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Many years ago, I gave Cambridge Classic Ford the chance to win me over as a customer when pricing out the purchase of a new Ford Dually. They came in... thousands of dollars higher than the competition. When I found Coughlin Ford, I found the dealership I wanted to use. A couple times, I tried to use the Classic Ford for maintenance of my vehicles and was always disappointed with their service, their lack of customer care and the time it took to get my vehicles back. This year, I purchased a new 2018 Ford F-150 from Coughlin Auto. I have used Coughlin for the last 20 years and have always been happy with the service and the dealership. I recently took a trip to New York with my truck and while I was away, I had heard this terrible noise coming from the front wheel. I did my research and looked the truck over and found it was the Integrated Wheel Engagement (IWE). It’s a grinding metal that can only be found by taking off the hub. I then decided to call the new Dunning Ford dealership and give them a try on this warranty work. I spoke with the Service Department and set up the appointment. I told them that the problem is worse when the temperature is at or near freezing. The service department stated that in order to fix the problem, he had to hear it. I told them to leave the truck outside overnight then take it for a test drive in the morning and they would certainly hear the problem then. I told them they had one chance to win me over as a new customer. Well, knowing that many of the Classic Ford people went to Dunning, I had mistrusted the integrity of the employees. I decided to go and check to see if my truck was left out overnight as I advised since it was below 32 degrees that night. As expected, my truck was in the garage overnight. When I spoke to the Service Department the next day, they stated they could not find the problem (Big surprise) and would not investigate until they could hear it. I then asked if the truck had been left out overnight as I asked, and after a long pause, the manager stated Yes it had. So not only did he lie to me, he also did Not fix the problem. My wife and I have purchased dozens of new vehicles from Coughlin Ford in the last 20 years. I gave Dunning their shot at winning my business and the Failed in a big way.
Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ...stellar experience here at Dunning Ford. We would like the chance to talk to you further so please do call us at (740) 439-7767 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
I was told by a Dunning Motor employee they would be honoring Classic Ford's contracts for life-time free oil changes when they bought Classic Ford. I... just called for my first oil change with Dunning. They do not do oil changes in Cambridge. Must go to Byesville and wait in line. I was also told they will not honor life-time free oil changes. They just lost a very loyal Ford customer. I've been buying only Fords for my last 4 vehicles.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Dunning Ford. We ...can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (740) 439-7767 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Service team was very professional, polite, and helpful when I brought our F350 Super Duty in for brakes. Besides replacing the rear brakes, the technician... found a caliper needed to be replaced on a front wheel. I really appreciated his taking action to make our truck safe. I would recommend to my friends to have their Ford vehicles repaired at your dealership.