Autoplex

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    June 26, 2019

    John, the sales rep I had the pleasure to work with, is knowledgeable and fair and did not high pressure for a sale. Will definitely try to do business... with Autoplex in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 18, 2019

    Sale person Jon,excellent on finding a loan for the truck. What ever it took Jon did it for you and that’s customer service so if you need help finding... your next Vehicle or need Finance contact Jon Jon will do everything in his power to get that next vehicle you need and fast. Great job. Thanks again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you we have a great finance department, Thank you for the application. Let me know when you are ready for a new car.

  • 1.0 out of 5
    December 26, 2018

    Had H2 since Oct and still cant get License plates for it made 3 payments they messed up my paperwork will not make it right

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Very sorry about the clerical error. Since we have not received payment from you for the Taxes and Registration we have not been able to submit the a...pplication for your plates and title. Upon receiving the money due from you the application would be submitted. Again it was a clerical error and we tried to correct as soon as we were informed of our mistake, but without payment we can not process the forms. The state of Illinois will reject the form if submitted with out payment. We did offer to pay for your plates and title but still need you to pay for the taxes. Again this was a clerical error and was not intentional to cause you any troubles.

  • 1.0 out of 5
    December 12, 2018

    Do not trust these people. They tried selling me a car that was burning oil and a car that I was told by salesman had 2 owners. After I ran car fax I... found out the odometer had been reported rolled back and the vehicle had 60k more miles than advertised. After turning down the car i was almost what i would call harrased with almost a dozen phone calls trying to sell me different cars while I was trying to work.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for considering our company, a tex message was sent to our customer DEC 5 at 7:10 Pm about the discrepancy on the Car Fax. As soon as we ...ran the car fax the customer was notified and offered a different auto options. We do hope that this customer finds a car that he likes and do apologize for any and all misunderstandings. We are a small company and feed back is important to us since our family's depend on this business.

  • 1.0 out of 5
    December 10, 2018

    Purchased an 07 accord. First off the car had an issue with not recognizing the key which resulted in car sometiems not starting then with in less than... 200 miles of owning it the motor blew out and needed a completly new engine. To their credit they gave me a car to use during the fixing process. Got the car back last week and today battery icon pops up and then radio dies and gas Gage goes crazy. I take it back in and they say you need to replace the alternator. So now a car that I've driven less than 500 miles has had been in the shop three times. I'm to the point were if anything happens to this car in the next couple weeks of owning it I'm gonna stand out in front of their shop with a huge cardboard sign saying scammers.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Day Caleb i am glad that we were able to help you fix your car with a little out of pocket from you part. We always provide a loner car when prob...lems like these arise. Out of the 50 cars sold this month yours was the only warranty we had to do. We do apologize for any and all inconvenience you might have had. Warranties are greet and i'm glad your car had a warranty on it. Unfortunate that the alternator went out but in the winter its common this can happen at any time. WE do feed many families with our business so we do take this very seriously. If there is anything else we can do please let us know.

  • 5.0 out of 5
    August 30, 2018

    I was shopping for a truck and they were very responsive and provided extra photos when asked. Ultimately ended up going with a different model truck from... another dealer but that wasn't any fault of Auto Plex :) Don't hesitate to deal with them!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for talking your time to shop with us, we thank you for looking. WE are glad you found a truck!!!

  • 2.0 out of 5
    August 27, 2018

    --- The good --- Bennie is a cool guy, pretty friendly They held a car for me for an extra week, I only put down a $20 deposit --- The bad --- Bank sent... a check and they actually lost it for a little while. Had to spend time calling back and forth to figure out who messed up. --- The real bad --- The car they sold me was burning up my oil, realized it two weeks after purchase. After a couple of months, I found out I had an engine valve issue (at least a $1800 fix). I have no proof that they sold it like this, but this is a very rare problem to happen in TWO MONTHS of owning it. I would be cautious. No idea what to think about this place, as this engine valve issue could have just been very, very bad luck. But like I said, at the very least I was sold a car that was burning oil.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alex Please give us a call we have mechanics and would not mind helping you resolve your issues, Please get in contact with Maurice at our location. ...Please call us

  • 5.0 out of 5
    August 12, 2018

    I recently bought a 2010 Ford Escape from Autoplex. It's in great condition and the price was awesome. The tires are new, and the employees at the oil... change place oohed and ahhed over the condition of the motor and struts. I'm loving my new truck, and I'd definitely recommend Autoplex!

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for shopping with us and we are glad that you love your car. let us know if you need anything

  • 5.0 out of 5
    August 4, 2018

    El servicio fue excelente. Ben pudo ayudarme aun teniendo un creditooo bien malo con dos repo. Recomiendo enormemente que aprovechen este buen buen dealer... son los mejores siempre aprovechen!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gracias Amigo Lo que ocupe usted aqui estamos lo que ocupe aqui estamos amigo

  • 5.0 out of 5
    August 1, 2018

    We came to this dealer to get a car for are daughter and Benny it's just absolutely great, he was patient and he answered all are questions... great costumer... service and very nice person.. very pleasant to talk to...Thanks Benny!!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for all your Good Feedback we always want to work hard for our customers thank you agine

View More Reviews