Nalley Chevrolet

I took my car in for service Monday morning September 10, 2018 I expected some type of contact from them because that???s what I was told by Carl he said... we need your email address because we can not contact always by phone. I went back the next day as I was standing looking at his computer as he pull up my file I notice in the category for emai it said no email. I told him I specifically gave you my email because you said that would be the main way you would contact me. He gave some flimsy excuse that he had written it on paper and he didn???t have the paper with him. I did not get my car back until September 24,2018 two weeks later! If they had offered a Courtesy car it may not have been so bad. But no I was told none were available. They could take me where I needed to go. Really? I don???t live in Union City. When it was Ivory Chevrolet the service was totally different. The Rep would come to you as you pulled up. Now that it???s Nalley you get out and go in to them. If you ask me they ALL need to be trained on how to treat customers. Fool me twice-shame on me (It will nerver happen).

Issues: The service phone is NEVER answered; car was kept over weekend with no explanation or diagnostic; diagnostic sent on Monday via email instead of... phone call. We had a scheduled appointment for Friday morning but the car was not looked at until after 3pm. I never received a call re findings or even a courtesy call to notify that the car would be kept the ENTIRE weekend. One receptionist was kind enough to walk back to the service area and ask them to answer the phone, but at 6pm they left with no follow up call. I had to physically go there on Saturday to get an update, which was, ???we still don???t know what???s wrong with your car??? I fully understand when things get behind, but NO ONE even made an attempt to contact us. Then when they determined possible repairs, it was sent via email???NO PHONE CALL AT ALL. When I asked why there was no call, I was told that they usually just send the email and wait for approval. That???s ridiculous. If I could rate 0 for customer service, I would. This will be my final visit to Nalley Chevrolet in Union City.

Tim Allen the Internet sales, assisted me with all the process of getting me a good deal on my car. So far really happy with my purchase.

Tim sat down and actually got to know me and my situation. He worked hard to get me the type of vehicle I wanted. I can honestly say I love my car!

I have been to Ivory Chevrolet on many occasions and have only left once with terrible service. That was my first time visiting but as I went back the... service kept getting better. Fred is the best man for any job and will make sure you leave happy! He always makes sure I am taken care of, I appreciate him a lot.

Tim helped me get the car and deal I wanted! His customer service and follow up was great throughout the entire process. I will definitely recommend Tim... and the dealership!

Tim was overall a great person to work with. He was patient and showed empathy toward my concerns. I will recommend him to family and friends.

I came in with my check in hand and he explained he would not run my credit. Tim later ran my credit and tried to use the Patriot Terrorism excuse. My... credit union took the time and explained why they did this and its only to benefit them while shopping a loan that's not needed. Please be cautious when purchasing cars from this dealership. Tim it was wrong and extremely dishonest.

Very nice person and excellent customer service from Tim!! I would recommend him to anyone who needs a new vertical. Excellent person and a pleasure to... work with!!

I am writing this review on Mr Shawnn Lewis because this is the second vehicle I have purchased from him....my first encounter with Shawnn was Apr '14... and I was looking for a salesman that wasn't going to waste my time trying to convince me of what he wanted to put me in. His professionalism was above what I expected, which is what made me return Oct '17 to purchase another vehicle from him for my wife. I told him what time I could arrive and he went beyond the call of duty to help me find the perfect SUV for my wife. He has a customer for life in me and I will definitely try to send him as much business as I can.