Jaguar Englewood

Reviews

4.8
(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

Jaguar Englewood Is Not Doing Good Business

I’ve owned 3 Jaguars prior to this. My father has owned 5 and currently owns 3 Jaguar classics. I took my Jaguar to the Englewood, NJ Dealer because I was told they do good business and work. The first time I went was a great experience. Everything was covered under warranty, and they fixed all recalls. Free. Super quick service. This time around, however, my experience has been less than satisfactory. I dropped my car off and was charged roughly $360 dollars for a diagnostic that would not be rolled into the price of repairs. Then I was telephonically contacted and told if I wanted to do further diagnostic testing, it would cost me an additional $360, and that would also not be wrapped into the cost of repairs. Ten days, five phone calls later, I still don’t know what’s wrong with my car, and I am still without one because they could not could you provide me with a loaner. Not only is the diagnostic price highly inflated, but it also does not speak to the spirit of good business to not waive the diagnostic once I've decided to go forward with the repairs. To add insult to injury, you advised me I must pay an additional fee to receive an answer I already paid for once. It’s going on two weeks and I still have no news on my vehicle. I’ve left 2 messages that have yet to be addressed. Englewood Jaguar is not doing good business and is looking to charge customers ridiculous fees just to look into an issue. To look into any issue is $360 per issue and if they can’t find the issue within the first day an additional $360 is required. This price gauging and taking advantage of vulnerable customers.

Dealer response

Phillip, Please know that I take your feedback seriously and would like to discuss your feedback regarding the services you received and the diagnostic fee in question. When you have a moment, you can send me an email with your preferred contact information to discuss this further. Thank you, Pedro Victorero Service Manager pvictorero@penskeautomotive.com

5.0

My service person ets thingMike is always very helpful

My service person ets thingMike is always very helpful and attentive. He understands we want to leave quickly and gets things done . The dealership is very professional.

Dealer response

We are incredibly thankful for the positive review. Jaguar Englewood values your opinion and is pleased to know that our wonderful Service Team provided quick and professional care. Have a nice day. Contact us anytime if you need us.

5.0

It was a pleasure to talk with the customer service

It was a pleasure to talk with the customer service department, the lady who assist me did a wonderful job

Dealer response

Thank you for taking the time to share your five-star review. We at Jaguar Englewood appreciate your business and look forward to being of further assistance when needed.

5.0

Very professional and I was well taken care of and out

Very professional and I was well taken care of and out the door in short time.

Dealer response

Hello, thank you for your business to us at Jaguar Englewood. Our professional team strives to get our customers taken care of in a timely manner. We look forward to seeing you on your next visit.

5.0

Mike Kim and the entire service team are absolutely

Mike Kim and the entire service team are absolutely fantastic! They are very responsive, thoughtful, pro-active, courteous, and do a wonderful job maintaining my car. I can't recommend them highly enough!

Dealer response

We are thrilled you had a fantastic experience with us at Jaguar Englewood. Thank you for recommending our Service Team and trusting us to maintain your vehicle. It was a pleasure working with you, and we hope you have a wonderful day.

5.0

Excellent service and professional people To take care of

Excellent service and professional people To take care of every customer needs. Makes it easy to get service

Dealer response

Hello. Jaguar Englewood appreciates and values your business. It's a pleasure to assist you with excellency and professionalism. We are happy to read that we make it easy for our customers to get serviced. Thank you.

5.0

It's always clean, always friendly, listens carefully,

It's always clean, always friendly, listens carefully, considers me, and tries to get things done quickly.

Dealer response

It is our goal here at Jaguar Englewood to ensure all of our guests feel that they are listened to and taken care of, and it is wonderful to know our team achieved that with you. Please come back and see us at Jaguar Englewood for any future automotive needs.

5.0

Service advisor Julian is a perfectionist.

Service advisor Julian is a perfectionist. He always takes the time to listen and our vehicles are well taken care of.

Dealer response

Thank you for choosing Jaguar Englewood, Roxy! We are thrilled to know our Service Team always takes great care of you and your vehicles.

5.0

Very pleased with the service department.

Very pleased with the service department. My service advisor Charo was excellent and helpful throughout the entire servicing of my vehicle.

Dealer response

We are overjoyed to see that our Service Department was excellent and helpful during the maintenance of your vehicle. Jaguar Englewood is pleased to have a very happy customer.

5.0

Julian was courteous and smart.

Julian was courteous and smart. Very helpful and knew exactly what he was doing. Got me a Uber to go my office. No charge. Good experience

Dealer response

We are happy to hear that we could provide you with courteous and smart service, Ron. Our Service Department here at Jaguar Englewood truly appreciates your feedback and looks forward to serving you again.

See all 52 reviews