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EchoPark Automotive San Antonio - Outlet

(356 reviews)
Visit EchoPark Automotive San Antonio - Outlet
Sales hours: 8:30am to 9:00pm
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Sales
Monday 8:30am–9:00pm
Tuesday 8:30am–9:00pm
Wednesday 8:30am–9:00pm
Thursday 8:30am–9:00pm
Friday 8:30am–9:00pm
Saturday 8:30am–8:00pm
Sunday 10:00am–6:00pm
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(866) 393-6653 (866) 393-6653

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive San Antonio - Outlet from DealerRater.

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HORRIBLE. We made an appointment to buy a particular...

HORRIBLE. We made an appointment to buy a particular vehicle. They ran our financing. We drove 4 hours for them to tell us that the family prior to us had bought it. Hard hit on our credit. 4 hours driving. For absolutely nothing. What was the point of the appointment?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2019 kia Sorento purchase at Echopark

Dealership was great and they worked quickly to get my paperwork processed. Very informative and helpful. Only thing was vehicle was sold with a taillight bulb that is almost out which is a little disappointing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No fuss and no haggling! In and out in 2 hours! Education...

No fuss and no haggling! In and out in 2 hours! Education but No pressure to purchase extra warranties. Great selection of cars/suvs/trucks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

anita_zamora@hotmail.com

The salesman would not show me what he was looking at on his screen. His answers were vague when it came to payments. He would simply answers by saying, yeah it will be $10 less or just below $200 but never a fixed amount until I asked for an exact amount. I didn't like how they simply added the warranty without mentioning anything about it. I found out because the numbers were not adding up and that's when they said the warranty was an extra $3k. It seemed very shady to do that to a customer. Salesman didn't seemed interested in answering any questions. He would leave us waiting for a long time and come back looking tired and smelling like food. Didn't congratulate us on the purchase. When I asked about gas tank being full he simply said it should be. Overall not satisfied.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Anita - we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to you can contact me at 210-951-3817. Thank you for giving us an opportunity to turn this experience around and show that EchpoPark cares about each and every guest.

Alex helped us get a great car and didn't waste our time...

Alex helped us get a great car and didn't waste our time like normal car dealership sales people always do. Up front pricing and easy financing as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Review

Great experience and easy process. No sales pressure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lori - Happy to hear that we provided you with a great experience! Thank you again for taking the time to give us a great review and happy motoring!

Very pleasant relative to some recent automotive shopping...

Very pleasant relative to some recent automotive shopping experiences! Quick process, good value provided for my trade in and excellent value on the vehicle I purchased. And, not much BS along the way.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

ECHO PARK SAN ANTONIO

Bought and financed a car in less than 90 minutes! Great service, highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Daniel - it is this review that is great! Thanks for sharing!

Toyota Tacoma Purchase!

Great Service by Juan! He surpassed my expectations for Echo Park! Process did take a little longer than I expected, but it the end, I got a fair trade in value for my car and the price for the truck was reasonable! I would definitely come back to purchase another vehicle here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jonathan - wow! Thank you for putting together such a great review on your recent EchoPark San Antonio experience! You are amazing! Thanks again and happy motoring!

Very satisfied

Miguel was very nice and helpful, he made the buying process quick and easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Leighia - Miguel and the entire family here at EchoPark San Antonio thank you for all those stars! We hope we can do it all over again next time!