Audi Shrewsbury

Confirmed availabilityof the vehicle listed on-line and on their own web page. Took a deposit to hold the car. Salesman issued, signed and send me the... purchase contract! Financial department agreed on payment terms. Invited me to drive 4 hours to see the car and finalize the purchase. Called me half way to say the car is already sold... regardless of my deposit, prior dialogs and knowing I'm driving from NJ to MA. Such behavior does not deserve an official dealer level. Wasted one day of my life to work with my bank, prepare the payment and drive to MA and back to NJ for nothing. Stay away for now. I hope the manager will read this and organize those guys.

Highly recommend this dealer they were on point no games what they promise is what you will receive.

Send me all the information on the vehicle requested and followed up promptly and suggested that the original information may have been caught in my spam... folder. Most importantly they respected my privacy contacted me by via email as requested which was awesome.

Chontell and Shaun were awesome! It has never been so easy to purchase a car! Everyone at the dealership was pleasant and attentive! Looking forward to... my new Sorrento. Maybe the Stinger will be next....?

We worked with Pierce who was pleasant, helpful and knowledgeable. He made sure my requests were taken care of and the car was delivered in perfect condition.... We made the trip from over an hour away and would certainly go back for another vehicle. Thanks Pierce!

Chito Vongchampa is an amazing Salesperson to work with. Highly professional, courteous, knowledgable and respectful. Very sincere and completely valued... my time and patience. He found the exact car I was looking for with the right features- Audi 2018 Q5! He also helped me pick the best color - NAVARA BLUE! I'd been to several dealerships but he offered me an amazing price upfront itself that beat most of the dealerships as he found me to be a genuine buyer. We made the deal in less than 25 minutes and the whole car buying experience was wonderful and phenomenal. I would highly recommend buying an Audi through him and from this dealership.

My wife and I recently visited Audi of Shrewsbury and were lucky enough to be introduced to Angel Cruz upon our arrival. Unlike many in the automotive... business, Angel attentively listened to our specific interests first, and then proceeded to ask us insightful questions to fill in the parts that we'd left out. In addition to being polite, professional and a pleasure to work with over the several days that it took to execute our new Audi purchase, Angel was always prompt and thorough in his responses to our requests for any needed information, and made a point of keeping things simple and straightforward for us throughout the process. In the future, I will be specifically recommending Angel to friends, family and colleagues alike. Thank you, Angel!

great experience from start to driving away with a brand new Q5!

Awful customer service! I purchased 2 cars from this dealership in 2014, a brand new Q5 and CPO A4. I was invited to test drive the new 2018 Q5 and consider... trading in my Q5. They called and even scheduled an appointment. When I walked into the dealership it was a very cold welcome. Nobody even smiled at the front desk! The sales rep at the front desk had no knowledge of my appointment. He was very snooty from the time I walked in! I lost all interest in the new car after I talked to this guy! What a change since 2014. I had previously interacted with Fabio in 2014 who was outstanding! But the guy no longer works there. The manager did not seem to care when I asked for him. Not even a smile! If this is how they want to treat returning customers I refuse to do any more business here!! Sorry, but it was an awful experience!!!

From the moment I emailed to enquire about the vehicle to taking possession of it I had probably the most positive Used or New car buying experience I... have ever had. I showed up an hour before closing. At the dealership I was greeted by a personable young lady. They had fresh coffee, soda and snacks available. The sales floor was clean and bright. My salesman brought the car around and we took a leisurely test drive. Not once did I feel rushed. Back at the dealership he provided me the Carfax and we went over the cars features. Again very relaxed. We met with his Manager to discuss price. I had done my homework and knew what the car was worth to me. The negotiation process was friendly and professional and the final price was right in line with what I was willing to pay. The business office had already closed by the time we were done so I came back the next morning. The business manager was professional and we zipped through all the paperwork and I was out in under an hour. The car was fully detailed with a full tank of gas. Honestly this was more like buying a car from a friend, very UNLIKE any other car purchase I have ever made. I would like to thank Pierce and San for such a positive experience.