The Way Auto Export

I bought my first car here, my Mini Cooper is in excellent condition. They were so helpful and explained all details which made it easy for me to make my decision to buy from them.

Vehicle was purchased on 4/27/19 which was a Saturday. When my husband turned on the vehicle at the dealer he noticed the vibration in the truck the guy told him that he needed to change two spark plugs and once that is fixed the vibration would stop. He told him to take the truck back on Monday to have those installed. On Sunday Luis texted them cause the vibration was really bothering him, the owners wife replied back stating that they had told him already that they had to order the part and would tell him so he can take the truck on Monday for replacement. Along with the spark plugs they also needed to change the motors of the two front doors so that the windows could go up and down and lock, also he said one sensor for one of the tires that was also turning on in the truck and the driver side mirror also needed to be fixed(on 4/29/19 he told my husband to fix that on his own after he had said he would fix it) so much for having "A word" as he claimed. They also stated and assured that the truck had no mechanical issues and that the AC was in perfect conditions and was ice cold. Turns out it was not true within days we had to take it to a AC shop just to find out that what they had done was super charged the truck with Freon and that the Fan Clutch and the AC fan were not working it costs us $585.00. Also they assured that the oild had been changed and that the truck had new break pads and non was true, it costs us $231. We sent them pictures of the oil and the brakes that showed that they were Not new as they stated. We also have logs of all the phone calls he has made to them and all the msgs that he has sent to them about trying to address these issues but they never answered they just ignored him, we have pictures, recordings, receipts everything to document this case. Because they now want to denie all of this thank God we have evidence of this. Their word is Not good, they refused to give us things in writting. They are not trust worthy. They want my husband to pay $16,000 for a truck that needs a new motor and I have 2 Certfied mechanics and the Dodge Dealer Mechanic shop that will back us up on the findings. They bought the truck at Lakeland Dodge they new about the issues it had. Time line: -purchased on 4/27/19 -4/29/19 he went in and they changed two spark plugs one of them was for Cylinder 5 the one that is not working. -5/6/19 he went back again to have the doors fixed because they ordered the parts on 4/29/19 when they realized the motors were bad. He also gave him the sensor and told him to have it installed somewhere else so Luis paid $100 to install. But in the dodge report says there are three sensors not working so that would be another 300 dollars. - Multiple Text msgs sent: to address vibration, ac, sensor, doors 4/28/19, 5/3/19, 5/5/19, 5/6/19, 5/10/19, 5/16/19 - phone calls made to them on: vibration, ac, sensor, doors 5/6/19 - husband, 5/6/19 - husband, 5/6/19 - husband, 5/16/19 - wife, 5/16/19 - wife, 5/16/19 - husband, 5/16/19 - wife, 5/16/19 - wife -Money put in to truck by us: - new brake pads: $111 bought at advance auto parts - Break plus install: $60 - 1st AC checkup: $50 - 2nd AC checkup and to fix the AC the fan clutch and Ac fan had to be changed: $585 - tinted windows: $120 - oil change: $60 - checkup at Dodge Ram Dealer: $151 - had two other shops check it out all came to same conclusing 5th Cylinder is bad, truck needs new motor or return my money. I give 0 Stars unfortunatley I have to give at least 1 star in order to post. Buying a car is expensive and it worse when people rob you and dont care.

I really felt this was the easiest transaction I ever had buying a vehicle. They are nice and friendly and even offer me coffee and snacks ! The car i bought from them is in excellent shape and I am so happy with it !