Madison Ford

4.4 out of 5 4.4
Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Madison Ford Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 31, 2019

    I had such an amazing experience with buying from Madison ford my sales guy was Mr Johnny and I can tell you he was very pleasant and really felt like... family they have a wonderful team that helps In anyway they can and makes you feel Important will buy from them Again

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2019

    We had a fantastic experience at Madison Ford!!! Billy went above and beyond in many areas. He made himself available, answered all kinds of questions,... and took extra care with every part. There was nothing smarmy or "car sales-manish" about him at all... just a good guy helping us out. My husband and I were both so grateful for that. Jonathan was also amazing. He answered tons of questions about financing without ever seeming inconvenienced or annoyed... and I ask A LOT of questions. We can't say enough good things about our experience. Oh, and we got a beautiful vehicle at a price that was UNBEATABLE! I'm hoping we won't find ourselves in this position again anytime soon, but if we do... I would look to Billy at Madison Ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 23, 2019

    Quick and friendly service! Came in for the works package, I got in and out in under 30 minutes. Girl at the counter was very smiley and happy also.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great! Thank you for taking the time to give us your feedback. We appreciate your business and look forward to your next visit!

  • 2.0 out of 5
    October 18, 2018

    The service is suffering after the transition to Madison Ford. I went in for The Works service package. They didn't rotate the tires and my tire pressure... warning came on on the way home! What other short cuts did they make that is not obvious. I took it back for the rotation and the same two tires were on the same side of the car. Service manager said they don't do the crossing pattern. WHAT? It's in the owner's manual!

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. I will be happy to discuss this further with you. Please contact me at your convenience. Tom Lumsden, Service Manager, 54...0-948-6806

  • 5.0 out of 5
    August 15, 2018

    Awesome and kind service from familiar faces! We are loving our vehicle from Madison Ford in Madison VA! We are so happy we chose them!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind feedback, Jane! Your business is greatly appreciated. Being a smaller dealer, we do try harder. If I can be of service to you ...in the future, please do not hesitate to contact myself Melissa Jenkins, General Manager,(540) 948-6806 or mej2822@yahoo.com