Sport Subaru South

4.8
(4,523 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed

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Reviews

4.8
(4,523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great overall experience.

Great overall experience. Very happy with my purchase. Gabe, was very helpful and straight forward. Would recommend this dealership to my mother.

5.0

Great overall experience.

Great overall experience. Very happy with my purchase. Gabe, was very helpful and straight forward. Would recommend this dealership to my mother.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

This was the easiest car purchase of my life.

This was the easiest car purchase of my life. The team offered the ultimate in service by delivering the car to my home and driving my trade in back to the dealership. Outstanding service to close the sale.

5.0

This was the easiest car purchase of my life.

This was the easiest car purchase of my life. The team offered the ultimate in service by delivering the car to my home and driving my trade in back to the dealership. Outstanding service to close the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Be factual I called in late December to ask about the

Be factual I called in late December to ask about the 2017 Camaro and let the sale’s agent know that I was out of state. We agreed that he would send me a video walk-around tour of the car. We came to an agreed on price and I secured a bank check, then made arrangements to fly to Orlando with a friend. I was greeted by the sales agent, and he introduced me to the car. As he went to get the key fob, I inspected the vehicle and immediately found the cracked facia/splitter below the fender. There was no mistaking that it was a broken part. I drove the car around the block following the suggested route and upon my return, I was greeted again by the sales agent. He walked up to me as I exited the vehicle. With me standing by the driver’s side door of the car, I was asked what I thought of the car and I expressed disappointment that the broken splitter/lip was not disclosed and pointed in the general direction of the front of the car. The sales agent walked around me, and his eyes were immediately drawn to the broken part. Perhaps this is subjective, however, considering he walked around the car taking a video with is phone, I find it extremely difficult that it went unnoticed by him. Later, I asked him why this was not disclosed when we spoke on the phone, to which denied not seeing it. He stated that he was a veteran and wouldn’t lie to me about something like this. Interestingly, I too am a veteran and feel a bit betrayed. I asked if there was any room to negotiate on the broken part and the sales agent spoke to a manager, came back and asked what I was looking for. We looked up the part and agreed to $300 price reduction. He took the request to a manager and upon his return, I recalculated the offer and noticed that the $300 reduction was changed to $279 instead. The sales agent defended the manager claiming this was the best they could do. Of note, the part has been repaired at a cost of over $617 at my expense. There was a significant delay in meeting with the finance person and was reassured multiple times that he was entering in data to make the process faster. When I was greeted by the finance rep and as I was seated, I was asked which car I was buying at which point he began asking me questions and entering in data to the computer. So, he had not been entering information into the computer as I had been told. As I signed some of the paperwork, I noticed that the title work was incomplete, and I asked him if I should fill in the missing information. He declined and stated that the “girls at the DMV can figure that out.” One month later, I called about the paperwork and mentioned that the temporary tag had expired. I was informed that the dealership would refund me for the taxes paid to my state and the paperwork I would need would be overnighted to me. While I signed a power of attorney to allow this dealership to handle processing the tag and title, I am curious why the staff did nothing with my paperwork and left the burden of applying for a tag and title after the fact. Very frustrating. Overall, I had a very unsatisfactory buying experience and was deceived on multiple occasions. Am I disgruntled? No. However, as a business owner/partner in my firm, I would want to know of a customer’s experience if my reputation was important to me.

1.0

Be factual I called in late December to ask about the

Be factual I called in late December to ask about the 2017 Camaro and let the sale’s agent know that I was out of state. We agreed that he would send me a video walk-around tour of the car. We came to an agreed on price and I secured a bank check, then made arrangements to fly to Orlando with a friend. I was greeted by the sales agent, and he introduced me to the car. As he went to get the key fob, I inspected the vehicle and immediately found the cracked facia/splitter below the fender. There was no mistaking that it was a broken part. I drove the car around the block following the suggested route and upon my return, I was greeted again by the sales agent. He walked up to me as I exited the vehicle. With me standing by the driver’s side door of the car, I was asked what I thought of the car and I expressed disappointment that the broken splitter/lip was not disclosed and pointed in the general direction of the front of the car. The sales agent walked around me, and his eyes were immediately drawn to the broken part. Perhaps this is subjective, however, considering he walked around the car taking a video with is phone, I find it extremely difficult that it went unnoticed by him. Later, I asked him why this was not disclosed when we spoke on the phone, to which denied not seeing it. He stated that he was a veteran and wouldn’t lie to me about something like this. Interestingly, I too am a veteran and feel a bit betrayed. I asked if there was any room to negotiate on the broken part and the sales agent spoke to a manager, came back and asked what I was looking for. We looked up the part and agreed to $300 price reduction. He took the request to a manager and upon his return, I recalculated the offer and noticed that the $300 reduction was changed to $279 instead. The sales agent defended the manager claiming this was the best they could do. Of note, the part has been repaired at a cost of over $617 at my expense. There was a significant delay in meeting with the finance person and was reassured multiple times that he was entering in data to make the process faster. When I was greeted by the finance rep and as I was seated, I was asked which car I was buying at which point he began asking me questions and entering in data to the computer. So, he had not been entering information into the computer as I had been told. As I signed some of the paperwork, I noticed that the title work was incomplete, and I asked him if I should fill in the missing information. He declined and stated that the “girls at the DMV can figure that out.” One month later, I called about the paperwork and mentioned that the temporary tag had expired. I was informed that the dealership would refund me for the taxes paid to my state and the paperwork I would need would be overnighted to me. While I signed a power of attorney to allow this dealership to handle processing the tag and title, I am curious why the staff did nothing with my paperwork and left the burden of applying for a tag and title after the fact. Very frustrating. Overall, I had a very unsatisfactory buying experience and was deceived on multiple occasions. Am I disgruntled? No. However, as a business owner/partner in my firm, I would want to know of a customer’s experience if my reputation was important to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mr. Nolan. I appreciate you being and Sport Subaru South customer and I apologize for the issues you had with your purchase. I hope you can see from our thousands of 5 star reviews that this is not a typical experience. We pride ourselves on transparency and to get this kind of feedback is concerning. We are going to investigate this further and use it to help our team get better. At your convenience, could you reach out to the General Manager, Josh Snell at 407-985-5500? I have spoken with him and we would like the opportunity to help the situation. Thank you again for your feedback and your purchase. We look forward to hearing from you.

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5.0

Very friendly no pressure service.

Very friendly no pressure service. Joe was extremely helpful and we will definitely recommend him and this dealership

5.0

Very friendly no pressure service.

Very friendly no pressure service. Joe was extremely helpful and we will definitely recommend him and this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

It’s not just the vehicles that keep customers coming

It’s not just the vehicles that keep customers coming back to a dealership. Customer service and good experiences will always win. Thank you Felix and Alejandra for your great attitudes and customer service experience. We will definitely buy again from this specific dealership just because of you two! You both are great! Thanks again!

5.0

It’s not just the vehicles that keep customers coming

It’s not just the vehicles that keep customers coming back to a dealership. Customer service and good experiences will always win. Thank you Felix and Alejandra for your great attitudes and customer service experience. We will definitely buy again from this specific dealership just because of you two! You both are great! Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Felix went above and beyond for me.

Felix went above and beyond for me. He was able to get me my dream car which I never would’ve thought I would have the first car of the BRZ TS and now I do thanks to Felix and the finance manager Adler, Thank you guys for making my dream come true!!

5.0

Felix went above and beyond for me.

Felix went above and beyond for me. He was able to get me my dream car which I never would’ve thought I would have the first car of the BRZ TS and now I do thanks to Felix and the finance manager Adler, Thank you guys for making my dream come true!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great costumer service.

Great costumer service. Ian was awesome. Overall the experience was very good . This is our third Subaru

5.0

Great costumer service.

Great costumer service. Ian was awesome. Overall the experience was very good . This is our third Subaru

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Gio was great to work with, I found a vehicle I liked and

Gio was great to work with, I found a vehicle I liked and from there the process went smooth. I felt like my time was valued and what I wanted was valued. Thank you! Before stepping inside, I was afraid of dealing with the car buying experience. Immediately upon walking in I was greeted. You all made my car buying experience a great one. Thank you to all that I got a chance to meet. Have a great year!

5.0

Gio was great to work with, I found a vehicle I liked and

Gio was great to work with, I found a vehicle I liked and from there the process went smooth. I felt like my time was valued and what I wanted was valued. Thank you! Before stepping inside, I was afraid of dealing with the car buying experience. Immediately upon walking in I was greeted. You all made my car buying experience a great one. Thank you to all that I got a chance to meet. Have a great year!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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2.0

They shouldn’t put $999 Exterior Protection Coating &

They shouldn’t put $999 Exterior Protection Coating & $445 So-called Preparation Fee on purchase contract when they emphasizing No Dealer Fee. Trade in price is not impressive. E-price discount is only $250 compares to others over $2463 online showing transparently.Buying car with them need to prepare extra time to negotiate. I ended up buying from other dealer. It’s went smooth and transparently. No surprise fee.

2.0

They shouldn’t put $999 Exterior Protection Coating &

They shouldn’t put $999 Exterior Protection Coating & $445 So-called Preparation Fee on purchase contract when they emphasizing No Dealer Fee. Trade in price is not impressive. E-price discount is only $250 compares to others over $2463 online showing transparently.Buying car with them need to prepare extra time to negotiate. I ended up buying from other dealer. It’s went smooth and transparently. No surprise fee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and we use it to help us get better at process and servicing our customers. We do pride ourselves on being a very transparent dealer and that is why we list all of our fees on our website. This is not a typical issue we encounter as you can see from our many reviews praising our transparency. We would love the opportunity to discuss this further with you. It is important to us that even customers that don't purchase from us still have a great experience. Please reach out to Josh Snell, GM at 407-985-5500 or jsnell@dmsportautogroup.com. Thank you for the opportunity to earn your business and hopefully we can turn this into a better experience for future visits. Thank You.

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5.0

As always the team is considerate, courteous and

As always the team is considerate, courteous and informative. The dealership is clean and provides several ways to stay entertained while service to be completed. I'm very comfortable while I wait. Thanks for taking good care of me and my car.

5.0

As always the team is considerate, courteous and

As always the team is considerate, courteous and informative. The dealership is clean and provides several ways to stay entertained while service to be completed. I'm very comfortable while I wait. Thanks for taking good care of me and my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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