Don Franklin Nissan of Somerset

We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing... the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.

My wife and I just bought a 2018 Armada from the dealership, and had Jeff Laswell as the salesman. We were talking with several other dealerships about... various vehicles many of which were the same one we bought from Don Franklin solely because of Jeff. Honestly I have bought over 40 vehicles in my life so far and have a very good "blowing smoke" meter. Jeff was 100% committed to helping us, and not just out to make a sale. We drove over 2.5hr from Tennessee just because of his honesty. Also a big thanks to Joni for getting the ball rolling! I recommend Jeff and Don Franklin of Somerset with no hesitation!

They don't honor oil for life on vehicles purchased in past. This was promised to me when I purchased my 2018 Jeep. Avoid this place.

Plain and simple, my visit to the service dept. was exceptional!! The Service Tech Nathan was right on it. He was quick to inquire why I thought it was... what I thought it was. I requested, if possible, for an old friend, the mechanic Chris to evaluate the issue. Before leaving, Chris caught me and asked exactly was going on? When does it occur? How does it sound? Before I even left he was on the test drive. Unfortunately, I don't trust many mechanics and being what he found, I believe many would have taken advantage of the situation. What we thought was possibly a bad axle joint and boot turned out to be a rock lodged between the motor mount and suspension arm. The mechanic even showed me a video, showing me exactly where it was lodged. I honestly don't know how in the world he found it. Within 15-20 minutes I received a call and the car was ready, no charge!! HONESTY!! EXCEPTIONAL!! I will return. Thanks guys!!

Nathan Stout always goes above and beyond to help us get back on the road. I couldn't be happier with Don Franklin and their customer service. You guys... rock!!!

Picked up a car that was took in for service. The technician told my mechanic one thing and told me a completely different story. Ask for copies of what... they did and they wouldn???t give me one sheet that they had requested I sign. Felt like they were telling me one thing because I was a woman and the mechanic that I trust was told a completely different story by the same technician.

I want to warn everyone so the same thing doesn???t happen to them. Don Franklin Nissan in Somerset formally known as Don Marshall Nissan is full of dishonest... people. I found a vehicle I was interested in and they promised not to run my credit before we worked out a deal for the price. I have great credit, but wasn???t sure I was buying this car and wanted to protect that. Anyways, they ran it while checking to see what the best deal was because they thought we would never know, however thanks to my credit karma app I immediately knew. Our salesman came back and acted like nothing happened. When confronted he said he didn???t know how that happened that it must???ve been a misunderstanding. His sales manager came out after this and I started getting more upset and just said he wasn???t sure what happened and was sorry. Obviously I did not buy a vehicle here and will never buy one from this dealership, but now have a lower credit score due to them trying to pull something over on me. 😡🙄

Took my truck in for service this morning, told the lady at the desk to put the quart of Lucas oil in and to make sure they greased the front end. This... is the 2nd time I have had to grwase the front end myself! This is very unprofessional and unacceptable! Horribly dissatisfied!! Tyler Sexton

Engine light on then gas gage quits working on my 2014 Dodge Ram 1500 with 46000 miles on it. $ 567 to replace the sensor.....RIDICULOUS. .

I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him.... I've bought several cars from Don Marshall and this certainly won't be the last!