Carbone Subaru of Utica

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Carbone Subaru of Utica Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2018

Shop Carbone Subaru of Utica for new and Used Subaru cars, Subaru Parts, Auto Repair and Financing. Proudly serving Cent

...

ral New York drivers in Rome NY, Whitesboro, New Hartford NY, Herkimer, and Little Falls.

"Earn Customers for Life by Providing the Ultimate Customer Experience!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 8, 2018

    Best car buying experience of my life. I am 62 years old. No hassle, no upsells just a nice experience all around. Dealership was awesome.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 1.0 out of 5
    November 28, 2018

    Went to trade my 2014 and with only 29000 miles on it and 4 years old they offered $3600 ...wow what a pile. Everyone is xxxxxxx..........

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Harold, , we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. A manger will ...give you a call today to discuss the situation.

  • May 15, 2018

    Our longtime friend Frank Bellinger (Finance manager) who has helped us buy many of our vehicles, unfortunately was ill and unable to assist us this time.... He kindly referred us to Business Manager Peter Kuchler for our car buying experience.Peter was very knowledgeable and patient.We are die hard Nissan fans but Peter took extra time to explain all the different Subaru models and test drive them.He carefully listened to what we thought were" casual comments/observations" and he recommended the Forester.When we test drove the Forester,it didn't take long for us to realize his recommendation was exactly what we were looking for.We so appreciated his calm and friendly demeanor.We did not feel rushed or pressured to buy. We also noticed how respectful and polite Peter was in his dealings with other staff members. In today's world when good manners and common courtesy seem in short supply, it was refreshing to experience these values at your dealership. Incidently, we drove 72 miles to do business there. Both Frank and Peter are assets to your dealership and we sincerely extend our heartfelt thanks.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for choosing Carbone Subaru of Utica. We appreciate your business.

  • 4.0 out of 5
    August 22, 2018

    I live a couple hours away, so I appreciate the details their website provides. They also have sales representatives that are quick to reply to my e-mails.

    4.0 out of 5
    Customer Service
    Not Applicable
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mr Jones, thank you so much for your positive comments about Carbone Subaru of Utica! Please don't hesitate to reach out to us if there's... anything more we can do!

  • 1.0 out of 5
    August 13, 2018

    I bought a used car drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed back and they would not let me... get my money back and go somewhere else but they did give me a better car for the same price that is the only good thing they did. When I looked at this car it just left their service department and was approved to be sold but the engine mount was broken and there was cement or gravel or something all over the bottom of it. They did fix this for me before I got it. Going through the paper work to get the car the man I was working with talked so fast I did not understand anything he was telling me and when I asked him to go over it again it was no different and was explained just as fast. We never went over what warentiy I wanted at all and I was just given one. I did not even know there was more then one option for one until after I was home. I spent 12 plus hours at this place just trying to get a car. Also after I was home I got an email a few days later saying they even missed a paper that I needed to sign. After three weeks of having the car I had to bring it to my local dealership shop to get a LOT fixed that this dealership missed and they are not small things. The breaks are pretty much gone and I needed to get them replaced, the backup camera is messed up sometimes its upside down and sometimes it does not work at all, the tierods on the front driver's side wheel are all messed up.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samantha, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let... us know how we can improve. We hope you will consider us again in the future. Take care.

  • 5.0 out of 5
    June 5, 2018

    We are very pleased with our new 2018 Subaru Forester purchase. It was a very good buying experience. Brian Poppleton is a very caring salesperson.... We explained what we were looking for and he met our expectations. Thank you, Brian!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We hope you have a great day! Roger And Pat Williams, thank you for your kind review; we are happy to pass along your comments to the team here at Car...bone Subaru of Utica! Thank you, and have a fantastic day!

  • 5.0 out of 5
    April 19, 2018

    excellent sales person absolutely no pressure in buying, Mike Green sync my phone and went over every thing in the vehicle,referred my daughter to him... and she bought

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for choosing Carbone Subaru of Utica. We appreciate your business.

Carbone Subaru of Utica

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