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Ongoing Mask issues.
Service is good but not one employee had a mask on. Columbus has a mask mandate due to the rise in cases. I had two Cousins who worked in another company’s transmission shop who died from Covid that went through their work force due to no masks being required and who knows how many customers. I should have been told that the staff and techs were ignoring the mandate around customers before I arrived. I will not be back due to lack of concern for your employees and your customers.
Hi, we are disappointed to hear that you did not have a more positive experience with us at Mark Wahlberg Chevrolet. Please reach out to our General Manager, Brian Gilmore, at (614) 500-4414 when you can so we can address this situation directly. Thank you and have a great day.
Recommend Nick Gurtler
I came into the dealership not know quite what I wanted. Nick Gurtler helped me come to a decision by being straightforward from the beginning.
Nick was great
Nick Gurtler was great to work with! He made the buying process easy and pointed us in the right direction. I highly recommend Nick and Mark Wahlberg chevrolet.
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
2013 ford f250
nick & Donald were so amazing!!! they helped me through the buying process and made things easier for me. so happy to have a new truck
Hi, we're happy you found our staff to be so supportive during your experience here at Mark Wahlberg Chevrolet. We sincerely value your business and look forward to your next visit!
Poor customer service
My mother brought her car in for a recall. Through no fault of the dealership the car was wrecked on the lot. We were told that the repair was approved by their insurance and would be ready by 5/8. No further communication from the dealer. I visited on 5/14 and the service rep called the body shop in front of me and was told that more damage was found but that it was approved and would be fixed by 5/19. Again no further communication. My mom went to the dealer on 6/2 and was told that the insurance company was totaling the car and would send her a check. It’s unbelievable that this dealership can’t be bothered with keeping their customers informed and that twice we had to visit just to get any information
Hello, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to our General Manager, Brian Gilmore, at (614) 500-4414 when you have a chance. Thank you, and we look forward to hearing from you.
Shopping for a new car
Do NOT buy your vehicle here if you’re not in the market for a brand new $70,000 vehicle... you will be so incredibly frustrated! I went in knowing exactly what I wanted and had everything I needed lined up and still spent 9 hours at the lot that day, only to be lied to and real complete incompetency! i just left the dealership for the third time to sign yet a third contract with three entirely different sets of terms! I’m still unhappy and my issues still have not been resolved and I’m confident they will not be resolved!
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Brian Gilmore, at (614) 500-4414 at your earliest convenience to discuss how we can turn this experience into a positive one.
Cant wait to buy out my lease. Hate this Truck.
The people where Ok, but I really got roped in and if in my right frame of mind at the time and not stressed out over other things when my lease was up I would have never gotten my truck through Walhberg I still haven't go the right tags for my trucks yet. Even had the state call them and filed a complaint with Ohio BMV. I took my Canyon to another dealership for repairs under warranty and still having major issues. Issues with electric, Transmission, 4wd system, windows, heater, ac, and seats. The Truck is awful MW service department is a joke and unfriendly. Its like your bothering them when you bring your vehicle in. I actually had to take the Truck to Detroit from Columbus Oh (5hr dr) to get things worked on and I am still having issues. Dont waist your time with GMC or with Walhberg inc.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Brian Gilmore, at (614) 500-4414 to discuss your concerns, as your satisfaction is of utmost importance to us.
Really terrible experience
Went in to purchase a new car, place was a mess. Sales person couldn't find the keys to the car. Bolt wasn't charged so we couldn't drive it. Numbers that were given at the dealership didn't match the online price and the finance guy couldn't explain the differences. We left in frustration.
Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to our General Manager, Brian Gilmore, at (614) 500-4414 when you have a chance. Thank you, and we look forward to hearing from you.
Paul in service was outstanding. Very professional
Hello, we're glad to hear you found our staff was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, I wanted to mention that because of the convenience and location in Worthington, I wanted to give my business to Mark Wahlberg Chevrolet, for the service maintenance of my '08 Avalanched. I'll be keeping my business elsewhere. When this site was JMaxton, the service department were not helpful to answer questions and made it seem that I was encroaching on their day. I wanted to make another attempt and it was the same type service I received. It is apparent that the name changed, but the service remained the same. I'm disappointed as I would've like to start my maintenance for my Avalanche here. If I get this type of service on the phone, I can only imagine what my vehicle will get. Thanks but no thanks.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to our General Manager, Brian Gilmore, at (614) 500-4414 at your earliest convenience to discuss how we can turn your experience into a positive one.