Land Rover Cary

In June of 2023, we bought a used Range Rover Sport from LRC and initially we were happy with the purchase. A few weeks after our purchase, we experienced smoke coming from under the front right off the vehicle. We took it in for service and LR told us it was a loose exhaust pipe and they had the " parts" to fix it. What they didn't tell us is that the part was bolt and this charged us $800 for the repair. Not covered by the warranty. Remember this, it will come back up. Gross. We were able to drive the vehicle for a couple more months, and we're relatively happy with it until 10/25/2023 when this vehicle with 51,000 miles on it suffered COMPLETE CATASTROPHIC ENGINE FAILURE. I Am Not kidding. I had the car towed to my local, TRUSTED mechanic and they told me what I heard the most, that there was something that was preventing the event from turning over.I called LR to see if they could help. This is one of two helpful thing they did. They confirmed the failure and that the engine would need to be replaced. I asked Land Rover what they could do to help, and their answer was not good. First, it took me 3 phone calls, all without response, and finally a visit from me just to get someone to speak with me. I think I caught them off guard, but that was my intent since they WOULD NOT return my calls. I was finally able to get them to give me a quite on replacing the engine, and that would be over $32,000! No, they would not cover any of those costs! I was also able to get the full maintenance records from the dealer and well, there were some enlightening things in there. At this point, I had a mechanic to source and replace the engine, at a less than half the cost quoted by the dealer. In the meantime, the dealer had told me that all regular services has been done on schedule and at the dealership. Fast forward to the engine breakdown. This is where we really uncover the shadiness and lies. My mechanic discovered that the EGR valves were completely blocked and caked with carbon. He also discovered that the turbo assembly was not properly connected to the exhaust (remember the first issue they charged me $800 for?) And that there was a bolt missing from the exhaust pipe (again, first issue) and tons of blowback on the engine. In the maintenance records, I found out that Land Rover had PREVIOUS FIXED THE TURBO AND EXHAUST! Basically they attempted to fix and did not, faked fixing it again and charged me for the work! The first 5 or 6 oil changes were done at regular intervals of 5000-6000 miles. However , the last interval was over 17000 miles. That is absolutely ridiculous and LRC should have changed the oil before they sold that vehicle. Again GROSS NEGLIGENCE AND INCOMPETENCE. I called Leith corporate headquarters promptly received a call from the GM (David). At first he seemed genuinely apologetic and offered to cover some of the repair costs, and if we wanted to work a deal on another vehicle when this one was repaired, just come to him and he would work with us. But true to the stereotype of a sleazy sales weasel, when I tried to call him, he never returned my calls (3x). Again I was forced to drive to the dealership to get any acknowledgement at all. I asked him to explain to me what a "Deal" meant and he refused to help unless I had a vehicle in mind. He did not want to put any effort into assisting us. I was utterly disgusted. We finally, after 5 months got our car back and had been driving it. A 2017 engine with 10k less miles than the one that failed. Was running great, even drive it to Florida. I changed the oil twice and seemed to be running well, until last Thursday, February 6, 2025, When on our way home from a show, this piece of Garbage failed again! At 50,000ish miles. Right on schedule as it seems. I want to vomit and again I have no confidence in repairing this vehicle DO NOT BUY A LAND ROVER VEHICLE OF ANY KIND DO NOT BUY A VEHICLE FROM LAND ROVER CARY DO NOT BUY A VEHICLE FROM LEITH AUTOMOTIVE GROUP EVER

Had a very unpleasant dealing with this dealership trying to buy a new Defender. The price and terms kept changing and they kept manipulating what vehicle they wanted you to buy by upselling more than you could afford. David Coyle the sales manager was very unprofessional and I wasn’t given the type of customer service you would expect from a high end dealer. Fortunately I got what I wanted elsewhere, but the negative reviews are definitely true.

I had the pleasure of working with Ray Turner, he was nothing short of fantastic! I was a few hours away from the dealership and he made the entire buying process hands down one of the best experiences I have ever had. A special shout out to Jonathan in finance and the title clerk, I received my plates and tags within a month, that's exceptional for an out of state sale! Many thanks to the entire Land Rover Cary team, I truly appreciate the great service I received!

I was in the area on vacation and my fluid low light came on. I drove to this dealership and was met by Dan and Craig. Dan moved my car up to where he topped off the fluid canister under the hood. He was so polite and accommodating. Craig looked my interest in a Range Rover Evoque. I will wait on him to work his magic so that a deal can be made. Thanks everyone at this Cary dealership. I see why you have high ratings. Keep up the good work.

Easy to buy with no haggle pricing. They were able to work out a deal within the payment I was willing to pay.

Jex and the service team were very friendly and professional! They kept me informed daily and took the time to explain every step. Thank you!

Very professional and courteous and the schedule was great and on time great video of my car being serviced!!!

Amazing service with extremely professional staff! I recommend JLR Cary to everyone who’s looking to purchase.

Very good service. I really like the video from the service department explaining/ showing what work was taking place.

Henry was great to work with, and he made the process very easy. Overall the experience was good.