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Reviews
Ask for Mitchell Zopfi.
Ask for Mitchell Zopfi. Going through the process of buying a vehicle is never easy but he made buying our 2023 Murano such a great experience. This is my second Murano and love my new ride. Lisa
Ask for Mitchell Zopfi.
Ask for Mitchell Zopfi. Going through the process of buying a vehicle is never easy but he made buying our 2023 Murano such a great experience. This is my second Murano and love my new ride. Lisa
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Van Horn Nissan of Stevens Point! We're delighted to hear that Mitchell made your experience a great one and that you're loving your new 2023 Murano. Enjoy the ride, and we look forward to seeing you again in the future!
People were very friendly, our salesman.
People were very friendly, our salesman. Mitch was very honest and polite, as with all the staff, no pressure and really liked that no one rode with us on the test drive.
People were very friendly, our salesman.
People were very friendly, our salesman. Mitch was very honest and polite, as with all the staff, no pressure and really liked that no one rode with us on the test drive.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Mitch and the team at Van Horn Nissan of Stevens Point provided a friendly and pressure-free experience. Enjoy your new ride!
2nd vehicle i bought from Mitch at Van horn in Stevens
2nd vehicle i bought from Mitch at Van horn in Stevens point. Great customer service, and after the sale. Will continue to give business. After i found issues with the test drive they have an appointment made to make everything right.
2nd vehicle i bought from Mitch at Van horn in Stevens
2nd vehicle i bought from Mitch at Van horn in Stevens point. Great customer service, and after the sale. Will continue to give business. After i found issues with the test drive they have an appointment made to make everything right.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark, it's fantastic to hear that Mitch and the Van Horn Nissan of Stevens Point team have provided you with great service once again. We appreciate your continued trust in us and are committed to ensuring everything is perfect for you!
Mitchell did a great job helping us find a car that we
Mitchell did a great job helping us find a car that we love. He’s personable, and didn’t mind answering all our questions!
Mitchell did a great job helping us find a car that we
Mitchell did a great job helping us find a car that we love. He’s personable, and didn’t mind answering all our questions!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kate, we're delighted to hear that Mitchell provided such a helpful and personable experience at Van Horn Nissan of Stevens Point. Enjoy your new car!
We love coming to Van Horn because their salesperson
We love coming to Van Horn because their salesperson Mitchell makes the car buying process as painless as possible and you get free oil changes for life.
We love coming to Van Horn because their salesperson
We love coming to Van Horn because their salesperson Mitchell makes the car buying process as painless as possible and you get free oil changes for life.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that Mitchell and the team at Van Horn Nissan of Stevens Point make your car buying experience smooth and enjoyable. Those lifetime free oil changes are a great perk! Thanks for choosing us!
Every one was nice and listened to our needs.
Every one was nice and listened to our needs. Beverages were offered bathroom was clean
Every one was nice and listened to our needs.
Every one was nice and listened to our needs. Beverages were offered bathroom was clean
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for choosing Van Horn Nissan of Stevens Point. We are glad to hear that our team was great to work with! See you next time!
It doesn't seem that the dealership knows what one
It doesn't seem that the dealership knows what one another is doing. I've been contacted by different people, and each of them don't seem to know that other ones are contacting me too. It is confusing for me, and there should just be one contact for a cleaner connection, and reducing wasted time with multiple people. They didn't seem to figure out a way to help me, due to my living a distance away, and only seemed to feel comfortable with someone "local" driving into their lot, not making arrangements or pricing, for a purchase over a 100 miles away...
It doesn't seem that the dealership knows what one
It doesn't seem that the dealership knows what one another is doing. I've been contacted by different people, and each of them don't seem to know that other ones are contacting me too. It is confusing for me, and there should just be one contact for a cleaner connection, and reducing wasted time with multiple people. They didn't seem to figure out a way to help me, due to my living a distance away, and only seemed to feel comfortable with someone "local" driving into their lot, not making arrangements or pricing, for a purchase over a 100 miles away...
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dave, thank you for sharing your feedback. We sincerely apologize for the confusion caused by multiple points of contact — we know how frustrating that must have been. We understand the importance of clear and efficient communication and are working to improve our process. We would also like the opportunity to discuss this further with you. Our manager has called you and left a voicemail message. Please reach back out to me directly when you have a moment. Thank you, Joseph Glenetske - General Manager - 715-254-0200
Process went very smoothly.
Process went very smoothly. Izzy very thorough with the process. I have no concerns with dealership.
Process went very smoothly.
Process went very smoothly. Izzy very thorough with the process. I have no concerns with dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Izzy and the team at Van Horn Nissan of Stevens Point provided a smooth experience for you. Thank you for your feedback, and we're here if you need anything in the future!
Professional and prompt.
Professional and prompt. They communicated well and made the whole process easy. I am very satisfied with the service.
Professional and prompt.
Professional and prompt. They communicated well and made the whole process easy. I am very satisfied with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a smooth and satisfying experience with us at Van Horn Nissan of Stevens Point. Thank you for highlighting our team's professionalism and communication!
I was charged over $100 for just an oil change.
I was charged over $100 for just an oil change. Wisconsin statutes say where no price is agreed in advance, then only a "reasonable" charge can apply. I searched online for Stevens Point. It says $35 to $50 is reasonable. $50 is fair for synthetic. Above that is probably unlawful. I will not again get service from a place that charges beyond a lawful rate. I tried to decline the service - even when the app showed no work had been done - but was informed I could not decline work previously requested. Van Horn - you make an impression. Not happy.
I was charged over $100 for just an oil change.
I was charged over $100 for just an oil change. Wisconsin statutes say where no price is agreed in advance, then only a "reasonable" charge can apply. I searched online for Stevens Point. It says $35 to $50 is reasonable. $50 is fair for synthetic. Above that is probably unlawful. I will not again get service from a place that charges beyond a lawful rate. I tried to decline the service - even when the app showed no work had been done - but was informed I could not decline work previously requested. Van Horn - you make an impression. Not happy.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, Thank you for sharing your feedback. We sincerely apologize for any frustration or confusion regarding your recent experience. We strive to provide clear and transparent pricing, and we understand your concerns about the cost. The price for an oil change can vary depending on the type of oil used, vehicle make and model, and other factors. It is likely to find a business that may offer lower-priced services, but not all services and products are equal. Our goal is to offer clear communication throughout the service process, and we strive to ensure our customers feel valued and informed. If you'd like to discuss this further or have any questions, please feel free to reach out to us directly. Patrick Dixon - Service Manager - 715-254-0200