Laura Automotive of Sullivan, LLC

Laura was fine. I don't know why it takes hours to buy a new vehicle. they have been zero help since we bought our jeep nor have they been helpful looking... at new vehicles since. they are like every other dealer and unwilling to negotiate off their price. their price is often better than other dealers.

I wanted to get a Kia Sorento but they wanted to much of a down payment and I didn't have any money to put down and they seemed like they didn't want to... work with me to get me in a vehicle with no money down.

Dealer made it super easy from start to finish. Found several vehicles I liked, they didn’t push me to spend more than I was comfortable with and I was... able to get exactly what I wanted! Richard Blue did excellent! The ONLY complaint I have is that it took extremely long. I arrived at 10 am and didn’t leave until almost 6. I had the truck I wanted picked out at 11, so be prepared to spend almost your entire day there, but they did have the best price around, so it makes it tough to complain!

I wasn’t contacted by Laura after looking at one of their cars. I told the representative my credit history as well as my co-signers. I was told this... shouldn’t be an issue. Everything was going fine until I said I was looking st other dealerships. That’s when the representative told me he basically didn’t want to waste his time if that’s the case. So after assuming him I was interested, it in them 10 hours and me having to call them 3 times, with unreturned calls, for them to give me the option of paying $680 a month for a lease in a car that was listed at 24. If it were me, I would STAY AWAY FROM THESE GUYS. Sure my credit history isn’t great but you try owning an Audi, paying 10k to fix your engine and then it still keeping on top of your bills. My co-signer has perfect credit but they said it didn’t matter because we didn’t live together. My girlfriend just went to a Nissan dealership and used a co-signer living in California, no problem. No one deserves this poor of service or to be shown the disrespect and unprofessionalism they have shown.

Employees are nice and make you feel valued as a customer. I will continue to do business with Laura Auto Group and recommend it to others.

I recently purchased a 2019 Ram 1500. I can't say enough about how professional and knowledgeable my salesman, Dan Dell was. It was truly an enjoyable... experience. I would not hesitate in recommending my salesman. If I'm ever in market again for a new vehicle. I will certainly use The Laura Automotive Group again.

Fast, great waiting area with WiFi. Staff was friendly and helpful. Love the drive in area to be able to get out of the weather.

Bad communication between sales and service. Waited over a week for something that could have been done the next day. Service returned my vehicle filthy... inside. Didnt use a floor mat and didnt wipe down any of the dirt from the interior. Wish i could add photos. Service staff are very friendly and do their best to get you in and out.

Laura Automotive of Sullivan has excellent customer service and they were more than happy to go out of the way to ensure I had a ride while my vehicle... was being worked on. Everyone is friendly and helpful, especially Marco and Ed! I am very proud that my Jeep was purchased from this amazing group and have been satisfied with everything from them.

The work done was recall work. They even checked my VIN to see if there was any other work that qualified and there was. So I got both recall parts replaced....