MB Motors - Bellingham

Zach, we are sorry to hear you have had such experience with our team as it is out of the norm of our process for such to happen. to be very clear and clarify what exactly happen to the public as we do have record of our conversation. the fees on the deal are already advertised online to begin with and our sales team always make sure to go over the deal with our clients for transparency. As for the delivery, we do work with transporting agency where we do not have control of the time of being delivered and usually will need 3-4 day to assign a truck were you wanted the car to be delivered much sooner which is usually not possible as your plans has changed during the process of sale. As for the shipping refund, there is internal process to that for the account team to issue the refund which it was done and we have refunded the total amount to you. we do hope you are enjoying the car and wish you all the best. if you ever have any questions we are always here to assist in anyway we can. thanks The Team at MB Motors.

Thank you for taking the time to share your feedback about your recent test drive experience at our dealership. We sincerely apologize for the issues you encountered with the vehicle, particularly the leak in the back and the perceived problem with the rear differential. Addressing your concerns: * Vehicle leaks: We understand your frustration with the leak you discovered during the test drive. We assure you that all our vehicles undergo a thorough inspection process before being put on the lot, and any identified leaks are addressed prior to listing. We are deeply sorry that this leak popped up as recent issue after being inspected and it was not an issue prior to listing it for sale. * Rear differential: We also apologize that you felt a problem with the rear differential while test driving. While we cannot verify your perception without a proper inspection, we should have immediately addressed your concerns by scheduling a test drive with our mechanic or offering other diagnostic options. Failing to follow up was unacceptable, and we regret that you never received a response. Moving forward: We hope this clarify things for all the points you have mentioned. The Team at MB Motors

Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with our service, honesty, and car delivery. We strive to make the car-buying process enjoyable and seamless, and your feedback means the world to us. Enjoy your beautiful new car! the Team at MB Motors.

We are incredibly sorry to hear about your experience with the Ford F-150 you purchased from our dealership. Addressing your concerns: * Engine issue: We understand the frustration of the engine code and the potentially expensive repair quote. We assure you that the integrity and quality of our vehicles are paramount. However there is no way for us to know nor guarantee the vehicles as anything may occur on them either mechanical or electrical. Therefore having an extended warranty is always recommended and presented to our clients to protect them from any major issues like this. the Manufacture does not guarantee the vehicles after certain term and mileage. we can not either. * Customer service: While we appreciate your acknowledgement of our customer service, we understand that the pushy approach may have added to your stress in this situation. We strive to create a comfortable buying experience without undue pressure, and we will take your feedback seriously to improve our service processes. * Financial burden: We truly empathize with the financial burden you are facing due to the vehicle's issues. Our sales team is trained to always present an extended warranty as a protection plan for any major situations like this to which it was rejected by you. Moving forward: we hope this clarify things on all the points you have mentioned. Thanks the team at MB Motors.

Thank you so much for your kind words! We're delighted to hear that Wayne and Emil made your car-buying experience smooth and informative. We strive to provide excellent customer service, and your feedback means the world to us. Happy driving! Thanks The Team at MB Motors

Thank you for sharing your experience with us, and we apologize for the inconveniences you've faced. We take your feedback seriously and are committed to addressing your concerns. It's disappointing to hear that your interaction with Wayne Dazey and your overall experience fell short of your expectations. We deeply regret any misunderstanding regarding the add-ons that were included with your purchase. Our intention is always to provide transparency and clarity to our customers. We apologize if this was not effectively communicated to you. Regarding the issues you've encountered with the vehicle, we understand your frustration. It's important to us that our vehicles are in optimal condition when they are sold. The challenge you have faced is electrical issue and this failure can happens at any point. As per our record that part was confirmed it was working however, we do not check for it again upon getting picked up by the transporter, as no warning showing on the dash to be flagged. Our sales team always recommend our clients to add extended warranty 3 times in the sales process to which you have declined. Additionally, the delay in sending your title is unacceptable, and we apologize for any inconvenience this has caused you. We are actively investigating this matter to ensure that your title is processed and sent to you as quickly as possible. We value your feedback as it helps us identify areas for improvement. Once again, we apologize for the troubles you've encountered and appreciate your patience as we work to rectify the challenges. The Team at MB Motors.

Wayne specifically said the trunk is not part of your inspection. Can you please share the documentation on this showing that it was working? In addition can you show where the additional 110 miles came from after filing the odometer reading paper work? Wayne said that this was due to service 40 miles away. I would like to know which business did this service and what was done. He had then backtracked and said all add ons are done before they get on the lot. I still haven't received the title and paid for the car on 7/28. No one reached out to me to give me an update on this, I had to leave several voicemails and call repeatedly. No one has contacted me on the trunk issue either, which I do not believe was functioning and happened to break during transport. If this is the case, we should be able to file a claim for damages occurred during transport. Wayne also said I could not buy the car without purchasing add ons. He said this is part of the business model and there was no choice in this. He said the add ons were put on before the car was on the lot so I had to pay for them. Is this not the case then based on your wording here? If so at minimum the Xzilon add on was not applied to the windshield because the 2017 sticker had been stuck on there for quite some time and was hard to get off. I would assume they would have removed the large 2017 sticker in order to full cover the windshield. The main issue with your business is there was plenty of communication when I wanted to buy, then after you had my money no one wanted to take my calls. In ten days it will be a month since I paid and am unable to drive the car I paid for still.

Thank you for taking the time to share your feedback and highlighting the concerns you have about the Mercedes C450 you were interested in. We understand your frustration with the lack of response and the mileage discrepancy you raised. Addressing your specific points: * Mileage discrepancy: We sincerely apologize for the lack of clarity and communication regarding the mileage discrepancy. We recognize the importance of transparency and should have proactively addressed this issue with you. The mileage reported by CarFax has been reviewed and flagged appropriately. The Discrepancy came from user data entry error to which it was reported wrong to carfax; therefore carfax flagged it to have mileage discrepancy. this was already reported to them to rectify this error. * Vehicle usage: We understand your concerns about the potential for additional miles being put on the vehicle before purchase. While we do utilize dealer plates for test drives and internal assessments, we have established internal procedures to minimize personal usage and prioritize customer needs. Mileages can be added on the car as it get test driven by the clients and from initial transportation. * Condition and maintenance: You're correct that the condition of a car depends on various factors, including previous owner maintenance and overall mileage. We strive to thoroughly evaluate every vehicle before offering it for sale and provide detailed descriptions and photos to accurately represent its condition. However, we understand that sometimes unforeseen issues may arise, and we encourage customers to have the vehicle inspected by a qualified mechanic before purchase. * Customer service: We apologize for the delay in responding to your inquiries. We are committed to providing prompt and responsive communication and working to improve our customer service processes. * CarFax: We agree that CarFax is not a foolproof resource, but it serves as a valuable tool for identifying potential issues and providing historical information. We encourage customers to use it as a guide alongside other research and inspections. * Moving forward: We want to assure you that we value your feedback and take your concerns seriously. We hope this clarify the points you have raised. thanks the Team at MB Motors

We are incredibly sorry to hear about the extensive issues you've encountered with your recent car purchase and subsequent shipment from our dealership. Your experience falls far short of the standards we strive for and the genuine care we aim to provide all our customers. Addressing your concerns: * Condition of the vehicle: We deeply apologize for the discrepancies between the FaceTime walkaround and the actual condition of the car. Any misrepresentation is unacceptable, and we understand your frustration with scratches, the missing spare tire, and the inoperable AC. However. your BMW X6 by standard they do not come with spare tires as they are running Flat from factory, similar to all BMW models. * Mechanical issues: prior to selling the car the inspection report does not show any issues with the AC and the brake fluid at all. the car was shipped to you by your own shipper, we accommodated the release only. During the transportation all the way to IL state we are no longer responsible of the car. the responsibility become between yourself and the transporter, anything could happen depending on the transporter location and moving the car. Moving forward: Hope this helps clarify the challenges you have mentioned and you are enjoying your car so far. thanks The Team at MB Motors.

Thank you for taking the time to share your feedback about your experience with our dealership. We appreciate your compliments regarding our great selection of beautiful cars. However, we are sorry to hear that the vehicle you were interested in was not in the condition you expected for a dealer sale. Maintaining the quality of our inventory is of utmost importance to us, and we apologize for any inconvenience or disappointment this may have caused you. We strive to provide our customers with reliable and well-maintained vehicles, and we regret that we fell short of your expectations in this instance. We value your input and would appreciate the opportunity to address your concerns directly. If you could kindly provide us with more details about the specific vehicle you were interested in, we would be grateful. Our team will thoroughly investigate the matter and take the necessary steps to ensure such situations are avoided in the future. We are committed to delivering excellent service and want to make things right for you. Please feel free to reach out to our customer service department at your convenience, and we will be more than happy to assist you further. Once again, thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out at sales@mbmotorsllc.com. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around."