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Reviews
Experience was very good with the oil change.
Experience was very good with the oil change. I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up finding that coupon sent to me in the mail pertaining to the discount on my rotation, which they would not honor at the time unless I had the coupon.
Experience was very good with the oil change.
Experience was very good with the oil change. I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up finding that coupon sent to me in the mail pertaining to the discount on my rotation, which they would not honor at the time unless I had the coupon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive feedback and 5-star rating! Thank you for choosing Subaru of Utica and let us know if you need further assistance with the coupon. Safe travels until next time!
Great customer service!
Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go
Great customer service!
Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!
Excellent experience from start to finish.
Excellent experience from start to finish. Smooth sailing through the whole process. Bobby was great!
Excellent experience from start to finish.
Excellent experience from start to finish. Smooth sailing through the whole process. Bobby was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Christine, thank you for sharing your experience with Bobby! We appreciate your business and hope to see you again at Subaru of Utica.
Smooth transaction buying my car, everyone at the
Smooth transaction buying my car, everyone at the dealership was excellent and it was a hassle free experience.
Smooth transaction buying my car, everyone at the
Smooth transaction buying my car, everyone at the dealership was excellent and it was a hassle free experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your kind review of Subaru of Utica!
Best experience I have ever had.
Best experience I have ever had. Super friendly, helpful and very easy to talk to.
Best experience I have ever had.
Best experience I have ever had. Super friendly, helpful and very easy to talk to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This review makes our day! We are so happy to hear that our team at Subaru of Utica could provide such a positive experience, and we hope for the chance to assist you again down the road!
Vehicle serviced in minimum time!
Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there!
Vehicle serviced in minimum time!
Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!
From the service advisor to the tech, service was done in
From the service advisor to the tech, service was done in a timely manner and was done right
From the service advisor to the tech, service was done in
From the service advisor to the tech, service was done in a timely manner and was done right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Subaru of Utica! It is a pleasure working with you, and we look forward to next time!
Joanne, while under the duress of the pace in Service,
Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech!
Joanne, while under the duress of the pace in Service,
Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.
Professional,helpful, courteous, patient, answered all
Professional,helpful, courteous, patient, answered all questions thoroughly. Third Subarubwe bought and as always, very pleased.
Professional,helpful, courteous, patient, answered all
Professional,helpful, courteous, patient, answered all questions thoroughly. Third Subarubwe bought and as always, very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that your experience at Subaru of Utica was professional and satisfying. Thank you for choosing us once again, and we're thrilled you're pleased with your third Subaru purchase!
They suck.
They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here
They suck.
They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com