BMW of South Austin

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
106 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2020

    Y advisor John low was great and explained the process to me with ease. He took the time to help me understand what my car needed. I did not feel pressured... at all and left feeling good.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Matt, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    September 29, 2020

    Ruben, our salesman, helped guide our purchase online and via the phone since we live over 400 miles away. He was prompt during the experience, and just... as great in person. He ensured everything was to our satisfaction and expectation before we drove. I found my new friendly and favorite BMW dealership in South Austin.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Eddie Montoya, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're alwa...ys happy to help!

  • 5.0 out of 5
    September 29, 2020

    John Amador went out of his way to get the best possible deal on my trade and into one of their amazing vehicles. My exemplary experience with John shows... the kind of talent that Hendrix BMW wants to attract and retain. This is how you make customers for life. Trust me when i said I wont be buying from anyone else but Hendrix BMW for myself and my kids.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lee Busby, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case ...during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    September 29, 2020

    Excellent service overall. Customer services, transparency, facility, everything was great!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Herbert Campelo, thank you so much for your high rating! Until the next time we meet, take care!

  • 5.0 out of 5
    September 28, 2020

    Best dealership I buy cars from. From sales to service, specific thanks to everyone from Garrett in service, through to Adrian, Paul and others in sales.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Arran Stewart, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

  • 5.0 out of 5
    September 28, 2020

    Great service every time and professional staff, clean facilities.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    T Nguyen, reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us kno...w!

  • 5.0 out of 5
    September 24, 2020

    I recently took my car (not a BMW) in for a Texas state inspection. I was treated from the first phone call to set up an appointment to the time they... finished the inspection as if I had just purchased a new BMW from them! I dealt with Rebecca to make my appointment who was extremely nice and helpful. James in service assisted me and kept me up to date during the process as if it were a major repair, and after the inspection even offered to perform a wash for my auto before I left. I accepted and they even performed a hand wash with excellent results. They were also on time for my appointment. I will not only highly recommend this dealership to others due to their excellent customer relations and efficiency, but I certainly will plan to purchase my next BMW here when I am ready for a new car. The new BMW facility is beautiful and modern and a great place to view an extensive inventory of BMWs as I waited. Rebecca and James were excellent and genuinely friendly and helpful people and employees of Hendrick Auto Group!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    P. Spencer, we are so happy to read such a great review about BMW of South Austin! Our team strives to deliver an excellent experience, and are glad y...ou found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 2.0 out of 5
    September 24, 2020

    I started going to this dealership since I moved to Austin Texas in late 2018. The dealership was great but within the Last year or so the service department... has gone down hill. Standing at the service counter as my rep is in talking to the manage that was on the phone looked at me and never told the rep to take care of me. Now my last visit I spent 2 1/2 hours at the dealership to get two new tires, and I had a appointment. There must be a new service manage that needs to be moved out of there.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Michael, we appreciate your honest feedback, as we are always looking for ways to improve. Here at BMW of South Austin, we are always looking for w...ays to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (512) 438-7502 to discuss ways we can better serve you in the future.

  • 5.0 out of 5
    September 23, 2020

    Everyone was awesome and made this a wonderful buying experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Mixon, we are very happy to have provided you with such a positive experience!

  • 2.0 out of 5
    August 23, 2020

    I am on my 3rd new BMW so obviously I love the vehicle. Quality service is dependent on location. Typically I have taken my car to the North Austin location... and the service is good although there is some attitude especially with some of the attendants. However, recently I went to the South Austin location. My service advisor was Garrett who is great and top notch. However the south location sent me a video of my car during of their initial inspection. As the technician was going under the car he mentioned the tires were a 9 in the back and the front tires were a 7 so a little more wear. I was stunned by his observation because all 4 tires had been replace at BMW north the week prior and one of the tires on the front had a slow leak and had just been replaced 2 days before by the south Austin location. Needless to say I felt as if there was an interest to make another sale thinking I guess the customer was stupid and would not be smart enough to figure out the lie or lack of experience. I left message for the service manager but he never contacted me which was not impressive. I also spoke to Garrett about the situation, Garrett checked into the video situation and apparently the technician's response was "my bad" Do you really think this is acceptable service that I should feel confident the south Austin store's goal is to take advantage of customers and sell them something they do not need? Or they lack the necessary experience. Such incompetence is not what I have come to expect or experience from BMW.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Robert, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not... a positive one. If you would be willing, we would like to have you contact our manager, Todd Gillies, at (512) 438 - 7901 to discuss ways we can better serve you in the future.

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