McGrath Acura of Libertyville

My wife and I bought our first Acura on 6/26/20. The entire experience could not have gone better. Juan and Sean were great to deal with and genuinely... wanted us to be happy at the end. We never felt pressured and this was by far our best car buying experience we’ve ever had. Thanks for everything!

Bought a car from McGrath Acura in Libertyville from a sales guy by the name of Sean Brady. The car was missing a part that Sean was promising to provide... me after the sale and told me that the part was bought and shipped to my house. We bought the car on February 22, I called him on March 4 and he asked for a pic of the car and that part needed and he said again that he bought the part and shipped to my house. It’s April 27 and never got the part yet. Customer service from Sean is 1/10 and the only thing that was important too him was the sale and nothing else. Now when we call him he ignore the call even thought Sean is the manager of the dealership. we can the dealership and the secretary telling us that Sean will call back but he never does. DONT BUY FROM SEAN BRADY

I recently was in the market for a used car. I stopped by McGrath Acura of Libertyville on a flier. Next thing you know, I was out the door with my new... Chevy pickup. I love it, all made possible by Julie Jones. She worked with me and a challenging credit score. They got done, and I'm a happy man.

I bought a used Lexus at this dealer that was in immaculate condition inside and out. Luigi, my salesman, was very personable and helped me out a lot with... the car’s features. It was a no pressure purchase. I feel like I got a great deal on the car, and I love it! Alicia set up a VIP appointment by for me by having the car ready to test drive when I arrived. DJay, the sales manager, was also very nice to work with to close the deal, and they were able to beat my pre-approved interest rate to save me some money. I realized two days after the sale that the wheel lock key was missing from the car. Luigi got on it right away that night, and followed up the next day by talking with the service manager. Luigi texted me to bring the car in, was waiting in the service garage when I arrived, and a few minutes later, I had the wheel lock key, which a mechanic had not returned to the car when they were prepping it for sale. It happens. I really appreciate when the service you receive is just as good after the sale as it was during the sale. This dealership clearly cares about its customers. I also got two free oil changes, a free tire rotation, a year of wheel and tire protection, and lifetime free car washes, which I plan to take advantage of since I only work 5 minutes away. I highly recommend this dealership and Luigi for your next car purchase. I also have had my previous Acura serviced there a couple times, and they always do good work.

This seems like a good dealer. I did not interact much with the employees. I just looked around at the cars. They have a nice selection. I am still... confused as to why, unlike all other purchases, car dealers charge you sales tax based on where you live instead of the location of the dealership.

I recently purchased a used vehicle from McGrath Acura in Libertyville for my daughter. I had spoken with Trey Rogers the Sales Manager over the phone... a couple of times and we agreed on a price. When I got there he handed me over to Product Specialist Juan Flores. Everything that was agreed upon on the phone was good to go and the process was smooth and easy thanks to both of them. Later that day after we left the vehicle started making an odd noise, LOUDLY… I called Juan up and he asked me to bring it in so they could look at it. Keep in mind this is an older vehicle with NO warranty whatsoever. I brought it in and both he and Trey handed me off to the Service Manager Juan Ortiz. Let me say, THEY TOOK CARE OF ME!! Mr. Ortiz fixed the issue immediately (since it was a recent purchase he moved me to the front of the line for service as well) and cleaned the car AGAIN! Even though they could have charged me for the repairs as there was no warranty, they DIDN’T!! They stated that McGrath takes care of their customers and I agree, they DO! Zero charge, zero hassle, zero issues, these 3 gentlemen know how to take care of a customer and they excel at it. I highly recommend McGrath Acura for your vehicle needs!!

Gave me the lowest price and the highest trade in valued compared to other McGrath dealer (Morton Grove).

Enjoyed renting my new car. Juan was very helpful and knowledgeable. He knew all the details of different trims and helped me choose my dream car. Entire... process went very smooth!

Thanks to Juan Flores I had a great experience looking for the right car. I was very satisfied with his service. I highly recommended everyone to ask for... juan when choosing the right vehicle. Thank you once again.

We worked with Savanah G. in sales for our new MDX. Everything was wonderful; by far one of the most educated sales consultant I have ever worked with.... She can answer any and all of your questions for the new Acuras. Highly recommend to anyone in the market for a vehicle!