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GRC of KC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)
Sales hours:
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 10:00am–3:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Terrible Customer Relations: Refused Service

Worst experience with a business in my life. We test drove a car on Thursday. The dealer offered no warranty so we wanted to run it to our mechanic before making a purchase. The employee, Jay, told us to schedule the check up on Saturday. The next day (Friday) I received a phone call from Rick, the owner. He told me that they were closed on Saturday and did not know why Jay told us otherwise. I rescheduled our appointment with our mechanic to Friday. Hours later I received messages from Rick informing me that the new time didn’t work either and I would have to wait a week before meeting again. When I told him that this inconvenienced me he told me that he “could sell this car to whoever he wanted whenever he wanted.” He made me feel like I had caused him major problems and refused to sell me the car, for which I was prepared to pay for in full. The employees did not know any hours of business nor when anyone would be around the shop. When I test drove the car Jay did not make a copy of my license or rode with us. We also knew more about the car’s history than Jay did. The entire establishment feels very “fly by night.”

Terrible Customer Relations: Refused Service

Worst experience with a business in my life. We test drove a car on Thursday. The dealer offered no warranty so we wanted to run it to our mechanic before making a purchase. The employee, Jay, told us to schedule the check up on Saturday. The next day (Friday) I received a phone call from Rick, the owner. He told me that they were closed on Saturday and did not know why Jay told us otherwise. I rescheduled our appointment with our mechanic to Friday. Hours later I received messages from Rick informing me that the new time didn’t work either and I would have to wait a week before meeting again. When I told him that this inconvenienced me he told me that he “could sell this car to whoever he wanted whenever he wanted.” He made me feel like I had caused him major problems and refused to sell me the car, for which I was prepared to pay for in full. The employees did not know any hours of business nor when anyone would be around the shop. When I test drove the car Jay did not make a copy of my license or rode with us. We also knew more about the car’s history than Jay did. The entire establishment feels very “fly by night.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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