Reviews
Write a reviewJesse and Josh in maintenance were great.
Jesse and Josh in maintenance were great. Got my car in before schedule,and did an amazing job. Hands down the best experience with this company I've ever had in my 5 years as a customer. Thanks guys!!!
Jesse and Josh in maintenance were great.
Jesse and Josh in maintenance were great. Got my car in before schedule,and did an amazing job. Hands down the best experience with this company I've ever had in my 5 years as a customer. Thanks guys!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kristine! We appreciate your kind words about Jesse and Josh in maintenance. It's wonderful to hear that we could provide you with such a positive experience and get your car in before schedule. We value your loyalty over the past five years and look forward to continuing to serve you at Gregg Young Chevrolet of Plattsmouth. Come back and see us anytime! Sincerely, Troy Young | Service Manager | 402-296-3210 | troy.young@gyautogroup.com
Greg Young service department has had our 2018 chevy high
Greg Young service department has had our 2018 chevy high country truck since the end of July!!!! All because it wouldn't start!!! It has been a nightmare. Not alot of contact, we usually have to call and check on the status. We did get to pick it up twice, with it breaking down before we could drive it 24hours. We understand the lack of parts and employees but this is unreal. Our summer has been awful, we normally go camping and mow yards, etc. We have lost a ton of money. The service department seems nice and clean, and Hayden has been nice when we have reached out. We are not sure all the issues but if the job is too much for their mechanic then they need to call in someone else. In the last few weeks they were able to loan us a vehicle, but that is a whole other story!!!
Greg Young service department has had our 2018 chevy high
Greg Young service department has had our 2018 chevy high country truck since the end of July!!!! All because it wouldn't start!!! It has been a nightmare. Not alot of contact, we usually have to call and check on the status. We did get to pick it up twice, with it breaking down before we could drive it 24hours. We understand the lack of parts and employees but this is unreal. Our summer has been awful, we normally go camping and mow yards, etc. We have lost a ton of money. The service department seems nice and clean, and Hayden has been nice when we have reached out. We are not sure all the issues but if the job is too much for their mechanic then they need to call in someone else. In the last few weeks they were able to loan us a vehicle, but that is a whole other story!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jill, for sharing your experience with us regarding your 2018 Chevy High Country truck. I understand how frustrating it must be to face ongoing issues and a lack of communication during this time. While I appreciate your acknowledgment of our service department's cleanliness and Hayden's customer care, I value your feedback on the need for improved communication. I encourage you to reach out directly to Gregg Young Chevrolet of Plattsmouth to discuss your concerns further so I can work toward a resolution and ensure your experience improves. Your insights are important to me, and I strive to maintain our high standards. Thank you for your patience. Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
I took my 2021 Traverse to the Plattsmouth dealer 2 weeks
I took my 2021 Traverse to the Plattsmouth dealer 2 weeks ago for warranty work. When I physically checked on it yesterday they had not even started the repair. The part was delivered and I was told that they only had 2 mechanics that could do the work and due to a recall on the 2024 traverses they were priority. When I try to contact the service department I have to go through an operator who sends and email to the advisor and I have only heard back from them one time. They did give me a courtesy car but I wish I had taken to another dealer, I will never go back there for service or to buy a vehicle!
I took my 2021 Traverse to the Plattsmouth dealer 2 weeks
I took my 2021 Traverse to the Plattsmouth dealer 2 weeks ago for warranty work. When I physically checked on it yesterday they had not even started the repair. The part was delivered and I was told that they only had 2 mechanics that could do the work and due to a recall on the 2024 traverses they were priority. When I try to contact the service department I have to go through an operator who sends and email to the advisor and I have only heard back from them one time. They did give me a courtesy car but I wish I had taken to another dealer, I will never go back there for service or to buy a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration with the delay in your Traverse's warranty repair, and we appreciate your feedback regarding the service communication. At Gregg Young Chevrolet of Plattsmouth, we strive to provide timely and efficient service, and it seems we fell short in your case. I encourage you to reach out to me directly so I can address your concerns and work towards a resolution. Your satisfaction is important to us, and we value the opportunity to improve. Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
I wouldn’t waste your time at Gregg young trying to trade
I wouldn’t waste your time at Gregg young trying to trade your vehicle in they won’t give you anything for your vehicle very unfair offers wasted not only my time but offended me with ridiculous offers very unhappy with my experience there won’t be going back again
I wouldn’t waste your time at Gregg young trying to trade
I wouldn’t waste your time at Gregg young trying to trade your vehicle in they won’t give you anything for your vehicle very unfair offers wasted not only my time but offended me with ridiculous offers very unhappy with my experience there won’t be going back again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com
What might you want to discuss I’m not very happy with my experience from start to finish very rude individuals I can’t believe you guys are still in business. I’m sorry I’ve never been treated that way at a dealership before you try and rob people with ridiculous offers for there vehicles and on top of it the sales person tells me to my face my vehicles are nothing but a piece of junk sorry but people need to know so they aren’t treated like I was I could go on but no reason too if I could give no stars I would have a good night
Thought we had a problem with the extended warranty
Thought we had a problem with the extended warranty products that we had purchased but found out today that the real problems were with a company that should have contacted us in the first place. Enuf said. Great experience
Thought we had a problem with the extended warranty
Thought we had a problem with the extended warranty products that we had purchased but found out today that the real problems were with a company that should have contacted us in the first place. Enuf said. Great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jeff Zachary - General Manager - Jeff.Zachary@gyautogroup.com
Poor service
I have been on overtime for almost a year. I build emergency equipment for the Government. For me to purchase a vehicle I have to take time off from work. I e-mailed in to get a quote on a truck and get a ballpark value of a trade I owed nothing on. Days later no response. I'm sure glad I didn't take off work for this dealership there are plenty of other dealers out there that would appreciate business.
Poor service
I have been on overtime for almost a year. I build emergency equipment for the Government. For me to purchase a vehicle I have to take time off from work. I e-mailed in to get a quote on a truck and get a ballpark value of a trade I owed nothing on. Days later no response. I'm sure glad I didn't take off work for this dealership there are plenty of other dealers out there that would appreciate business.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your recent experience at Gregg Young Automotive of Plattsmouth. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Best, Jeff Zachary - General Manager - Jeff.Zachary@gyautogroup.com
review
Easy and enjoyable purchase experience. Everything was ready when I got there. It was very easy.
review
Easy and enjoyable purchase experience. Everything was ready when I got there. It was very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No upsale
Fast and friendly service. They didn’t try to sell me services that I did not need. I will take my car back for any repairs.
No upsale
Fast and friendly service. They didn’t try to sell me services that I did not need. I will take my car back for any repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership
Great people to work with. Very willing to work with me to get me into the Trax I wanted at a payment I was comfortable with. Were not pushy and took the time to make sure I was happy.
Great dealership
Great people to work with. Very willing to work with me to get me into the Trax I wanted at a payment I was comfortable with. Were not pushy and took the time to make sure I was happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
I always have a good experience here. Everyone is very friendly and explains what they are doing. They have a nice waiting area and text while you are waiting to see if there is anything you need.
Great service
I always have a good experience here. Everyone is very friendly and explains what they are doing. They have a nice waiting area and text while you are waiting to see if there is anything you need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase