Dunning Ford

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
10 lifetime reviews.

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  • 5.0 out of 5
    May 13, 2021

    Dunning Ford was excellent to work with. They wanted my business and wasted no time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

  • 4.0 out of 5
    May 1, 2021

    Came in trying to buy a Chevy traverse fully loaded. Came out with a Jeep Cherokee fully loaded and a year younger with less miles.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 16, 2021

    My over all experience has been amazing! Tim the sales guy was awesome at finding me exactly what I wanted! Everyone was super knowledgeable and friendly!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2021

    I've been shopping around for a Ecosport for about 2 weeks. Dealing with salesman trying to push sales on you. When I tried Dunning Ford, TJ White listened... to what I wanted and brought and showed me different options of what I wanted. TJ and the staff made sure I found the vehicle I've been looking for. All the salesman, financing, and shop technicians were very nice and professional. I will definitely recommend Dunning Ford. Thank you TJ White and staff....I love my 2018 SUV!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Melissa, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear th...at your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    February 27, 2021

    They offer a great buying experience. No pressure from the salesman to close a deal. They make sure you get a great vehicle at a price you can afford

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 30, 2020

    Price was good and the truck is almost like a new vehicle even though it was used. Needed to replace my 18 year old chevy truck which served me well.... This truck fit the bill for replacement. Searched for a couple months but finally the searching is over. Very happy customer. Thank you Dunning Ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dennis, we're pleased to hear everything was completed to your satisfaction. Our team strives to deliver an excellent experience, and are glad you fou...nd this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

  • 4.0 out of 5
    October 8, 2020

    First vehicle that I ever purchased in-the-blind, mostly met expectations. Not happy with the wheel alignment that was performed at the dealership, steering... wheel is about 30 degrees off center when it should be straight, Also, has excessive paint chips all over the vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 30, 2018

    Many years ago, I gave Cambridge Classic Ford the chance to win me over as a customer when pricing out the purchase of a new Ford Dually. They came in... thousands of dollars higher than the competition. When I found Coughlin Ford, I found the dealership I wanted to use. A couple times, I tried to use the Classic Ford for maintenance of my vehicles and was always disappointed with their service, their lack of customer care and the time it took to get my vehicles back. This year, I purchased a new 2018 Ford F-150 from Coughlin Auto. I have used Coughlin for the last 20 years and have always been happy with the service and the dealership. I recently took a trip to New York with my truck and while I was away, I had heard this terrible noise coming from the front wheel. I did my research and looked the truck over and found it was the Integrated Wheel Engagement (IWE). It’s a grinding metal that can only be found by taking off the hub. I then decided to call the new Dunning Ford dealership and give them a try on this warranty work. I spoke with the Service Department and set up the appointment. I told them that the problem is worse when the temperature is at or near freezing. The service department stated that in order to fix the problem, he had to hear it. I told them to leave the truck outside overnight then take it for a test drive in the morning and they would certainly hear the problem then. I told them they had one chance to win me over as a new customer. Well, knowing that many of the Classic Ford people went to Dunning, I had mistrusted the integrity of the employees. I decided to go and check to see if my truck was left out overnight as I advised since it was below 32 degrees that night. As expected, my truck was in the garage overnight. When I spoke to the Service Department the next day, they stated they could not find the problem (Big surprise) and would not investigate until they could hear it. I then asked if the truck had been left out overnight as I asked, and after a long pause, the manager stated Yes it had. So not only did he lie to me, he also did Not fix the problem. My wife and I have purchased dozens of new vehicles from Coughlin Ford in the last 20 years. I gave Dunning their shot at winning my business and the Failed in a big way.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Dunning Ford. We would like the chance to talk to you further so please do call us at (740) 439-7767 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    August 28, 2018

    I was told by a Dunning Motor employee they would be honoring Classic Ford's contracts for life-time free oil changes when they bought Classic Ford. I... just called for my first oil change with Dunning. They do not do oil changes in Cambridge. Must go to Byesville and wait in line. I was also told they will not honor life-time free oil changes. They just lost a very loyal Ford customer. I've been buying only Fords for my last 4 vehicles.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Dunning Ford. We ...can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (740) 439-7767 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    July 20, 2018

    Service team was very professional, polite, and helpful when I brought our F350 Super Duty in for brakes. Besides replacing the rear brakes, the technician... found a caliper needed to be replaced on a front wheel. I really appreciated his taking action to make our truck safe. I would recommend to my friends to have their Ford vehicles repaired at your dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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