 star of Albany, GA. After some discussion I reached an amazing deal with Coryn and Skip. They were courteous, knowledgeable, and extremely professional during the purchasing process. I'll also add that Andre of the finance department was awesome as well. He was professional and engaging and extremely knowledgeable. While there we also had the service department do some work on my nephew's truck that we drove down from SC. They were extremely nice and had the work finished promptly for a reasonable price. I can't remember the ladies name I dealt with at the counter but she was professional and courteous even at the late hour. I highly recommend this dealership even if you aren't in South Georgia. I drove over 5 hours for the purchase passing many other dealers along the way. I didn't regret one mile, one minute of my time or even the speeding ticket we received. It was well worth the trip.

5.0

Professional and Worth the Drive

After several attempts to purchase a Ram 1500 Limited across the nation I reached out to 5 star of Albany, GA. After some discussion I reached an amazing deal with Coryn and Skip. They were courteous, knowledgeable, and extremely professional during the purchasing process. I'll also add that Andre of the finance department was awesome as well. He was professional and engaging and extremely knowledgeable. While there we also had the service department do some work on my nephew's truck that we drove down from SC. They were extremely nice and had the work finished promptly for a reasonable price. I can't remember the ladies name I dealt with at the counter but she was professional and courteous even at the late hour. I highly recommend this dealership even if you aren't in South Georgia. I drove over 5 hours for the purchase passing many other dealers along the way. I didn't regret one mile, one minute of my time or even the speeding ticket we received. It was well worth the trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for giving us 5 stars, Fred. We're grateful you made the drive out to see us and glad we could find you a great Ram 1500! We hope that your experience at Five Star Albany Chrysler Dodge Jeep Ram was pleasant and successful.

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5.0

Just WOW

AMAZING customer service and AMAZING deals!! I’d buy a million cars from here if I could! The Managers Demarcus, Charles, AND Chris were fully attentive and move very efficient!

5.0

Just WOW

AMAZING customer service and AMAZING deals!! I’d buy a million cars from here if I could! The Managers Demarcus, Charles, AND Chris were fully attentive and move very efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cory, thank you for your amazing and kind review! We appreciate reading that you have had such a wonderful experience with our team here at Five Star Albany Chrysler Dodge Jeep Ram. Have a great day.

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5.0

Purchasing A New Car.

Bryan Holmes was very helpful, polite, understanding and made sure we drove away riding. If you ever go purchase a ride Bryan Holmes is the one to see.

5.0

Purchasing A New Car.

Bryan Holmes was very helpful, polite, understanding and made sure we drove away riding. If you ever go purchase a ride Bryan Holmes is the one to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janeshia, we are elated that our helpful, polite, and understanding Sales Team got you into a great vehicle that you happily drove away in. Thank you for your recommendation here at Five Star Albany Chrysler Dodge Jeep Ram.

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5.0

New salesman

Gus is the type salesman that you want to talk too. He does whatever it takes to make his customers happy. He goes the extra mile.

5.0

New salesman

Gus is the type salesman that you want to talk too. He does whatever it takes to make his customers happy. He goes the extra mile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Robert, I am happy to see that you had such a wonderful experience with our team. We are so very grateful to you for writing this thoughtful report on Cars.com. Thanks for being a valued customer.

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5.0

Marian is made for five star dodge very good $$$$$

My sale person Marian Harris was very knowledgeable of the vehicle and did a very good job in going over everything I had made my mine to buy after how well she sold that truck if I need another vehicle I want Marian to sell it to me

5.0

Marian is made for five star dodge very good $$$$$

My sale person Marian Harris was very knowledgeable of the vehicle and did a very good job in going over everything I had made my mine to buy after how well she sold that truck if I need another vehicle I want Marian to sell it to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Henry, Our Sales Team is happy to know that our knowledge about your car won you over with a brand new truck. Five Star Albany Chrysler Dodge Jeep Ram welcomes you to the family. We wish you happy miles!

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5.0

A great buying experience with Caleb

Thanks to Caleb for a pleasant and easy trad in /purchase of my new ram.The service was just as it should have been with follow up calls after the sale.

5.0

A great buying experience with Caleb

Thanks to Caleb for a pleasant and easy trad in /purchase of my new ram.The service was just as it should have been with follow up calls after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Douglas, thank you for taking the time to recognize Five Star Albany Chrysler Dodge Jeep Ram, and recommend us. We hope that you're loving your new Ram. If you have any auto-related needs in the future, please know we are here and ready to help.

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5.0

Best dealership experience

Paul was the best. He didnt pressure me or badger me. He was honest and allowed me to test drive the vehicles that I requested. Financing was quick and easy! Best dealership experience ever!

5.0

Best dealership experience

Paul was the best. He didnt pressure me or badger me. He was honest and allowed me to test drive the vehicles that I requested. Financing was quick and easy! Best dealership experience ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to know that you had the best dealership experience with the team here at Five Star Albany Chrysler Dodge Jeep Ram, Karen. We appreciate your business and congratulations on your purchase.

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