Spokane Hyundai

Went in for a repair. 7:45 A.M.started to ask Chris Kemp manager a question. I said, “I spoke to 2 people and was told it could take 2 hrs, or all day. They weren’t sure. We would have need a shuttle after 2pm.”He cuts me off yelling at me. , “ it’s your kind that comes in after 2 hrs and yells at my Technicians. “ I don’t know who you are, I won’t remember and go talk to the tech!! ” yelling, being agitated and aggressive. I responded by saying “I never yelled at my mechanic, I got it” ( that’s like yelling at your surgeon before surgery. Dah) turned and walked away. I feel bad for all those that did a great job Chris Lovell and the mechanic technician they deserve a 10+. As they were professional. I asked Mr Levell and he answered my question and did a great job. Chris Kemp ruined the score all on his own. We’ve been a customer since 2008 and we have purchased many a Hyundai . We’ve contacted corporate and filled out a Spokane Hyundai survey. Now all we can do is wait to see how Spokane Hyundai responds. We’re hoping to figure out a solution. Would you go back after being yelled at and pointed towards the door?

Robert from this shop was amazing!! They got my car right in; replaced the whole motor and got it up and running for me again in a little over a month. Robert kept in constant contact with me and even gave me a loaner car until my car was fixed. Robert and his team was amazing and I look forward to doing service with them again!!! Thanks again guys for all you did for me!! This momma appreciates it so much!!!

My experience was as expected. I showed up and explained how I had hit a huge rock and was concerned about the undercarriage of my car. Steve and Robert immediately had the mechanics put the car on the lift and it was fine. I have gone in about 10 times and the experience can always be summed up in two words , professionalism and courtesy .These two men are second to none . There is no room for improvement because they have reached their pinnacle. I feel bad for the rest of the dealerships throughout the Spokane area who are having to compete with Robert and Steve and all the rest of the employees at Spokane Valley Hyundai...

I have always found everyone at this dealership to be friendly and very helpful whether is was just service or a question on the new cars. I have been bringing my wife's car here for over five years. I've never once felt like they were trying to take advantage of me or my wife. Straight forward with any issues. Today's cars are more complicated. I enjoy Robert's way of letting me know they found something serious. I'm very thankful they listened to my concerns and checked things out more closely than just an oil change. There's lots of good people at this dealership, I feel very comfortable coming there. I enjoy hearing great stories from people that drive over from Idaho. I believe in my heart this is where I will continue to bring my vehicles for service.

Made appointment online for an oil changed 1 week in advance. Upon arrival was told had to wait because everyone was going to lunch. Showed them the appointment confirmation and was begrudgingly told to wait in the waiting room and they would do the change. No more than 15 minutes later was told car was ready. I paid them went to my car. When starting the car the add windshield washer fluid light came on! Tried calling the dealership from my car, no answer! Looked at the paperwork and all the checkboxes were checked off showing all systems and fluid levels ok. Went to parry’s store and bought washer fluid and filled tank myself and the light saying add fluid went out. Checked my oil and it looked like dirty oil. I’m not a mechanic by trade but know the difference between new fresh oil and oil that has mikes of use. I don’t think they even changed the oil.

Was very honest about the availability of the model I was interested in. Unfortuantely, they had none and were only scheduled to get one that was not the color I wanted.

Scheduled an appointment for a simple oil change when arriving at the correct time I was told I couldn't get the change because everyone was going to lunch. After showing them the email confirmation that was sent to me the service manager told one of the mechanics? to go ahead and change the oil and go to lunch after finished. I was in the waiting rom literally 10. minutes max and was told it was finished! This was supposed to include one of their complete inspections (all fluid levels etc and topping off my windshield wiper fluid.) I thought it odd they were done so quickly never the less I paid for the supposed service. No prob. The first thing I noticed was the "low on wiper fluid" came on when I started the car. I immediately called from the lot but couldn't get through and left a message which was returned after I was halfway home. When I told about the issue I was told to come back. No Thanks! I added washer fluid my self and the light went out. I will never go back to this dealership!

Took my car in to be serviced in July. Was told the vehicle was fixed after the alternator was replaced. Car had same issues on the way home from the dealership. Brought car back 3 different times for them to tell me it needed a new transmission instead. Car is still at the dealership and no one will respond to my calls. Got corporate involved and still no help. Absolute worst dealership and service around.

Went in on a Sunday so we understood they weren’t at full staff. Went on the site the night before to inquire about a vehicle and was contacted the morning of by the salesperson which was nice. Then was contacted again stating the vehicle was already scheduled for a test drive, no biggie. Get there and was greeted and told they were still out and when they come back if they don’t want it the we can test it, which was fine. Was told to wait in waiting area and was not talked to or asked for credit checks or insurance or anything for over half an hour. Then told only that other customer was still driving it. Another 20 minutes and they come back asking for insurance and the keys to our potential trade in. Nothing about checking credit or anything else. Was asked if I had looked at site for other cars and I said yes but nothing else looked as good as this one. Another 30 to 40 minutes later we are told they are buying the car which is fine we understood but said they had no idea if they could afford it so to go to lunch and see if deal falls thru. They also stated that our cars appraisal without even looking at mileage even was 2k under what we owed( it was a 2 yr old car with 8900 miles and the new version of it couldn’t even been bought in the area and another affiliate of theirs had the same model and features with 10k more miles for over 9k what they offered me. I was then told they’re gimmick if we are a 1 price dealer and to go down the road because car max is paying and I quote “stupid high prices”on used cars. At that point we left and dealer said they would let us know if the other deal falls through. Went home and got the text it was sold and that’s okay. But without even being told they have new inventory not on the site yet and other similar vehicle on site with coming soon I was given no other option. I guess I should feel lucky to not get the high pressure sales pitch but to not at least attempt to help my get into something I’ve wanted forever they dismissed us. Was on Facebook and Wendle popped up and had a truck that was 8k more than the one I was looking at at Spokane Hyundai but they actually showed realistic financing and payment. My wife said let’s take a chance and guess what. Got this 5 hrs later.FYI Wendle paid 4 k more on the trade in and will still be able to make money on the resale

Went in on a Sunday so we understood they weren’t at full staff. Went on the site the night before to inquire about a vehicle and was contacted the morning of by the salesperson which was nice. Then was contacted again stating the vehicle was already scheduled for a test drive, no biggie. Get there and was greeted and told they were still out and when they come back if they don’t want it the we can test it, which was fine. Was told to wait in waiting area and was not talked to or asked for credit checks or insurance or anything for over half an hour. Then told only that other customer was still driving it. Another 20 minutes and they come back asking for insurance and the keys to our potential trade in. Nothing about checking credit or anything else. Was asked if I had looked at site for other cars and I said yes but nothing else looked as good as this one. Another 30 to 40 minutes later we are told they are buying the car which is fine we understood but said they had no idea if they could afford it so to go to lunch and see if deal falls thru. They also stated that our cars appraisal without even looking at mileage even was 2k under what we owed( it was a 2 yr old car with 8900 miles and the new version of it couldn’t even been bought in the area and another affiliate of theirs had the same model and features with 10k more miles for over 9k what they offered me. I was then told they’re gimmick if we are a 1 price dealer and to go down the road because car max is paying and I quote “stupid high prices”on used cars. At that point we left and dealer said they would let us know if the other deal falls through. Went home and got the text it was sold and that’s okay. But without even being told they have new inventory not on the site yet and other similar vehicle on site with coming soon I was given no other option. I guess I should feel lucky to not get the high pressure sales pitch but to not at least attempt to help my get into something I’ve wanted forever they dismissed us. Was on Facebook and Wendle popped up and had a truck that was 8k more than the one I was looking at at Spokane Hyundai but they actually showed realistic financing and payment. My wife said let’s take a chance and guess what. Got my truck.FYI Wendle paid 4 k more on the trade in and will still be able to make money on the resale