I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the... location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to prior to dropping my car off was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that it's normal to hit 27 psi under average driving of my car (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car's engine can run at stock is 17-19 psi, and it takes a lot to get it that high. There was no reason for them to be beating on my car for an A/C leak.
We came in after having talked to an employee regarding the used car listed here on cars.com. after arriving at our appointed time, we ended up waiting... almost half an hour to be told that there was a miscommunication regarding the car listed here on cars.com. he then proceeded to show us a car that was 3 years newer, undisclosed mileage and twice the price. Did I mention that we had two young children with us? Do not come here.
They will try to sell you bs guardian system for $1695. super shady don’t let them sneak that past you or anything else. Tell them take everything off... and no extra warranty. Do yourself a favor.
Went to Ocean Subaru looking at a new Crosstrek Hybrid listed on cars.com for $39,402 - which is MSRP. Imagine my shock when they rolled the car out and... a supplemental sticker said the real asking price was a little over $51,000!!!! That included a few dealer add-ons and a $7,000 "market adjustment" because the model is hard to find right now. I walked away and won't ever go back to this dealer. I'll leave it to each individual to decide what this kind of price jacking says about the dealer's desire to build long term customer relationships - or to help clean up Calif.'s lousy air quality, which is what the hybrid, already priced by Subaru at $7,800 over the same model in non-hybrid trim, is all about in the first place.
We are sorry to read this. This is not how we pride ourselves on doing business at all. Please know that we are using your feedback to improve moving ...forward.
I'm a long time Subaru customer with current lease expiring on 1/2/19. And I got lied to and screwed over by Ocean Subaru. I drove 50 miles one way for... a deal approved and confirmed in writing by sales manager Tony Navarro and finance manager too. Spending three hours at the dealership, having them run my credit, getting ready to sign papers and leave with the promised, already negotiated, and confirmed, car, the GM (a rude xxxxxxx) comes in and says he won't make this deal happen because they would be losing money on it. I was like what?! I spent a day on the phone with them back and forth with things, they agreed to the transaction, confirmed in writing the terms of the lease, told me to come get the car, on 12/31 I drove there only to be harassed by the GM. I asked him to fill up my car with gas for all the crap he put me through and having me spend 100 miles on the round trip and he said no and just walked away. Not even apologizing or sorry for the crap they put me through on New Year's Eve. What a xxx! Avoid this dealership at all cost.
We are very sorry to read this. This is not how we want our clients to feel when working with us at all.
These guys are friendly, they work hard to make you the best deal possible and they really do take care of you. They know what they are doing here. I... would recommend them to everyone looking for a car. Go see James Mata and Glenn!
Thank you very much, Ginger!