Honda of Slidell

Service department was fast with minimal wait time. Thanks to Mike I was back home for breakfast.

I bought a pre-owned vehicle here. I was told the car would be cleaned before I got there to drive it and potentially buy it. I assumed this meant detailed. Unfortunately when I got to the dealership the vehicle was not clean on the outside and had lots of debris on the inside (sand, crumbs, chocolate and trash in the door pockets, melted chocolate ice cream in the front cup holders etc.) I was assured the car would be rush detailed and would be ready by the time paperwork was completed. Well, after paperwork was completed and it was time to hand over the title, the vehicle remained filthy. The manager who I won?t name was not able to really say or do anything other than apologize. This was the end of the night and the detailers basically rushed and didn?t do a good job cause they wanted to go home despite not detailing it later that day before I got there. Apparently they were just allowed to leave without the vehicle being inspected? I ended up just taking the vehicle and going to a car wash place that was still open and detailed it myself before my long drive back home. I do not think anyone here is a bad person, there is just a clear lack of professionalism and management. There was simply no excuse for the vehicle to not have been ready to go when I arrived. They had more than a days notice that I would be coming. This is intended to be constructive criticism, not to get anyone in trouble. You need to do better than this. Cars are not cheap and people deserve clean vehicles when they buy from a dealership. Another thing, if something like this happens, you would expect a dealership to extend an offer to either detail it again another day, or credit a Honda dealership closer to the customer to detailed for them. I implied this to the manager and basically was told I?d have to pay for it. So no attempt to make right, just basically a ?take it or leave it.?

Misty is the best service rep. Better service than I have had hefore at other locations

I recently received a quote to have a service done to my Honda 3 months ago for $293.00 after bringing the car in to have the service done it took all but 45 minutes to do the service. After the service was completed I was told that there was an 126.00 discrepancy because parts price went up due to tariffs increase. I should have been told prior to completing the work. I was a service manager for over 10 years and that is not how business should be done. He had 2 options is to keep the price for the original quote or tell the customer that there is a price difference before starting the work. So I ended up paying 419.89 for the job that was quoted 293.00 3 months ago. That is not how business should be done to keep repeat business.

Great service dept, comfortable waiting area knowledgeable reps, get you in and out as fast as possible. Clean restrooms. Will tell you what needs to be done and the price.

My service advisor was David Hansel. I am always confident that I will get great advice and great service. I am always comfortable, also, when I wait.

Excellent Service from Mr. Edward L. Jones and Mr. Jae Bee Butler. I will refer others to this dealership. Thank you very much! I appreciate their assistance.

They advised me of problems of my vehicle with no pressure of having it repaired by their facility. I will return to this facility again.

Customer service for the service is the best service I have ever received. David N was brilliant. Absolutely brilliant. I live in Covington and I will not go there for service on my vehicle. I will use Honda if Slidell!!

I went in to the dealership with a problem, and went out 5 minutes later with no problem. Thank you, Honda of Slidell for listening to me and acting for my benefit. Thank you, Nicole for providing the help I needed.