Carbone Subaru of Utica

I live a couple hours away, so I appreciate the details their website provides. They also have sales representatives that are quick to reply to my e-mails.

I bought a used car drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed back and they would not let me... get my money back and go somewhere else but they did give me a better car for the same price that is the only good thing they did. When I looked at this car it just left their service department and was approved to be sold but the engine mount was broken and there was cement or gravel or something all over the bottom of it. They did fix this for me before I got it. Going through the paper work to get the car the man I was working with talked so fast I did not understand anything he was telling me and when I asked him to go over it again it was no different and was explained just as fast. We never went over what warentiy I wanted at all and I was just given one. I did not even know there was more then one option for one until after I was home. I spent 12 plus hours at this place just trying to get a car. Also after I was home I got an email a few days later saying they even missed a paper that I needed to sign. After three weeks of having the car I had to bring it to my local dealership shop to get a LOT fixed that this dealership missed and they are not small things. The breaks are pretty much gone and I needed to get them replaced, the backup camera is messed up sometimes its upside down and sometimes it does not work at all, the tierods on the front driver's side wheel are all messed up.

Our longtime friend Frank Bellinger (Finance manager) who has helped us buy many of our vehicles, unfortunately was ill and unable to assist us this time.... He kindly referred us to Business Manager Peter Kuchler for our car buying experience.Peter was very knowledgeable and patient.We are die hard Nissan fans but Peter took extra time to explain all the different Subaru models and test drive them.He carefully listened to what we thought were" casual comments/observations" and he recommended the Forester.When we test drove the Forester,it didn't take long for us to realize his recommendation was exactly what we were looking for.We so appreciated his calm and friendly demeanor.We did not feel rushed or pressured to buy. We also noticed how respectful and polite Peter was in his dealings with other staff members. In today's world when good manners and common courtesy seem in short supply, it was refreshing to experience these values at your dealership. Incidently, we drove 72 miles to do business there. Both Frank and Peter are assets to your dealership and we sincerely extend our heartfelt thanks.

We are very pleased with our new 2018 Subaru Forester purchase. It was a very good buying experience. Brian Poppleton is a very caring salesperson.... We explained what we were looking for and he met our expectations. Thank you, Brian!

excellent sales person absolutely no pressure in buying, Mike Green sync my phone and went over every thing in the vehicle,referred my daughter to him... and she bought