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DELLA Subaru

(215 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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See all 7 vehicles from this dealership.

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Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELLA Subaru from DealerRater.

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Over the past several weeks have had my car serviced at Della Subaru in Plattsburgh as well as have purchased a new car. I've avoided Della in the past many , after having negative experiences. However, this time around both the service and sales person were excellent! The service department did not charge me for service after an unexpected long 4 hour wait. Subsequently did not charge me for a safety inspection that I'd requested after my car was hit and run. When I decided to purchase a new vehicle, the salesperson, Aleshia Bailey was not your ordinary fast talker high pressured salesperson that one encounters in a car dealership.

Over the past several weeks have had my car serviced at Della Subaru in Plattsburgh as well as have purchased a new car. I've avoided Della in the past many , after having negative experiences. However, this time around both the service and sales person were excellent! The service department did not charge me for service after an unexpected long 4 hour wait. Subsequently did not charge me for a safety inspection that I'd requested after my car was hit and run. When I decided to purchase a new vehicle, the salesperson, Aleshia Bailey was not your ordinary fast talker high pressured salesperson that one encounters in a car dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We stopped in to just look at offers but wound up purchasing a 26 Ascent! Sales person Alesha Bailey was professional sincere and interested in our needs as well as excellent in setting up our new Subaru. The financing office staff was marvelous as well. Extremely satisfied and first vehicle we have purchased in NY over the last 30 years. Della made it painless and affordable. Consider Della in any future vehicle purchase as will I.

We stopped in to just look at offers but wound up purchasing a 26 Ascent! Sales person Alesha Bailey was professional sincere and interested in our needs as well as excellent in setting up our new Subaru. The financing office staff was marvelous as well. Extremely satisfied and first vehicle we have purchased in NY over the last 30 years. Della made it painless and affordable. Consider Della in any future vehicle purchase as will I.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Awesome staff in every department. This was my third subaru purchased from this dealership. First in 2009. Will definitely continue to return for any and all issues that may apply.

Awesome staff in every department. This was my third subaru purchased from this dealership. First in 2009. Will definitely continue to return for any and all issues that may apply.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The staff is friendly and knowledgeable. I received a tour of the facility, test drove the vehicle, told them what I wanted my payment to be and they worked it all out. I received call backs and a 2 week follow up visit. They are wonderful to work with

The staff is friendly and knowledgeable. I received a tour of the facility, test drove the vehicle, told them what I wanted my payment to be and they worked it all out. I received call backs and a 2 week follow up visit. They are wonderful to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Professional, courteous staff. Kept me informed of problem, evaluation, and progress. Excellent service overall. Highly recommended.

Professional, courteous staff. Kept me informed of problem, evaluation, and progress. Excellent service overall. Highly recommended.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Charles, for sharing your experience and for your kind words about Elijah! We’re thrilled to hear he provided you with the attentive, informative, and genuine service that made your Outback purchase such a positive one. At DELLA Subaru of Plattsburgh, we strive to make every step of the process fair, transparent, and comfortable—and it’s great to know Elijah delivered on that promise. We truly appreciate your recommendation and look forward to being here for you throughout your Subaru ownership. Wishing you many safe and enjoyable adventures in your new Outback! Best regards, Mitch Danussi General Sales Manager DELLA Subaru of Plattsburgh

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We have leased our last three vehicles at this dealership. Very good service and treated fairly.

We have leased our last three vehicles at this dealership. Very good service and treated fairly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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This is our 3rd car purchased from Della and it has been a rewarding experience. Alesha is a top-notch salesperson and will continue to deal with her.

This is our 3rd car purchased from Della and it has been a rewarding experience. Alesha is a top-notch salesperson and will continue to deal with her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Gabby & Justin made this sale so easy. They are a great asset to your company!!

Gabby & Justin made this sale so easy. They are a great asset to your company!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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