Reviews
Updated a recall and yearly maintenance and kept me
Updated a recall and yearly maintenance and kept me updated on progress. Happy with the level of service I received.
Updated a recall and yearly maintenance and kept me
Updated a recall and yearly maintenance and kept me updated on progress. Happy with the level of service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear that you were satisfied with the service at BMW of Shrewsbury! Keeping our customers informed and providing top-notch care is what we strive for. Thanks for sharing your experience!
500 dollars to just diagnose a CEL related to engine
500 dollars to just diagnose a CEL related to engine inspection and then got a quote of more than 1.200 on part that should not get an emissions fail. Also took 5 hours+ for no results. Ethan was great and not his fault. This is management issue at BMW.
500 dollars to just diagnose a CEL related to engine
500 dollars to just diagnose a CEL related to engine inspection and then got a quote of more than 1.200 on part that should not get an emissions fail. Also took 5 hours+ for no results. Ethan was great and not his fault. This is management issue at BMW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ryan was a pleasure to deal with as was the entire
Ryan was a pleasure to deal with as was the entire support staff. A fair price and excellent service.
Ryan was a pleasure to deal with as was the entire
Ryan was a pleasure to deal with as was the entire support staff. A fair price and excellent service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elaine, we're delighted to hear that Ryan and the team at BMW of Shrewsbury provided you with excellent service and a fair deal. Thank you for your kind words!
Salesman was knowledgeable and helpful when deciding what
Salesman was knowledgeable and helpful when deciding what model was best for me. He was friendly and responded to my texts with questions. I’m very pleased with my purchase.
Salesman was knowledgeable and helpful when deciding what
Salesman was knowledgeable and helpful when deciding what model was best for me. He was friendly and responded to my texts with questions. I’m very pleased with my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Karey, we're elated to hear that our team at BMW of Shrewsbury provided you with knowledgeable and friendly service. Enjoy your new ride!
I previously bought car from Ryan and BMW Shrewsbury 9
I previously bought car from Ryan and BMW Shrewsbury 9 years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock selection had just what I needed. I was in the dealership and out the same day with a new car.
I previously bought car from Ryan and BMW Shrewsbury 9
I previously bought car from Ryan and BMW Shrewsbury 9 years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock selection had just what I needed. I was in the dealership and out the same day with a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greg, we're elated to hear that Ryan and the team at BMW of Shrewsbury made your car-buying experience seamless once again. Thank you for choosing us for another purchase, and enjoy your new ride!
My Service Advisor (Matt Roy) is OUTSTANDING - Very
My Service Advisor (Matt Roy) is OUTSTANDING - Very Professional and Knowledgeable!! Highly recommend this dealership!!
My Service Advisor (Matt Roy) is OUTSTANDING - Very
My Service Advisor (Matt Roy) is OUTSTANDING - Very Professional and Knowledgeable!! Highly recommend this dealership!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're thrilled to hear that Matt provided outstanding service at BMW of Shrewsbury. We appreciate your recommendation and look forward to serving you again in the future!
Excellent service - Theo my service representative was
Excellent service - Theo my service representative was amazing. He worked hard with my warranty company to get the work I needed approved and got me a great courtesy loner. Absolutely the best experience I’ve had at a dealership and I’ve owned a lot of vehicles. Very pleased
Excellent service - Theo my service representative was
Excellent service - Theo my service representative was amazing. He worked hard with my warranty company to get the work I needed approved and got me a great courtesy loner. Absolutely the best experience I’ve had at a dealership and I’ve owned a lot of vehicles. Very pleased
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that Theo provided you with such an outstanding experience at BMW of Shrewsbury! It's wonderful to know he went above and beyond for your service needs. Thank you for sharing this positive feedback, and we look forward to assisting you again in the future!
I have nothing but good things to say about my experience
I have nothing but good things to say about my experience at BMW of Shrewsbury. It was such a quick and pleasant experience. Truly. No haggling no games just straight forward conversation to make everyone happy. I was lucky enough to have Garrett helping me! He was so kind and down to earth and really knows what he’s talking about. He made this experience painless and I will request him every time. 10/10 experience. Talked and purchased a car in just two hours and was able to leave with it that same day. Can’t beat it.
I have nothing but good things to say about my experience
I have nothing but good things to say about my experience at BMW of Shrewsbury. It was such a quick and pleasant experience. Truly. No haggling no games just straight forward conversation to make everyone happy. I was lucky enough to have Garrett helping me! He was so kind and down to earth and really knows what he’s talking about. He made this experience painless and I will request him every time. 10/10 experience. Talked and purchased a car in just two hours and was able to leave with it that same day. Can’t beat it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear about your seamless experience at BMW of Shrewsbury! Garrett and the team strive for straightforward, hassle-free service, so it's great to know you drove away happy in just two hours. Enjoy your new car!
Matt in Service, is your guy for the tough questions!
Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront.
Matt in Service, is your guy for the tough questions!
Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that Matt provided you with knowledgeable and honest service at BMW of Shrewsbury! Our team is always here to help with any questions or concerns. Thanks for the great feedback!
Matt Roy is a terrific service manager for BMW in
Matt Roy is a terrific service manager for BMW in Shrewsbury. He’s exceptionally thoughtful, patient, kind and considerate. My wife and I have done business with him again and again over the years because of his ongoing commitment. He’s loyal and honest and incredibly kind to us. He’s been genuine and caring throughout. He seems like a son to us. Best, John and Doreen Hodgen
Matt Roy is a terrific service manager for BMW in
Matt Roy is a terrific service manager for BMW in Shrewsbury. He’s exceptionally thoughtful, patient, kind and considerate. My wife and I have done business with him again and again over the years because of his ongoing commitment. He’s loyal and honest and incredibly kind to us. He’s been genuine and caring throughout. He seems like a son to us. Best, John and Doreen Hodgen
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for sharing such heartfelt feedback about Matt and your experiences at BMW of Shrewsbury. We're delighted to hear that his exceptional service keeps bringing you back! Your kind words mean a lot to us, and we'll be sure to pass them along.