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Subaru of San Bernardino

(197 reviews)

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(197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love this dealership!

Love this dealership! Leadership (Yonic in particular) is on point! Integrity, honesty, commitment to customers (not profit), and absolute fairness speak volumes! And Ella, too, is great! Great job!

Love this dealership!

Love this dealership! Leadership (Yonic in particular) is on point! Integrity, honesty, commitment to customers (not profit), and absolute fairness speak volumes! And Ella, too, is great! Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Hey you guys ROCK!!! Much appreciation and respect to YONIC For his dedication to creating customer relationships and helping us trust in your new team management, also kudos to Ella, she is a star in the company!! Much appreciated thanks!!!

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Awful!

Awful! Awful! Awful! They are the worst dealership in the IE. Take my advice and beware.

Awful!

Awful! Awful! Awful! They are the worst dealership in the IE. Take my advice and beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience all sales people were great Gerald

Great experience all sales people were great Gerald Tillis was terrific finance department was great the technology support was very helpful

Great experience all sales people were great Gerald

Great experience all sales people were great Gerald Tillis was terrific finance department was great the technology support was very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Nice people that were very helpful throughout the

Nice people that were very helpful throughout the purchasing process. We feel that they were truly concerned that we were happy

Nice people that were very helpful throughout the

Nice people that were very helpful throughout the purchasing process. We feel that they were truly concerned that we were happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Went for my first oil change.

Went for my first oil change. Got home and the next morning there is a big oil slick on my driveway. Had to go back to the dealer. They claim the oil drain plug gasket was broke. Now I have a big stain on my driveway.

Went for my first oil change.

Went for my first oil change. Got home and the next morning there is a big oil slick on my driveway. Had to go back to the dealer. They claim the oil drain plug gasket was broke. Now I have a big stain on my driveway.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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Oil change & purchased some parts.

Oil change & purchased some parts. Fast & friendly. Surprised complimentary service car washes are no longer available

Oil change & purchased some parts.

Oil change & purchased some parts. Fast & friendly. Surprised complimentary service car washes are no longer available

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very efficient and friendly staff just overall great

Very efficient and friendly staff just overall great dealership. The service is very quick and reliable.

Very efficient and friendly staff just overall great

Very efficient and friendly staff just overall great dealership. The service is very quick and reliable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The service writer was very courteous and efficient.

The service writer was very courteous and efficient. Went over all the details of the service visit.

The service writer was very courteous and efficient.

The service writer was very courteous and efficient. Went over all the details of the service visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for allowing Subaru of San Bernardino to keep your wheels on the road. Safe travels. Brooke J Subaru of SB 909-571-5212

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Just purchased my 3rd Subaru from the San Bernardino

Just purchased my 3rd Subaru from the San Bernardino dealership. Appreciated their professionalism and tact.

Just purchased my 3rd Subaru from the San Bernardino

Just purchased my 3rd Subaru from the San Bernardino dealership. Appreciated their professionalism and tact.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Briana, your loyalty doesn't go unnoticed. Thank you for not only your loyalty to us, but the brand as well. If you have any questions with your new Subie, we're just a phone call away. Safe travels. Brooke J Subaru of SB 909-571-5212

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My name is Bob Stauffacher.

My name is Bob Stauffacher. My wife Kathy and I have been married 61 yrs. Over that span we have purchased several new cars. Our experience at Subaru of San Bernardino was the smoothest and most positive dealer experience we have ever experience . Our salesman, and credit manager were top of the line. We live in Rancho Cucamonga about 25 miles away. Their willingness to freely and openly work with us AND offer to deliver car to our house sealed the deal.

My name is Bob Stauffacher.

My name is Bob Stauffacher. My wife Kathy and I have been married 61 yrs. Over that span we have purchased several new cars. Our experience at Subaru of San Bernardino was the smoothest and most positive dealer experience we have ever experience . Our salesman, and credit manager were top of the line. We live in Rancho Cucamonga about 25 miles away. Their willingness to freely and openly work with us AND offer to deliver car to our house sealed the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Bob, it is truly an honor to have gained your trust. We hope to make Subaru of San Bernardino your go-to for all things Subie moving forward. Welcome to the family! Until next time, safe travels. Brooke J Subaru of SB 909-571-5212

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