BMW of South Austin

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
82 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2019

    Great service excellent explanation on vehicle features. Will diffentaly recommend this dealership to friends and family. Jennifer was amazing...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Victorina, we are so pleased you enjoyed your visit to BMW of South Austin! Thank you again for letting our team know how we did! We look forward to h...elping again in the future. Take care!

  • 5.0 out of 5
    October 3, 2019

    I bought a new 2019 X5 from Hendrick. I believe I got a fair price. After 10 months of no issues, I received a notice for a software upgrade that had... to be done by the dealer. There were actually 5 software upgrades, almost like an iPhone upgrade. The process took longer than expected but the service at Hendrick is terrific. I got another X5 as a loaner with no charge and picked up my car washed and in perfect condition. The service department at Hendrick separates them from other dealers. They are just amazing and super nice to deal with.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ed Blechschmidt, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Tak...e care!

  • 5.0 out of 5
    September 27, 2019

    Overall a good experience. Never pushy but persistent. It's becoming a very good dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dan Mcmahon, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you a...gain soon!

  • 5.0 out of 5
    September 24, 2019

    Very courteous, fast and to the point. Frank helped me yesterday to get my rental while my car was there. Really nice guy, he had a personality was was... east to talk with. When my SUV was ready it was boom boom and I was driving away in my car again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Andre`a Weller, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about... your recent visit. Take care!

  • 5.0 out of 5
    September 23, 2019

    Phenomenal customer service. Professional, knowledgeable, and helpful. Service and transaction was very smooth. Worth the 4 1/2 hour drive to go and purchase... our vehicle. Met all expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jessica Alvarez, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.

  • 5.0 out of 5
    September 23, 2019

    This dealership is top notch! Newly built with a beautiful interior, and the service (and service team) to match it. My next purchase will be with this... dealership as opposed to the Austin BMW competitor. I am a converted Hendrix Auto Group fan!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Glo! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    September 12, 2019

    Great service advisor! Garrett is always helpful and goes out of his way!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lynn, thank you so much for the positive review! We can't wait to see you again, have a great day.

  • 4.0 out of 5
    September 12, 2019

    First of all - no one met me at my car when I arrived to drop it off to get the oil changed. I was given a loaner but not told that my car would be kept... overnight. I don't have a problem with that but would have been nice to know. When I brought the loaner back, again no one met me in the garage. When I went inside, hardly a sole was in there to let them know why I was there. Garrett came out, brought my car to the front and then walked me out to my car. That was about the only real customer service I received.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lj, thank you for your honest feedback. We are more than happy to pass along your comments to the team here at BMW of South Austin. Thanks again for t...aking the time to leave us this information about your recent visit.

  • 5.0 out of 5
    September 11, 2019

    Wonderful group of people to work with; facilities are fantastic.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Zahid Maniya, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!

  • 2.0 out of 5
    September 9, 2019

    I visited the service department for a stuck hood latch. No loaner available at the time of drop. I explained the issue and left the grill pieces on... the driver side so they could be replaced after the repair. I was advised of the estimate and agreed to the repair. I was notified late Friday the vehicle was ready for pick-up. Upon delivery I took immediate note; the grill pieces were not re-installed . I was told they are instructed to return the vehicle like it was brought in. I don't understand this. A simple call to discuss this would have prevented my frustration in addition it didn't help to find out the hood latch which wasn't fixed. This at least explained why, the left grill was not replaced. I'm not sure exactly why the latch wasn't addressed during repair as the tech knew it was bent and required a change out. Now I have to wait until the part comes in and make another visit to get it installed, which will be another loss of my time. I understand the loaner availability but it was difficult to do without a vehicle for three days.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ernest Garcia, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd be wi...lling to provide more feedback, please reach out to us at (512) 377-6850 so we can assist you further.

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