Laura Automotive of Sullivan, LLC

I was on vacation in Alabama and sold my Ram 1500 because we just bought a camper and we needed a diesel truck. I shopped all over the internet and no... one could touch Laura Ram for a 2500 diesel, auto transmission 4wd. Cory called me, emailed me, and we sat up an appointment to look at the truck as soon as I got back. I even talked to Don to set up financing, so I knew what I was going to pay before I went. The number that Cory gave me was the amount that I paid! Great experience!

Got me in for an oil change fast with out appointment and nice people. Helped me immediately as soon as I walked in the door.

Dan was great at helping us figure out new vs used and which model to buy. He knows his cars and didn???t make us feel rushed.

Highly recommend using this dealer, great service, prices, and professionalism. Short drive from fort Leonard wood, have great rebates for military and... usaa members. They will work to get you into the vehicle you want.

Purchased a new 2019 Ram 1500 Limited advertised with options that didn???t exist on the vehicle. Due to clever wording and a failure to show vehicle... functions during the sale process, I am left with a $63,000 truck that won???t fit in the garage or car wash without climbing out and manually folding the mirrors in. Options read ???power multi function fold -away mirrors, power trailer tow mirrors.??? Nowhere did anyone or any document state manual folding, and this wouldn???t be expected on a truck in this price point. The dealers own website lists the truck with front,left,right and rear backup camera systems, the truck only has ONE backup camera. Apparently the trailer tow mirrors eliminate the extra 3 cameras, but yet they still itemized each one on the vehicle under the lighting-visibility-and-instrumentation tab on their website. In addition to the missing options, my truck has been repaired twice for electrical system failures, and needs to be in for a third. One occurred before leaving Lauracdjr dealership, but they fixed everything and assured me it would be covered under warranty. A week later the same failure occurred . My truck spent two days in a differnet Ram dealer getting repaired. It seemed that Laura CDJR tried the quick fix to get me out the door. After the second electrical system fix, I contacted my salesman to see if they would warranty the electrical repairs beyond the 36,000 miles as there seemed to be an unresolved issue that keeps causing the problems. They told me they would get back to me the next business day...that never happened. I followed up with FCA who insisted the missing options and repair failures were all sales related, FCA pointed me back to the dealership and even provided me with the owners contact information. Multiple phone calls, messages and emails went unanswered. I DIDNT RECEIVE ANY CORRESPONDENCE FROM THE DEALERSHIP UNTIL I LEFT A NEGATIVE REVIEW FROM RAM. When I was finally contacted by Allen at Laura CDJR he only wanted to know if I could leave a more positive review. I told him nothing changed, and my review would stay the same. He said I could just leave it blank, ha! In the end I asked if they would split the cost of an extended warranty to cover the ongoing electrical issues they temporarily fixed...they said they would split the cost at $2100 for a 75,000 mile warranty. I declined because the unlimited mile 7 year warranty for Mopar Maximum care plan was around the same price. Seemed like they were inflating their price to try and recoup cost. I then asked if they bought the parts to equip the vehicle with the listed power fold mirrors I would pay the labor. That was 10 days ago, and no reply. MAKE SURE YOUR VEHICLE IS EQUIPPED WITH THE OPTIONS THEY HAVE ADVERTISED TO AVOID ANY ISSUES. Laura CDJR is still advertising on autotrader and their own website on multiple vehicles with falsely listed options. I informed them of a few and they haven???t changed the listing. BE CAREFUL WITH THIS DEALER!

The Laura Automotive team worked really hard to get our family into a vehicle that worked for our daily needs. Never thought we would get financed for... a brand new vehicle and Mike and Corey made it happen. They even worked pass closing hours to make it happen. Very happy with the service provided.

I had a fluid leak on my brand new truck the second day I brought it home. That was a Saturday. I called Monday morning and they got me in right away.... They diagnosed and fixed the problem the same day.

The guys at Laura waited for me after hours to get my truck all set up to buy. Fantastic Customer Service and follow up! Very pleased with my truck!

Just an oil change is almost twice what it cost me with the previous owners. I may have to find another place to get my truck serviced.

I highly recommend Laura. They spent ample time with me so I bought the right car not just what they wanted to sell me. Very professional