Carbone Subaru of Utica

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    May 20, 2020

    Great service on my 2010 Forrester. Buying a 2020 Forrester was a calm experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional... questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    April 23, 2020

    James Shamis was the best salesman. He treats you like a person and his best friend. He has a great sense of humor and goes above and beyond to make sure... you have a great experience. And he keeps you updated and there is no lack of communication!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Megan, thank you for your kind review; we are happy to pass along your comments to James here at Carbone Subaru of Utica! We want all our customer...s to feel this way when leaving our dealership!

  • March 22, 2019

    courteous service. not pushy like some. surprised and pleased.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rose, Thank you for the kind words. Have a great day!

  • 5.0 out of 5
    April 19, 2020

    James Shamis was extremely professional, helpful and friendly! Everything went flawlessly and we were in and out very quickly and very satisfied. We were... very pleased!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judy, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valu...ed customers. Reviews like yours help us to continually improve.

  • 2.0 out of 5
    April 9, 2020

    Purchased in August 2018. April 2019 battery started dying. It was jumped several times before bringing to dealer. Carbone replaced battery at 3800... miles in April 2019. Car battery has died several times since and Carbone will only perform a Parasitic test,( as per Subaru rules), which always test ok. Even though we live 10 miles from anywhere they have suggested that we don't drive enough and maybe should put a trickle charger on battery every night. We have not moved or changed our driving habits, have had many vehicles without any such battery issue, yet Subaru insists that we are the cause of the problem. Based on what Subaru is saying I would not recommend a Subaru to anyone who does not drive extensively

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2020

    Everything in the whole purchase went smoothly. We felt like we got a fair deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Peter. Thank you and we hope to see you a...gain! Our team is available should you require any extra help.

  • 2.0 out of 5
    March 21, 2020

    I have tried several time to get someones attention, to no avail. My Legacy rides like a pickup with broken springs! On the test drive it was great, but... it was on mostly smooth roads. On most roads it rides like a Sherman tank! No exaggeration! How can I dump this junk?

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    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 12, 2020

    Salesman, Mile Green, will not buy a car from anyone else. He makes sure everything needed is done and ready for the process. When the time comes to update... my car, I hope he is there, or I will not be buying from there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Philip, we really appreciate your great feedback! We're happy to hear you had such a positive experience with our team! We hope you continue to choose... us for all your automotive needs! Take care!

  • 5.0 out of 5
    March 6, 2020

    We are extremely pleased with our buying experience at carbon Subaru. Our salesman, Jim Shamis, went above and beyond to make sure we were completely... satisfied . He was very knowledgeable, patient and friendly. The best part is that he never put pressure on us to buy. He always allowed us to make all the decisions.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathleen, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for al...l your automotive needs! Take care!

  • 5.0 out of 5
    March 5, 2020

    Dealer found a vehicle that met my needs from another location and spent a lot of time on finance options. Thorough explanation of car features post purchase

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you agai...n! Take care!

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