Chrysler Dodge Jeep of Englewood Cliffs

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 5, 2019

    Do not service your car here!!! They overcharge!! There Service Manager Dom will BS you to death!! He charged me $1000 more than 2 other local dealerships... for the same job. Never sent estimate before starting work. BE SMART SERVICE YOUR CAR ELSEWHERE!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 27, 2019

    Buying was excellent, as buying a new car usually is. But once i had to deal with the service, it really showed what they think of their customers. Car... broke down at 1800 miles on the odometer. Everything pointed to electronics failure. Car accelerates and shuts down suddenly, transmission disengages while driving, whole pile of error codes. I called the dealership, made an appointment for 1PM that same day. I drove carefully for 2-3 miles, which is about half-way, but then car started getting really erratic, i figured it's too dangerous to drive, called the dealer explained that i'm stuck, asked them to send a tow truck. Dealer said "nothing we can do with you being stuck, call corporate". Dodge corporate thankfully covered me, 3 hours later a tow picked me up and took me to dealership. I apologized for missing an appointment and explained why i missed it, cause it took that long for a tow truck to bring me. After two hours, they didn't know "what's wrong with it", they promised to call next morning, and i went home in a cab. Nobody called next day, i had to chase the rep who only picked up a day after the day he promised to let me know what's up. He said they still don't know and its gonna take a few days to analyze. I asked for a loaner, he said they don't give loaners, but can cover $35/day for 3 days for me to rent my own car. That is what costs to rent a bicycle for a day. After that i got online and found out what is the problem with the car. Seems 2019 RAMs have high rate of failure of the throttle position sensor, which comes with all the symptoms that the truck had. It took me less than 20 minutes of digging to pull that up. I called back, again, rep is nowhere to be found, now i was really pissed. I called Dodge corporate to file a complaint, but they offered to speak to the dealer. 2 hours on the phone and conclusion that corporate rep got from them was "he didn't have an appointment, that's why we not working on his car". Which is a flat out lie. They are negligent and incompetent. I can't f****** believe that one can drop a $60K on a vehicle and get treated like a stray dog or unwelcome guest, when a vehicle stops working at 1800 miles. Previous car I owned had an issue past 50000 miles, dealer still offered a cheap loaner while they work on the problem. I have worked on cars and motorcycles with potheads and alcoholics that told less lies, knew more about cars and worked faster. This is absolutely unacceptable.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 26, 2019

    Never thought I could say this, but I actually had a great car buying experience. Piero and Jeremy were professional, patiently answered all my questions... and kept the process light and stress free. I would definitely use them again and recommend them to anyone looking at buying a car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review, John! We're happy to hear that Piero and Jeremy provided you with such helpful service. We appreciate your business and hope... to see you again!

  • 5.0 out of 5
    May 2, 2019

    After many years of not waking into a dealership, my wife picked this one and saw a car she liked. The salesman was friendly and helpful, as was the sales... manager. Everyone is courteous and professional. I’ll return for my next car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, Joe. We are happy to know that you and your wife enjoyed our services. Let us know if there is anything else we can help... you with. We look forward to your next visit!

  • 5.0 out of 5
    April 18, 2019

    One of the best dealerships I have been to hands down. Beautiful facility but most importantly from start to finish an excellent experience. They provide... a world class customer experience so attentive and answers to all your questions. Made the process so simple and easy ⭐️⭐️

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Leeanne-Thank you for your outstanding five-star review! We are thrilled to hear you had an excellent experience from start to finish, which makes us ...very happy. Looking forward to seeing you again in the future.

  • 5.0 out of 5
    April 6, 2019

    I fully recommend this dealership . Ask for Jerome, he is the best! Knows his cars and inventory. Very patient and courteous and always has a great smile... and will get you what you are looking for .

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vera, we'll definitely pass your fantastic compliments to Jerome. Thank you so much for the great rating and review!

  • 5.0 out of 5
    March 25, 2019

    Very good people and respectfull and help me for my new lease for Ram 1500 , highly recommend, ask for Jerome . He is a good helper and will find what... you need

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mohammed, thank you for the recommendation! Jerome was happy to assist you with your vehicle needs. We hope you enjoy your Ram 1500.