BMW of Shrewsbury Hours
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Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make... a purchase yet, still weighing other options, but that isn't a reflection of the buying experience. The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me: "Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?" That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service. Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
Found our buying experience was the poorest we have ever found. In spite of apologies from out salesman, Jean, acknowledging his many mistakes we made... an offer on a car only to fine the dealer salesman forgot to check if the car was still available. We were assured it was, but that someone was signing an agreement at exactly the moment we placed our cc information. It sounded like a buyer in the wings. Very disappointing experience.
Bob, though I appreciate your feedback, I am concerned to hear that your buying experience was so disappointing. I would like to connect with you at y...our soonest convenience to learn more. Our customers are our top priority, and I regret that you feel like you have been treated otherwise. Please feel free to contact me so I can resolve any concerns. I appreciate your time. Best regards, Brian Cho General Manager 508-581-5521 firstname.lastname@example.org
We are 1st time buyers and this was a very pleasant experience at BMW of Shrewsbury. Ryan Marcello was extremely knowledgeable, very responsive and... extremely helpful throughout the entire process. I'm looking forward to the next time.
Thank you for choosing Wagner BMW, Bob! I am happy to hear about your first car buying experience with Ryan and the rest of my team. We look forward t...o doing business with you again.
Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service department... acting like I was inconveniencing them since they were so backed up. Weird set up here off Route 9 with a tiny dealership and an irregularly set up service department with 3 short bays. Service Manager addressed my need for recalibration and said it was not an easy fix and to make an appointment a week or so out? Outrageous and sent me on my way with a hand shake and smile. I've been treated better at a Honda dealership and was shocked that a so called BMW dealership would treat its customers this way. Never again will I try this place out for service or even sales if this is how they treat one of their own!
Thank you for your review. We're sorry to hear that your expectations weren't met with us. We'd love any feedback that would allow us to improve our s...ervice quality. We hope that you'll return with the knowledge that your business, as well as your satisfaction, is valued by our team. Please contact me with any questions or concerns you may have. Best, Brian Cho General Manager 508-581-5521 email@example.com
Very poor experience. Called in on a Sunday to make sure the 7 series I was interested in was available. I was told by Michael that it was. I told him... that I would be there in an hour to test drive. He said no problem and that he will have it waiting out front for me. Upon arrival I was informed that someone else was currently test driving the car. Waited around 20 min to find out that the car is being sold to that person. The manager called it a slight bump. That's not how it felt to me. I drove an hour for nothing. I assumed that the car was being held for me. Not the case. I guess all this dealership cares about is making a sale. To top it off he said I could wait some more to see if the deal actually goes through. As if my time wasn't already being wasted enough. Completely unprofessional.
Rafal, thank you for taking the time to send us this feedback. We strive to provide all our visitors with professional, customer-oriented service and ...are concerned that your experience with us did not live up to these standards. We want to ensure all who visit us feel welcome at our dealership and are worried that this was not the case for you. Please feel free to reach out to us so we can work together on rectifying any remaining problems and improve our business. Best, Brian Cho General Manager 508-581-5521 firstname.lastname@example.org
We recently purchased a used non-BMW vehicle from the dealership. The price was very good. Our sales person was less than enthusiastic. I didn't expect... him to know about all of the features and functions of a non-BMW vehicle, but I thought he might attempt find some of the answers. Once we agreed on a price and trade. The purchase was going to be a cash transaction. We waited for almost forty minutes to see the business/finance person to complete the paperwork. Our sales person explained that the delay was due to computer problems. We arranged to pick up the vehicle three days later. We were told that the vehicle would be ready, we would be able to drop off our check and go. We arrived to pick up our new vehicle at an agreed time. When we arrived our sales person went over the final numbers and put the license plates on the car. We then waited for another thirty minutes for the finance person. The dealership was nice, the staff was friendly, we got a fair deal on a good car.
Thank you for the great review! We're glad that you had an enjoyable experience at our dealership and that you felt welcome. We appreciate your busine...ss and look forward to serving you again in the future!
If I could give Kenny from sales a 10* rating I would. He is so easy to talk to and so knowledgeable about BMW general. I went in for my genius meeting... today and he was great. I wish everyone would ask for Kenny when looking for a BMW. He will not disappoint!
We appreciate your review, AnneMarie! We're glad to hear that Kenny provided you with such great service. We'll let him know to keep up the excellen...t work. We hope to see you again, thank you for your business and your recommendation!
These guys and gals love cars and love their jobs and it shows. Kenny, a client advisor was awesome--knew more about cars than anyone at any other dealership.... Phil in finance was incredibly professional but also extremely friendly and gave great advice. Mark priced the car out perfectly and genuinely seemed happy for me, the buyer. Michael, the sales manager and Mike in sales are two guys I could hang out with. Great experience! Can't wait to buy an M4 here :-) M2 is by far the best vehicle I've driven.
Hello, AJ! We would like to thank you for your kind words, on behalf of our entire team. Congratulations on your vehicle! We look forward to doing bus...iness with you again.
I have been shopping around for a car for almost a year. Wagner BMW of Shrewsbury is the best dealership of all the others I've traveled to! Not only did... they have a wide variety of cars to choose from but I found a car and got approved for a finance through their banks in less than half an hour! They got me a great deal and less than 2 hours later all the paperwork was signed and I went home with a beautiful BMW! I'm so happy I found them! All the staff are knowledgeable and extremely helpful especially Ryan Marcello who sold me my car! I would highly recommend this dealership! Don't waste time and get down there!
Thank you for the five-star review, Frankie! We love making the car-buying process simple and quick! We're so happy to hear that you are pleased with ...your experience. Congratulations on your purchase! We look forward to serving you again in the future!
I usually utilize a different dealership because I work in a different state, but I have to say my recent visit to Wagner's service department has forced... me to reconsider. My service advisor, Hank S, was outstanding, very informative and quick to proactively update and respond to any inquiries I had. Excellent experience. Charlie
Thanks for the review, Charlie! We're happy to hear that we were able to exceed your expectations. We aim to provide our customers with expert knowled...ge, quick service, and a welcoming atmosphere. We appreciate your business and look forward to serving you again in the future!