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DELLA Subaru

(83 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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Reviews

(83 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELLA Subaru from DealerRater.

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Over the past several weeks have had my car serviced at Della Subaru in Plattsburgh as well as have purchased a new car. I've avoided Della in the past many , after having negative experiences. However, this time around both the service and sales person were excellent! The service department did not charge me for service after an unexpected long 4 hour wait. Subsequently did not charge me for a safety inspection that I'd requested after my car was hit and run. When I decided to purchase a new vehicle, the salesperson, Aleshia Bailey was not your ordinary fast talker high pressured salesperson that one encounters in a car dealership.

Over the past several weeks have had my car serviced at Della Subaru in Plattsburgh as well as have purchased a new car. I've avoided Della in the past many , after having negative experiences. However, this time around both the service and sales person were excellent! The service department did not charge me for service after an unexpected long 4 hour wait. Subsequently did not charge me for a safety inspection that I'd requested after my car was hit and run. When I decided to purchase a new vehicle, the salesperson, Aleshia Bailey was not your ordinary fast talker high pressured salesperson that one encounters in a car dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

I recently had the pleasure of working with Elijah Fitzgerald and Della Subaru of Plattsburgh on our recent Outback purchase. Our first encounter with Elijah left us feeling that if we buy a Subaru, Elijah would be someone we could work through the process with. We were right! We found him to be informative, responsive, and took a genuine approach to customer service. If you are looking for a low pressure, but attentive, and fair priced Subaru purchase, we would suggest you ask for Elijah!! Tell him Charlie sent you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Charles, for sharing your experience and for your kind words about Elijah! We’re thrilled to hear he provided you with the attentive, informative, and genuine service that made your Outback purchase such a positive one. At DELLA Subaru of Plattsburgh, we strive to make every step of the process fair, transparent, and comfortable—and it’s great to know Elijah delivered on that promise. We truly appreciate your recommendation and look forward to being here for you throughout your Subaru ownership. Wishing you many safe and enjoyable adventures in your new Outback! Best regards, Mitch Danussi General Sales Manager DELLA Subaru of Plattsburgh

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I recently purchased a 2024 Subaru Crosstrek Premium from Della Subaru, and I couldn't be happier with my experience! From the moment I walked in, the staff was welcoming and attentive. The dealership had a great selection of vehicles, and I appreciated the clean and organized layout. I had the pleasure of working with Andrew, who was incredibly knowledgeable and patient throughout the entire process. He took the time to understand my needs and preferences, guiding me through the features of the Crosstrek Premium. Andrew was never pushy and made sure I felt comfortable with my decision. He answered all my questions and provided valuable insights into the vehicle's performance and safety features. Overall, my experience at Della Subaru was excellent, and I would highly recommend both the dealership and Andrew to anyone looking to purchase a Subaru. The Crosstrek Premium is a fantastic vehicle, and I’m thrilled to have it as my new ride!

I recently purchased a 2024 Subaru Crosstrek Premium from Della Subaru, and I couldn't be happier with my experience! From the moment I walked in, the staff was welcoming and attentive. The dealership had a great selection of vehicles, and I appreciated the clean and organized layout. I had the pleasure of working with Andrew, who was incredibly knowledgeable and patient throughout the entire process. He took the time to understand my needs and preferences, guiding me through the features of the Crosstrek Premium. Andrew was never pushy and made sure I felt comfortable with my decision. He answered all my questions and provided valuable insights into the vehicle's performance and safety features. Overall, my experience at Della Subaru was excellent, and I would highly recommend both the dealership and Andrew to anyone looking to purchase a Subaru. The Crosstrek Premium is a fantastic vehicle, and I’m thrilled to have it as my new ride!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sam, we are so pleased you enjoyed your visit to Della Subaru of Plattsburgh! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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This is the 4th vehicle I have purchased from Jennifer and Alesha at Della Subaru! The experience just gets more exceptional each time! They are so knowledgeable, friendly and make the car buying experience enjoyable and fun. In a few years, I know where I will be going for my new vehicle! Thanks Jennifer and Alesha! Your the best!

This is the 4th vehicle I have purchased from Jennifer and Alesha at Della Subaru! The experience just gets more exceptional each time! They are so knowledgeable, friendly and make the car buying experience enjoyable and fun. In a few years, I know where I will be going for my new vehicle! Thanks Jennifer and Alesha! Your the best!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ernie, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

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Alesha Bailey at DELLA Subaru never fails to provided a good experience, a positive attitude, and is always a great help!! Through her, I purchased my first car at DELLA Subaru!

Alesha Bailey at DELLA Subaru never fails to provided a good experience, a positive attitude, and is always a great help!! Through her, I purchased my first car at DELLA Subaru!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Della Subaru of Plattsburgh. Please let us know if there is anything else we can do for you; we are more than happy to help!

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I just purchased a new Subaru Wilderness from Della Subaru. Jennifer and Andrew were amazing! They were able to get me the car I wanted at a price that I could afford. If you are looking for a new or used Subaru I highly recommend visiting Della and meeting with Andrew and Jennifer.

I just purchased a new Subaru Wilderness from Della Subaru. Jennifer and Andrew were amazing! They were able to get me the car I wanted at a price that I could afford. If you are looking for a new or used Subaru I highly recommend visiting Della and meeting with Andrew and Jennifer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rebecca, thank you so much for your amazing review and for mentioning Jen and Andrew we would greatly appreciate your repeat business and over the years. We are honored to have a customer like you!!!!

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Quite easy JOEY was relaxed and patient.... explaining all its new features New (used) car finely detailed and ready for me.

Quite easy JOEY was relaxed and patient.... explaining all its new features New (used) car finely detailed and ready for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shirley, we really appreciate your positive review. Thanks for mentioning Joey. Congratulations on your new car! Jennifer, GSM

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Brandi and Mary helped us with our recent purchase. It was a pleasant and efficient experience. Thank you. The follow up calls are appreciated.

Brandi and Mary helped us with our recent purchase. It was a pleasant and efficient experience. Thank you. The follow up calls are appreciated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Suzanne Young, thank you for taking the time to leave a review for us and mentioning Brandi and Mary. We're happy we could meet your expectations! We look forward to your next visit! Take care!

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Andrew and Mary helped the wife and I purchase a new 2025. These people are awesome. These people are #1. And a great asset to Della Subaru. Oh and let's not forget Casey. And all the staff and mechanics are all top notch. Thank you all at Della Subaru.

Andrew and Mary helped the wife and I purchase a new 2025. These people are awesome. These people are #1. And a great asset to Della Subaru. Oh and let's not forget Casey. And all the staff and mechanics are all top notch. Thank you all at Della Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

William & Paula Roberts, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Della Subaru of Plattsburgh!

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My husband and I had the pleasure of working with Joey Jamison at Della Subaru and from start to finish it was seamless. The experience will definitely have me coming back and referring friends and family as well. Thank you!!

My husband and I had the pleasure of working with Joey Jamison at Della Subaru and from start to finish it was seamless. The experience will definitely have me coming back and referring friends and family as well. Thank you!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

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