Reviews
Clean dealership.
Clean dealership. explain what'needs done clearly and thoroughly wish you had a car wash attached...
Clean dealership.
Clean dealership. explain what'needs done clearly and thoroughly wish you had a car wash attached...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Kevin did great with my service, i really enjoy my Toyota
Kevin did great with my service, i really enjoy my Toyota care plan and included service. Highly recommend!
Kevin did great with my service, i really enjoy my Toyota
Kevin did great with my service, i really enjoy my Toyota care plan and included service. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Nicole! We're thrilled to hear that Kevin and our team provided great service for you. Your recommendation means a lot to us, and we hope to serve you again soon.
I was in for a minor recall fix.
I was in for a minor recall fix. I scheduled first thing in the morning and got right in. I appreciate the drive-in service check in as it was raining pretty hard that day. I was in and out in about an hour.
I was in for a minor recall fix.
I was in for a minor recall fix. I scheduled first thing in the morning and got right in. I appreciate the drive-in service check in as it was raining pretty hard that day. I was in and out in about an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that your experience was smooth and efficient. Our team strives to provide excellent service, and we appreciate you choosing us for your recall fix. We look forward to serving you again!
Very well organized, kept their word throughout the
Very well organized, kept their word throughout the negotiation process, the vehicle was as described.
Very well organized, kept their word throughout the
Very well organized, kept their word throughout the negotiation process, the vehicle was as described.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your great experience with us, Silvio! We will be sure to pass along your praise to our team. We appreciate you choosing us, and hope you are enjoying your new car!
This dealership is minutes from my home making it very
This dealership is minutes from my home making it very convenient for service. After owning Subarus for years, this is my first Toyota and I am very pleased with the professionalism of the Cochran service team. On this particular occasion, I was pleased to get a service appointment on the same day I called to explain the issue.
This dealership is minutes from my home making it very
This dealership is minutes from my home making it very convenient for service. After owning Subarus for years, this is my first Toyota and I am very pleased with the professionalism of the Cochran service team. On this particular occasion, I was pleased to get a service appointment on the same day I called to explain the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that our service team provided you with a memorable experience. We look forward to continuing to serve you in the future.
Great service!
Great service! Arpit was very helpful finding the right car for me and walking me through all the steps. Jim from financing was also great!
Great service!
Great service! Arpit was very helpful finding the right car for me and walking me through all the steps. Jim from financing was also great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the glowing review, Emily! We're so glad to hear of your Clearly Better Car Buying experience, and will be sure to pass along your praise to our team. We appreciate you choosing us, and hope you're enjoying your new car!
There are no words to describe the incompetence of this
There are no words to describe the incompetence of this dealership. The finance people allowed me to overestimate my money.
There are no words to describe the incompetence of this
There are no words to describe the incompetence of this dealership. The finance people allowed me to overestimate my money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your concerns with us. We would like to know more about your experience. Please email us with details and best contact information at feedback@cochran.com so that we may better assist.
Kim Irvine was very accommodating and professional.
Kim Irvine was very accommodating and professional. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly.
Kim Irvine was very accommodating and professional.
Kim Irvine was very accommodating and professional. She explained to me all what is needed for my daughter’s car. Some of the other advisors in this particular branch is not very helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We apologize for any negative interaction that occurred, and hope for the opportunity to better serve you in the future.
The last two visits to the service department for oil
The last two visits to the service department for oil change only. Each visit took over one and a half hours. The appointments were scheduled for 730 and 8am on different dates. Waited for both. I think those were excessive wait times for scheduled appointments early in the day!
The last two visits to the service department for oil
The last two visits to the service department for oil change only. Each visit took over one and a half hours. The appointments were scheduled for 730 and 8am on different dates. Waited for both. I think those were excessive wait times for scheduled appointments early in the day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We apologize for the wait time, and any inconvenience it may have caused. We hope for the opportunity to serve you in a timely manner moving forward.
Glad for the quick service that addressed my cars
Glad for the quick service that addressed my cars issues/concerns.Thats all I have to say.
Glad for the quick service that addressed my cars
Glad for the quick service that addressed my cars issues/concerns.Thats all I have to say.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road and running smoothly. Please let us know if you need anything else!