Westgate Dodge Ram of Wake Forest

My daughter purchased a 2023 Jeep Cherokee with less than 22k mikes. She drove approximately 300 miles when she noticed a strange sound from the front end. She returned it to the dealership where they diagnosed it as needing rotors and pads (front end). Estimated $1000.00 for a break job. The car had supposedly passed the state inspection and pre-sales inspection. When questioned how it could pass inspection then with less than 2 weeks and 300 miles later, need break pads, Jesse White acting as sales manager claimed it didn't matter how, "It passed".... He also stated that they have no intention of taking care of the issue and they will not bear any responsibility. His attitude and demeanor were hostile and unprofessional. A dealership that employs someone with his lack of professionalism as a manager and ambassador of their business is not worth patronizing. Very disappointed in Westgate Wake Forest. As a side note, I spoke with a Westgate CDJR at a different location and they were taken aback at his response and lack of action on the dealerships part.

This auto dealer will be deceptive in the communication to you. We bought an older truck for our son and though it passed "NC emissions test", we have had to spend over $2k in repairs and we are still finding problems that were not disclosed until under we went completely under the hood. This car has more rust and mechanical problems, than stated and the warranty is a complete joke, that they try to offer. Please do your due diligence as there are plenty of trust worthy people working in the industry before giving this dealer any money.

Awful dealership- will lie to sell a car. Go anywhere else before doing business here. And that pre owned Dodge certified label is a load of bull! Car was not even able to pass inspection due to exhaust .

Very friendly knowledgeable sales staff. No pressure, open with all sales cost. Highly recommend for buying used car

we have never actually talked......i got a lot of messages and some missed calls but after repeated calls back to them i never had anyone pick up the phone. the texts and emails i got were all positive in nature and the car price certainly was great but unfortunately i never got to deal with anyone 1 on 1

Jesse White caused the dealership to lose a sale. Replace this guy. Complete jerk. Played games. High Pressure. I found an equivalent car for a bit cheaper and bought it from another dealer on the spot. I was warned about buying from Westgate and, after meeting Jesse, I now know why.

My experience was terrible tried financing to no avail now I’m still without a stupid car and paid 100 bucks for the taxi. Don’t buy from them period! Not recommended.

DO NOT TRUST THE SERVICE DEPARTMENT!! Recently took my car in for it's first service which was to include an Oil and filter change as well as tire rotation. This service is free provided by Westgate. They were supposed to check the radar sensor as well because I've had trouble with cruise control thats related to that particular sensor. They had the car for 3 days and said they had completed the oil change and Tire rotation, but had not checked the sensor yet. After 3 and a half days, I picked up the car because I couldn't leave with them any longer. When I got home, I noticed that they had NOT rotated the tires. So, I checked the oil and they had not changed the oil either as it was DARK Brown in color. I called the service manager twice and left messages each time, but did not receive a return call. I did however get in touch with the Sales Manager and told him about my complaint. He offered to have the service manager call me but I declined because I was not about to take my car back there again....EVER! This was my first and LAST dealing with Westgate Dodge! Fortunately for me, the lack of service was free. But, had I paid for that service it would have cost me $184.67. I have the invoice to prove it. All I can say is Buyer beware with Westgate Dodge of Wake Forest!

Finance department will buckle and dime you even after you agree to terms that will help you out. Don’t talk to Jesse White he will hang up in your face.

Worst service department ever. Had excellent service department as Chris Leith but under Westgate's management that went off a cliff