Audi West County

I had a very bad experience there. The salesman I initially dealt with was Bob. I negotiated the price with him. I explicitly mentioned “out the door price” and “including fees and taxes” and he agreed on a final price of $31,210. Since we agreed on a price and I found the car I wanted, I got on a plane the following day to check it out and purchase the vehicle. However, when they finally got me to financing, the lady told me I had to pay taxes on the vehicle. I was very confused. Bob wasn’t in that day, so they called him up to confirm this. Bob completely denied what I said. I decided to leave the dealership that day. The next day, Bob followed up with me over the phone. He finally asked me if I was still interested in the car. I said I didn’t know and I was leaving my options open for now. Following that, this is what he said almost verbatim “Let me answer that question for you. The answer is no. That’s because I don’t want to work with people like you. People that are indecisive.” I didn’t let his demeaning tone get in the way of me buying that car. When I went back to the dealership that day, apparently Bob was too busy with other customers and had Woody finish me up. Bob came over in between the process and pretended like the conversation we had over the phone didn’t happen (much like the price we agreed to over the phone). I didn’t even get an apology from him. I never did anything to this man to warrant such a nasty and condescending treatment. Also, I’m African-American. I’m not sure if there was any racial motive involved because he didn’t want to personally do business with me. Even if I had mentioned my experience with his superiors, I’m sure his workplace would side with him much like when they denied the price I had negotiated with Bob. I’ve had many people tell me to share my experience because they were just as baffled as I was with this person’s behavior towards a customer. Please let us know your experience in case there is a pattern of racial motive behind running their business.

Took the Q5 in late on a Saturday afternoon. Connor Bemis was very accommodating and put us in a loaner quickly. He followed up on the following Wednesday afternoon when the car was finished. We picked it up and were bak on the road in a very quick time frame. The car had been thoroughly cleaned for us. A recall was also done for which we had no idea that was needed. All in all, we are very pleased with this service and especially given that the dealer was working out of temporary facilities while their new building is under construction.