Reviews
Used 2021 Toyota Highlander Hybrid
We had a wonderful experience working with this dealership. We were there to purchase a "used" 2021 Toyota Highlander Hybrid (Platinum edition). We received a great price on my trade-in and a great deal on what was essentially a brand new Toyota (1,200 miles on it). Anthony our salesman was fantastic. None of the staff was pushy. We were in and out of the dealership, driving the new car within 3 hours. It truly was the best experience I've ever had at a dealership.
Be Aware! Messed up dealer! Stay away
Confirmed availabilityof the vehicle listed on-line and on their own web page. Took a deposit to hold the car. Salesman issued, signed and send me the purchase contract! Financial department agreed on payment terms. Invited me to drive 4 hours to see the car and finalize the purchase. Called me half way to say the car is already sold... regardless of my deposit, prior dialogs and knowing I'm driving from NJ to MA. Such behavior does not deserve an official dealer level. Wasted one day of my life to work with my bank, prepare the payment and drive to MA and back to NJ for nothing. Stay away for now. I hope the manager will read this and organize those guys.
great service and on point
Highly recommend this dealer they were on point no games what they promise is what you will receive.
Wonderful Experience!
Chontell and Shaun were awesome! It has never been so easy to purchase a car! Everyone at the dealership was pleasant and attentive! Looking forward to my new Sorrento. Maybe the Stinger will be next....?
We are so grateful for your review! We work hard to provide our customers with the best possible experience. Be sure to reach out if we can be of assistance in the future. Thanks again!
Excellent Experience
We worked with Pierce who was pleasant, helpful and knowledgeable. He made sure my requests were taken care of and the car was delivered in perfect condition. We made the trip from over an hour away and would certainly go back for another vehicle. Thanks Pierce!
We are so grateful for your review! We work hard to provide our customers with the best possible experience. Be sure to reach out if we can be of assistance in the future. Thanks again!
Audi Shrewsbury is the best dealership!
Chito Vongchampa is an amazing Salesperson to work with. Highly professional, courteous, knowledgable and respectful. Very sincere and completely valued my time and patience. He found the exact car I was looking for with the right features- Audi 2018 Q5! He also helped me pick the best color - NAVARA BLUE! I'd been to several dealerships but he offered me an amazing price upfront itself that beat most of the dealerships as he found me to be a genuine buyer. We made the deal in less than 25 minutes and the whole car buying experience was wonderful and phenomenal. I would highly recommend buying an Audi through him and from this dealership.
We are so grateful for your review! We work hard to provide our customers with the best possible experience. Be sure to reach out if we can be of assistance in the future. Thanks again!
First, Understand Your Customer's Needs...
My wife and I recently visited Audi of Shrewsbury and were lucky enough to be introduced to Angel Cruz upon our arrival. Unlike many in the automotive business, Angel attentively listened to our specific interests first, and then proceeded to ask us insightful questions to fill in the parts that we'd left out. In addition to being polite, professional and a pleasure to work with over the several days that it took to execute our new Audi purchase, Angel was always prompt and thorough in his responses to our requests for any needed information, and made a point of keeping things simple and straightforward for us throughout the process. In the future, I will be specifically recommending Angel to friends, family and colleagues alike. Thank you, Angel!
Audi Owner
Awful customer service! I purchased 2 cars from this dealership in 2014, a brand new Q5 and CPO A4. I was invited to test drive the new 2018 Q5 and consider trading in my Q5. They called and even scheduled an appointment. When I walked into the dealership it was a very cold welcome. Nobody even smiled at the front desk! The sales rep at the front desk had no knowledge of my appointment. He was very snooty from the time I walked in! I lost all interest in the new car after I talked to this guy! What a change since 2014. I had previously interacted with Fabio in 2014 who was outstanding! But the guy no longer works there. The manager did not seem to care when I asked for him. Not even a smile! If this is how they want to treat returning customers I refuse to do any more business here!! Sorry, but it was an awful experience!!!
We appreciate your feedback. We regret to hear that your experience wasn't on par with our standards. We will be improving our service and hope you will give us another opportunity to make up for this experience. As always feel free to reach out to our General Manager Tony Highley at thighley@wagnermotors.com
Great Used Car Buying Experience
From the moment I emailed to enquire about the vehicle to taking possession of it I had probably the most positive Used or New car buying experience I have ever had. I showed up an hour before closing. At the dealership I was greeted by a personable young lady. They had fresh coffee, soda and snacks available. The sales floor was clean and bright. My salesman brought the car around and we took a leisurely test drive. Not once did I feel rushed. Back at the dealership he provided me the Carfax and we went over the cars features. Again very relaxed. We met with his Manager to discuss price. I had done my homework and knew what the car was worth to me. The negotiation process was friendly and professional and the final price was right in line with what I was willing to pay. The business office had already closed by the time we were done so I came back the next morning. The business manager was professional and we zipped through all the paperwork and I was out in under an hour. The car was fully detailed with a full tank of gas. Honestly this was more like buying a car from a friend, very UNLIKE any other car purchase I have ever made. I would like to thank Pierce and San for such a positive experience.
Thank you Marco for the 5 star review and we have forward your review to Pierce and San.