Took the Q5 in late on a Saturday afternoon. Connor Bemis was very accommodating and put us in a loaner quickly. He followed up on the following Wednesday... afternoon when the car was finished. We picked it up and were bak on the road in a very quick time frame. The car had been thoroughly cleaned for us. A recall was also done for which we had no idea that was needed. All in all, we are very pleased with this service and especially given that the dealer was working out of temporary facilities while their new building is under construction.