Step One GMC Cadillac Fort Walton Beach

A great buying experience. Kiril Tysiachnyl was an outstanding salesman. He was highly professional and personable. I saw the truck online and was immediately led to him. The sales manager and finance team was outstanding as well. I had a truly great experience.

Josh in service went above and beyond to help schedule an appointment to repair a defective surge pump that occurred the day before my schedule trip. If he had not done this I would have lost deposits forcing me to cancel or delay trip. That shows how much he cares about his customers and the reputation of the dealership. This type of compassion will be communicated being new customer and keeping loyal customers for life.

Since I can’t seem to get my negative review to go through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone who has the experience of many from them in the past 4 years. I won’t recommend them to anyone friends or on social media after this experience. I will be posting to all the regular medias I am on and here again later when I have more time.

Highly recommend this dealership they’re so professional and make the buying process pain less

To your service department. Thank u so much for helping us when our 2024 Cadillac broke down u guys are the best. I would recommend your dealer ship to all Cadillac drivers. Thank you again.

Worst experience in 4 years with dealing with this dealership. Service department is clueless. Vehicle is in worse condition after 7 day parasitic draw test found nothing. No one answers phones in service. Will never take vehicle there again. The new GM is worthless..

Can't recommend more highly. In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (service advisors) and Aaron (shop foreman) bent over backwards to source a new belt and get me on my way. Wish I could transplant these guys in Chicago! Thank you Step One CDJRF!

The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do.

Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department.

I went in for a check engine light on my car and I was able to get the issue diagnosed and fixed within 2 days which is very fast and I'm extremely happy about that.