[{"id":605135,"firstName":"Michele","lastName":"Herrera","titleText":"Sales Consultant","shortBioText":"I hail from sunny San Diego California. I was born, adopted, and raised there by the most amazing parents a girl could ask for. My adventure in Michigan began six years ago after my birth mother and brother found me. When my adoptive parents both passed, my birth family proposed that I move here to get to know my roots and to build a relationship with them. Always one for experiencing new places and things, I hopped in my car and have been here ever since. I love everything about Michigan...the seasons, the people, the Spartans. I live here with my husband Arturo, my furbaby Titan, and his cat Loco. Yes, my dog has a cat! I have two amazing bonus kids and one bonus granddaughter. I enjoy church every Sunday with my Grandmother who became my best friend the minute we met and any free time I have is spent living this life God has blessed me with to the fullest and best of my ability!!!","emailTxt":"mherrera@themyautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/105450/employees/bed3c9c40965.jpg","drDealerId":105450,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"1561939200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":612758,"firstName":"Gail","lastName":"Donato","titleText":"Sales Manager","emailTxt":"gdonato@themyautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105450,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":548431,"firstName":"Brad","lastName":"Demarest","titleText":"Sales Consultant","emailTxt":"bdemarest@myimport.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105450,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":612760,"firstName":"Paxton","lastName":"Harris","titleText":"Salesperson","shortBioText":"Currently I live in the Grand Haven area, but I lived in the Oakridge area for 16 years before that. I am a fairly active person. During the spring, summer and fall I ride and race dirt bikes. I am a dog person. I currently I a Siberian Husky.","emailTxt":"pharris@themyautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105450,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548253,"firstName":"Alex","lastName":"Wiedenhoeft","titleText":"Business Manager","shortBioText":"I'm from a small town called Coopersville, where I graduated from Coopersville High in 2008. I spent 7 years in the food industry, where i excelled quickly. I then, decided it was time to make a change and came to the car industry @ My Auto Import Center. I currently have 3 children (all girls), and an amazing, supportive wife named Jade. We enjoy going out camping all year round and swimming with the kids. Growing up I spent a lot of time roller skating and now love sharing my experience with my children. Lastly I love having fun and making every car buying experience enjoyable!","emailTxt":"awiedenhoeft@myimport.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/105450/employees/51ecf999b31e.jpg","drDealerId":105450,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1435708800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":619616,"firstName":"Daniel","lastName":"Knott","titleText":"Sales Manager","shortBioText":"God first , family, career . each day i become the man i wish i could be.","emailTxt":"dknott@themyautogroup.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105450,"dealerEmpStartDtUtc":"1572566400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":593692,"firstName":"Mike","lastName":"Kaffenberger","titleText":"General Manager","emailTxt":"mkaffenberger@themyautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105450,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":618677,"firstName":"Colin","lastName":"Irwin","titleText":"Sales Consultant","shortBioText":"","emailTxt":"cirwin@themyautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/105450/employees/fab32a19165a.jpg","drDealerId":105450,"dealerEmpStartDtUtc":"1572601560","industryStartDtUtc":"1559382412","certifiedEmployee":false,"deptDscrp":"Sales"}]

My Certified Used Cars

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:30 PM

My Certified Used Cars Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:30 PM

Tuesday

8:00 AM - 5:30 PM

Wednesday

8:00 AM - 5:30 PM

Thursday

8:00 AM - 5:30 PM

Friday

8:00 AM - 5:30 PM

Saturday

9:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2018

My Certified Used Cars in Muskegon, MI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

...



Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

"Part of the My Auto Group"

Reviews

4.9 out of 5 4.9
99 lifetime reviews. Includes reviews of My Certified Used Cars from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 6, 2019

    DAN is the Man everyone was helpful and honest and Dan went above and beyond for me and my husband we appreciate you guys so much we are Happy Customers...

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!


    Worked with:
    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Daniel Knott

    Sales Manager

    NOT RATED

    Mike Kaffenberger

    General Manager

    NOT RATED

    Colin Irwin

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 21, 2019

    After being taken advantage of by another local dealer who sold us a truck that had been totaled by an insurance company at full retail value with out... giving us a carfax report which put us in a negative equity as soon as we sign the paperwork. They saved us from a very bad situation. My husband is a disabled veteran and Michelle and her boss worked to get us out of this very bad situation. You guys are wonderful and saved our hides. Thank you for everything you did to help get us out of that bad deal

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for trusting us with your business and for sharing your experience with everyone. We are very glad to hear that they were able to help you o...ut with your situation!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

  • 5.0 out of 5
    November 20, 2019

    Super great people. Worked really hard to put us in a car. Was super nice and a great place to car for a car thanks my auto

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with everyone! Enjoy your new ride!


    Worked with:
    Brad Demarest

    Sales Consultant

    (5.0) 30 reviews

  • 5.0 out of 5
    November 18, 2019

    Overall it was a nice and smooth experience in purchasing. Really wasn't a push or hassle from Michele Herrera. She even stayed after her scheduled time... to be there so I could continue working with her during my purchase. Their offering of the warranty was a touch much, but other than that, a good experience that I have recommended to others.

    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with everyone and for giving Michele the opportunity to earn your business!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

  • 5.0 out of 5
    November 18, 2019

    Michele made the whole process quick and simple. She made sure I was informed every step of the way and that I was satisfied with my purchase afterward.... I appreciated her sense of humor and flexibility in staying past her scheduled hours. I also want to say that I felt well-attended to with Gail in Finance and Dan in management. The three of them were quite literally the Dream Team. Thank you, My Certified Used Cars for getting me such a good deal and for making me feel like a part of the family!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with everyone and for giving Michele the opportunity to earn your business!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Daniel Knott

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 14, 2019

    Wow! Great service! We love the new car and Michelle and the crew went above and beyond to make sure all went smoothly and we left super excited! We'll... definitely be back! Thanks!.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Daniel Knott

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 9, 2019

    Michele was a fabulous representative. We purchased the 2013 Ford Escape on 11/9, but had spent a previous afternoon whittling down various vehicles in... October, of which she spent a great deal of time with us on each vehicle. We looked at several SUV's and hatchbacks throughout the lot. Unfortunately, I got sick for several weeks, and couldn't make a purchase until I got better. Gail took care of our paperwork and helped me through the process of transferring our insurance from our previous vehicle to our new one. The entire staff is friendly with each other, very much like a family. I test-drove the vehicle prior to buying it, and it handles beautifully. The only thing I didn't like was the fact that the Secretary of State website was down and I couldn't get my plate today. Paxton got the ball rolling while we waited for Michele to finish up with another couple. Overall a great experience.

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Paxton Harris

    Salesperson

    (5.0) 5 reviews

  • 5.0 out of 5
    November 9, 2019

    Michele made everything so easy. She did not push any vehicle on the lot to us. We told her what we wanted in a vehicle and she made suggestions. I will... be back for our next vehicle purchase. The down to earth great atmosphere made our decision easier. This is the least nervous I have ever made in a major purchase. Brandon is amazing at explaining everything loan related as well.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!


    Worked with:
    Michele Herrera

    Sales Consultant

    (5.0) 15 reviews

  • 5.0 out of 5
    November 8, 2019

    Great customer service! Gail and Paxton worked very hard with me and different lenders, to find just the right vehicle and deal for me. Up front and very... detail oriented so there is no question left unanswered! We will be looking for another new vehicle for my husband in the coming year.....i wont go anyplace else!!! They have a customer for life! Rest assured if you choose them!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!


    Worked with:
    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Paxton Harris

    Salesperson

    (5.0) 5 reviews

  • 4.0 out of 5
    November 5, 2019

    Everyone was great. Debi was very professional and great to deal with. Brad held my vehicle and went above and beyond with additional repairs to ensure... the Honda pilot was ready when I arrived from traverse city.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Gail Donato

    Sales Manager

    (5.0) 9 reviews

    Brad Demarest

    Sales Consultant

    (5.0) 30 reviews

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