Route 27 Auto Mall

We spent a couple hours looking at cars which were advertised on Cars.com. Our salesman Sam was great, polite, and did not pressure us into anything. However,... Sam was not allowed to operate on his own and the vultures soon swarmed in and pressured us into a series of awkward questions regarding financing/cash, income levels, etc. We navigated their tactics, found a good car and then found out that we qualified for none of the “incentives” that were ALREADY included in the price. So instead of negotiating down from the listed price, they actually tacked on another $2,200. Totally absurd. The owner even admitted to the advert being misleading and tried to backtrack that statement real quick, but in the end we walked away with no car.

I spoke to numerous employees over a weeks time at this dealership in reference to a 04 Lincoln Aviator they had and still have listed for sale. I explained... I am coming from close to 2 hours away from the dealership. I wanted to make sure that the vehicle was still available and if it is mechanically sound. I was told yes, come down and test drive it. I called the morning I was going to drive to them and was told once again, yes come test drive the vehicle. I get there, a salesman approaches and I tell him I am here to test drive the 04 Aviator. He looked at me puzzled and went inside the dealership and spoke to someone, then he came out and said sorry but the transmission is not working. I drove round trip close to 4 hours to see this vehicle for them to tell me the transmission was not working and I couldn't test drive it. So they are either liars or incompetent, you decide.

I've always been skeptical about buying used vehicles from "auto malls" and the like, and have always gone the more costly route and bought... directly from dealerships that only sell certified pre-owned cars. However, after doing a little research, looking at their inventory and meeting the owner of Rt. 27 Auto Mall, I took the plunge. It couldn't have been a more comfortable and positive experience. The salesmen and staff are knowledgable, helpful, and not overly pushy. They are also worked very hard to do business with me in a way that was very fair and reasonable, while still managing to maintain transparency and integrity. The entire process was as seamless as one could expect when buying a car. Most importantly, the staff here exhibited a high level of regard for my (customer) satisfaction. Trustworthy, honest, knowledgable and very reasonable! I wouldn't hesitate to recommend these guys to anyone in the market for a pre-owned car and would definitely do business with them again!