Westgate Kia of Wake Forest

Heather Shaw is the best sales person you will ever meet she helped me with my car problem in I got a good decent car that will last me a long time thank you heather

We are extremely happy with the service at Westgate Kia. Our sale representative was amazing. She gave us our space and never us into anything we didn’t want. She patiently waited until we made our decision. I want say a big thank you to Heather Shaw for being the best.

I was looking at a specific Kia vehicle and just wanted to test drive. Jeff, the salesman, made it so easy to fall in love with my vehicle. He was never pushy, which I hate, and was just there to answer all my questions and let me play/look at the vehicle for as long as I wanted, even when they were closing in 10 mins. Finally, I decided I was going to buy the vehicle. Jeff and his amazing late night crew made it as painless and easy as possible to leave with my new "used" car quickly. Great experience and will return there again for future purchases.

I just purchased a 2018 Ford Fusion from this dealership. They were very nice and friendly. Helped me every way possible. Lots of beautiful cars and great prices! I would recommend to ANYONE.

My salesman,Jonathan Davidson, was very pleasant and helpful. The process of purchasing my Equinox went very smooth. The entire process was easy. My experience was great.

After several months of internet searches and many hours reading about different trims, specs, options, prices, etc., I decided on a Kia Sorento LX V6. At Westgate KIA-Wake Forest, today, Mr.Billy Schuyler led us through the exact car purchase that I had decided on. Billy was very professional and answered every question I had. We couldn't have asked for a better car-buying experience. I am impressed with this dealership, sales rep (Billy), and everyone with whom we interacted. I am also delighted with the KIA corporation's complete backing of their vehicles.

Two years ago, I purchase a 2007 Lexus LS 460 from this location. Having owned the Lexus brand several times before, I didn't think that this would have been any different as from the other locations. I didn't think that I would have had any problems here. Boy was I wrong. Within the first 30 days, I started having problems with it. First, it was the VSC light. It would come on a go off. When it came on the time and stayed on, I took it back to the dealership. They kept the car a few days and then they ended up taking it to Johnson Lexus because they could not read the code. Lexus, in turn, couldn't find anything wrong with it, because, by the time they got to it, of course, the light was off. Westgate told me if it comes back on to bring it back and they will fix it. Well, needless to say, this kept happening over the next several months and the light never consistently stayed on. Well by the time it really messed up, of course, the phony warranty that they sold me did not cover the exhaust system. Found out that the catalytic converters had gone out and needed to be replaced. And Westgate was going to charge me to have them replaced even though I took the car back within 30 days and I still complained about this light is on and they claimed that they couldn't fix it. Fast forwarding, that car was the WORSE car that I have owned in over 25 years. Every three to six months something was always wrong with it. After this the next thing was the hub assemblies (yes on both sides), then the starter, then the hydraulic brake pump in the rear. After $5000 later, I was over it and traded it as is. Thank God I was able to get out of it. But I promise you this I will NEVER purchase a vehicle from here ever again. And I don't recommend that you should either.

My wife and I worked with a man named Jeff. We were looking at buying a used Toyota Sienna from this dealership. With the help of his manager we were able to come to a fair price. My wife and I had only 2 stipulations. 1) that the car was cleaned and buffed. 2) That we had the car inspected form a third party. We finished the deal around 10am and he said he would have the car cleaned by 4pm. When we went back to see the car it was still filthy on the inside! I wiped my hand on the back seat and it was covered in dust and crumbs. My wife and I spent the next 20 minutes cleaning the car with Clorox wipes. By the end we had at least 10 filthy rags and it still did not look great. The worst part was Jeff watched as me and my 10 month pregnant wife wipe down the car, in 90 degree weather, without saying a word or helping. He was nice enough to bring us a bottle of water at the end. That being said, we still liked the car and had an appointment to have it looked at by a mechanic the next day. So, the next morning we took the van to Redrive out in Raleigh to have a mechanic look at the car. The report was not the worst, but it was not great. The breaks were worn, the rotors were close to going, the front CV axle was busted, and several warning codes popped up from the ECM. All of which we figured we could talk to Jeff and Brad (The manager) about helping us out with. But!!! that was not the worst part the front caliper was not connected. The Mechanic said the car was not safe to drive home and needed to be bolted down. If ignored it could lock up the front tire and cause an accident. This is the car that I drove 20 minutes up the road with my pregnant wife and 9 year old daughter!!! This is the car that if I didn't have inspected could have seriously hurt my family! It is unacceptable that KIA's mechanic missed this issue and let us drive the car. I called Jeff, got permission to allow the mechanic to fix the problem and corrected the mistake. Below are pictures of the caliper and the CV axle. We drove back to KIA and were greeted by Jeff. We asked him if we could talk to Brad. He(Brad) came out gave us a half hearted apology gave us $42 for the inspection and said if we wanted a perfect car that we needed to look at another dealership. I didn't want a perfect one! I want one that is safe to drive from my wife and 4 daughters! I came in and was 100% honest about my trade in. I told him that it has some rust under the driver side and that car max offered me $1000 for it. (He offered me $1200) I didn't try to hide it's defect and issues. I went to a dealership up in Stanford and didn't mention the rust. They offered me $2500. I turned it down, because I knew the true value and I believe in a world of integrity. I am disappointed Jeff and the management at KIA of Westgate. I will never buy from a dealer who blatantly tried to rip off my family and sell us a dangerous car. In the end I showed Brad and Jeff the list of issues. I pray that they fix the car before the next person comes in and tries to purchase it!

The staff is always professional and easy to work with. Gonzo returns calls left on his voicemail very promptly. I never feel the technician is “looking for ghost issues” just to jack up the cost of my visit. Very pleased overall with Westgate Kia.

Had an inspection on my 2014 Kia and staff was friendly. Got a new tire also. Felt price was reasonable. I will be coming back.