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If I can just help save one person from making a mistake servicing their car here, it'll all be worth it. They will try to scam you into paying for repairs... you don't even need. Please look at the photos below. I went in for a recall repair and heard some strange noises and asked them about it. Lets forget for a moment that these people charge $195 ( tax and "Misc Charges") just to see "what's wrong" with the car (or make up things so they get more business) when BMW charges 170!!. They then quoted me 2400 for the "necessary repairs", told me the car is dangerous to drive, said they had to wait for the recall part to come in, and told me they couldn't keep the car there on their lot until that part came in. I drove 5 minutes away to Meineke and was told that the problem could be fixed for $400!! Please please please, for the sake of your wallet, read the estimates below and make your own decision. Don't get screwed over by these people. They don't care about anything but money and themselves and I should have seen that when I first walked in and saw 3 guys behind the desk without masks. This place needs to be investigated.
My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “check engine” light... has been for a few days, so he asked that they check on that as well. The service manager, DOMINICK BAGLIONE, said the issue was with the transmission valve body, and that would have to be replaced. We were charged $2,666.49, and my husband drove the van home on 9/22 (10 miles away). Only when the van was parked in our driveway did he notice that transmission fluid was leaking from the van, and when he spoke to Dominick he said this was normal, since the technicians would over-fill and the fluid would spill over. He insisted this was normal and brushed off our concerns. The next morning, we noticed that the check engine light was back on and there was MORE transmission fluid on the driveway under the car. We were told to bring the van back into their shop. In the 10 miles it took to get from our house to their repair shop, the sounds the van made got progressively worse and the transmission was slipping. It barely made it to the shop. There, Dominick said that the van needed a completely new transmission, and it would cost and additional $6,657.03. This on top of the $2,666.49 that was already paid when he failed to correctly diagnose and repair the van. If anything, the van was in worse shape than when it was first taken into their shop. When asked if we could get credit for the $2,666.49 that was already paid when they first attempted to fix the transmission, Dominick refused. Since the van couldn’t be driven in the condition that it was in (it would never have made it out of their facility), he reluctantly agreed to have them do the work. Meanwhile, we called another dealership in Teterboro to inquire about how much it would cost to replace the transmission on the van. Their reply was $4,500 - $5,000 for parts and labor. They were shocked at what was being charged at the Englewood Cliffs dealership, and what was already paid for the attempted repair. Yet another dealership in Paramus was also shocked at the price and noted that the facility has a policy of price matching a competitor’s lower price. When Dominick was told that their sister dealership in Paramus mentioned their price match policy, he said he wanted to see it in writing, but overall disregarded it. When asked to speak to his supervisor, he refused to give a name. When it came time to make the final payment, my husband made a last-ditch effort to AT LEAST get credit for their first attempt at repairing the transmission. Dominick was defensive and insisted that he did him a favor by not marking up the price of the transmission by $3,000, so he claims that he did in fact give a “discount”. Note that this “discount” is not indicated on the receipt. Since the van was being held until the balance on the bill was paid, and it was useless to push the point with Dominick, my husband reluctantly paid. We have since spoken to a mechanic who noted that perhaps the transmission valve body was install incorrectly, or the transmission wasn’t re-assembled correctly (hence, the leaking transmission fluid after the first attempted repair and reappearance of the check engine light), and perhaps this is what ultimately lead to the need to completely replace the transmission.
Do not service your car here!!! They overcharge!! There Service Manager Dom will BS you to death!! He charged me $1000 more than 2 other local dealerships... for the same job. Never sent estimate before starting work. BE SMART SERVICE YOUR CAR ELSEWHERE!!!!
Buying was excellent, as buying a new car usually is. But once i had to deal with the service, it really showed what they think of their customers. Car... broke down at 1800 miles on the odometer. Everything pointed to electronics failure. Car accelerates and shuts down suddenly, transmission disengages while driving, whole pile of error codes. I called the dealership, made an appointment for 1PM that same day. I drove carefully for 2-3 miles, which is about half-way, but then car started getting really erratic, i figured it's too dangerous to drive, called the dealer explained that i'm stuck, asked them to send a tow truck. Dealer said "nothing we can do with you being stuck, call corporate". Dodge corporate thankfully covered me, 3 hours later a tow picked me up and took me to dealership. I apologized for missing an appointment and explained why i missed it, cause it took that long for a tow truck to bring me. After two hours, they didn't know "what's wrong with it", they promised to call next morning, and i went home in a cab. Nobody called next day, i had to chase the rep who only picked up a day after the day he promised to let me know what's up. He said they still don't know and its gonna take a few days to analyze. I asked for a loaner, he said they don't give loaners, but can cover $35/day for 3 days for me to rent my own car. That is what costs to rent a bicycle for a day. After that i got online and found out what is the problem with the car. Seems 2019 RAMs have high rate of failure of the throttle position sensor, which comes with all the symptoms that the truck had. It took me less than 20 minutes of digging to pull that up. I called back, again, rep is nowhere to be found, now i was really pissed. I called Dodge corporate to file a complaint, but they offered to speak to the dealer. 2 hours on the phone and conclusion that corporate rep got from them was "he didn't have an appointment, that's why we not working on his car". Which is a flat out lie. They are negligent and incompetent. I can't f****** believe that one can drop a $60K on a vehicle and get treated like a stray dog or unwelcome guest, when a vehicle stops working at 1800 miles. Previous car I owned had an issue past 50000 miles, dealer still offered a cheap loaner while they work on the problem. I have worked on cars and motorcycles with potheads and alcoholics that told less lies, knew more about cars and worked faster. This is absolutely unacceptable.
Never thought I could say this, but I actually had a great car buying experience. Piero and Jeremy were professional, patiently answered all my questions... and kept the process light and stress free. I would definitely use them again and recommend them to anyone looking at buying a car.
Thanks for your review, John! We're happy to hear that Piero and Jeremy provided you with such helpful service. We appreciate your business and hope... to see you again!
After many years of not waking into a dealership, my wife picked this one and saw a car she liked. The salesman was friendly and helpful, as was the sales... manager. Everyone is courteous and professional. I’ll return for my next car.
Thank you for the kind words, Joe. We are happy to know that you and your wife enjoyed our services. Let us know if there is anything else we can help... you with. We look forward to your next visit!
One of the best dealerships I have been to hands down. Beautiful facility but most importantly from start to finish an excellent experience. They provide... a world class customer experience so attentive and answers to all your questions. Made the process so simple and easy ⭐️⭐️
Leeanne-Thank you for your outstanding five-star review! We are thrilled to hear you had an excellent experience from start to finish, which makes us ...very happy. Looking forward to seeing you again in the future.
I fully recommend this dealership . Ask for Jerome, he is the best! Knows his cars and inventory. Very patient and courteous and always has a great smile... and will get you what you are looking for .
Vera, we'll definitely pass your fantastic compliments to Jerome. Thank you so much for the great rating and review!
Very good people and respectfull and help me for my new lease for Ram 1500 , highly recommend, ask for Jerome . He is a good helper and will find what... you need
Hi Mohammed, thank you for the recommendation! Jerome was happy to assist you with your vehicle needs. We hope you enjoy your Ram 1500.