McGrath Acura of Libertyville

Gabe helped us narrow down all of our decisions and all things considered we did not end up buying any car due to personal circumstances, however, he was very attentive to all of our needs answered any questions we had at the time and if we can ever come to the situation where we can purchase a car from Acura it will definitely be through him!

Working with Trent Hosin was an unmitigated disaster. His sales tactics were not only superficial but excruciatingly contrived, turning what should have been an exciting experience into a saga of nightmarish exchanges. From the outset, Trent relied on manipulative strategies that felt more like a bad performance than genuine customer service. One glaring example was the unnecessary delays he engineered between stages of the negotiation, a transparent ploy to manufacture pressure. He tried to cultivate a false sense of camaraderie, peppering the interaction with forced jokes and overly personal anecdotes about his family that felt painfully insincere. For example, he faked tears while sharing a personal story about his child and casually mentioned his wife’s recent pregnancy. At one point, he even resorted to laughably theatrical behavior, storming out of his boss’s office and flailing his arms like a petulant child, exclaiming “Come on!” while shaking his head, as if to convince us he was valiantly advocating for our deal. When Trent’s theatrics failed, his demeanor turned rude, with passive-aggressive remarks that were awkward and uncomfortable. He made snide remarks when I asked legitimate questions about documentation, such as a form requiring acknowledgment of the lending company’s ability to charge a 36% fee. He pressured us to proceed without reviewing paperwork or addressing questions about hidden fees, even contradicting himself by denying their existence before inadvertently revealing otherwise. To make matters worse, we were subjected to the classic bait-and-switch: a $1,200 repair and maintenance package initially touted as optional was declared mandatory, with Trent insisting the car wouldn’t be sold without it. While it felt borderline illegal, after four exhausting hours, we were too drained to argue. Trent’s self-proclaimed status as the company’s “top seller” was laughably incongruent with his behavior. After a grueling and unnecessarily protracted process lasting about 7 hours, he capped off the ordeal by insisting we pose for a photo with him in front of the car we had just purchased. A cringeworthy finale to an already unbearable experience. In short, Trent Hosin’s approach was a masterclass in how not to treat customers. His disingenuous tactics, lack of professionalism, and abrasive attitude transformed what should have been a celebratory occasion into a trial of patience and endurance. Proceed with caution if you find yourself dealing with him. The bottom line is that I endured this horrific process solely because I truly wanted this car.

McGrath’s team has been one of the best and pleasant car buying experiences. They worked with me and gave me more than I expected on my trade in. Great value.

Trying to get dealer to pay off the loan on the car traded in. It’s three weeks now and soon I have to make another payment on a car I don’t own anymore. Do they treat everyone like this?

My salesman Yedi was patient, knowledgeable, and gave me all the time that I needed while showing me cars. I financed my car through McGrath, and the person I worked with, Kyle, was very thorough, patient, and funny. Every other person I spoke with at the dealership was very friendly.I highly recommend McGrath Acura in Libertyville when looking for your next car.

I recently bought a car from Acura and Ryan was fantastic! He was super knowledgeable, patient, and really listened to what I wanted. No pressure at all, and he made the whole process easy and enjoyable. Definitely recommend Ryan if you're looking for a great car-buying experience!

Exceptional customer experience with Trent Hosin. He was very detailed and knowledgeable in his explaining and he made the whole process so smooth and comfortable! Soft skills like his are hard to come by these days!

Gabe was such a wonderful guy to work with. From the second I walked in the door he was very welcoming, greeted me with a smile on his face. He seemed super eager to help me out. The dealership itself was very clean and everyone there seemed happy to be there. Gabe helped me find the perfect car for me, an Integra. Will definitely be coming to the Libertyville location from now on! Thanks Gabe!

Had a wonderful experience with Trent at McGrath Acura in Libertyville. He was kind, patient, listened well, and didn't pressure us to make decisions we weren't ready to make. He was warm and welcoming when we would go to see him and we truly enjoyed our time with him. We loved the little things that he did along the way to make our experience the best it could be. We had an opportunity to meet a few other sales representatives, a sales manager and then the finance team - all were very positive experiences. We are loving our MDX - thank you so much!

Trash. Very Deceptive practices. They add a McGrath experience fee ( don't remember exactly the name of the fee but it definitely is McGrath something ) saying that it is mandatory for every sale. Sold me a vehicle that was "certified" but failed to produce the certification paperwork at the time of sale (mind you we negotiated having that included in the sale as its an extra fee to keep the certification. WHAT? it was already certified! how is that an extra fee?) and sent me a Picture of it almost 2 weeks after even though i asked for it on the day of sale and they repeatedly told me they would email it to me that very night ( took my email and all!). How can i trust that the certification is honored if all i have is a photo and no signed paperwork, which is standard Acura certified Pre Owned procedure? I'd give 0 stars if i could. Absolutely takes your money and dismisses the very thought of you after. The Vehicle i bought had a dead battery less than a week after purchase ( talk about "certified". went ahead and bought my own new battery ). when i called about it was told to leave a message and NO ONE reached out to me till I wrote an extensive Email to one of the managers 2 days later and only to send me the Certification checklist photos and tell me to drive the car in and they could test the battery and replace it if it failed the charge test. (HOW?! I couldn't start the thing! Battery is dead, remember?! and 2 days later?!) Stay away unless you're okay with complete disregard after sale.