HGreg.com Orlando

​I fully accept my situation: with bruised credit, I know I will pay higher interest rates and worse terms. That is the reality of the market. However, there is a massive difference between credit costs and blatant dealer exploitation. ​1. The Fee Trap: HGreg forced me into a $1,700 "Elite Protection Package." Salesperson Bill claimed it was mandatory corporate policy. The next day, Bill bragged about selling a $70,000 car and admitted he waived that exact fee for that buyer. Forcing junk fees on vulnerable buyers while waiving them for high-ticket clients is unacceptable. ​2. GAP Markup: Finance packed a $1,300 GAP charge onto my loan. Meanwhile, HGreg’s own in-house insurance agent quoted me the exact same coverage for just $15 for 6 months ($2.50/mo). Padding a $13,000 car with $3,000 in artificial fees creates the very negative equity they claim to protect you from. ​3. Failed Inspection: HGreg markets a "multi-point inspection," yet vehicle prep was awful. The car smelled like smoke because the cabin filter was pitch black, clogged, and contained an old cigar wrapper. They couldn't even change a basic filter. ​4. Forced 5-Star Review: Before handing over my keys, I was heavily pressured by the salesperson to leave a 5-star Google review on my phone right in front of him. True 5-star service is earned through transparency, not demanded as a condition of getting your car. ​Advice to Buyers: If you are trapped, just sign. These $3,000 add-ons are NOT conditions of loan approval. Check the back pages of the Elite and GAP contracts for the "Cancellation" clause. Bypass the dealer entirely and submit a written cancellation directly to the third-party providers. I did this in week one, wiping $3,000 off my loan principal. Know your rights.

I buy car from hgreg like 5 months ago and now the AC stop working during this hot summer, I will never recommend this car dealership to anyone and, the over charge you for a dealership price and other unnecessary things

I buy my car from hgreg like 5 months ago and now the AC stop working

Sean was very friendly and was knowledgable. The cars were ok, we found a good one

Sean was very helpful, it took a bit to get the car but when I did it was wirth it

This place lies about deals and fees and has the worst customer service. They actually refused to sell me a car for cash

Good experience, price was high and didnt want the extra protection but It was overall ok. Sean was our sales guy

Great experience here, we found the car and a trade in value ahead of time, Sean was very good

Sean was great, answered all our quuestions and helped a lot. We will for sure come here again

HGreg.com Orlando is straight up shady. They bait you with low prices online just to get you in the door, but those prices mean nothing. The moment you try to get real numbers, they dodge you and refuse to give you the out-the-door price because they want to force you to come in. I live far and made it clear I already had financing ready. All I needed was the final number. They kept running me in circles and wouldn’t give it. I still made the trip—and the car wasn’t even there. After wasting my time driving out there for a specific car, they tell me it’s not available and immediately try to push me into buying something else. That’s not just unprofessional, that’s straight-up deceptive. Then they hit you with a bunch of xx fees to jack up the price—$1,299 “pre-delivery service fee,” “elite protection plan,” and other add-ons nobody asked for. They just stack thousands of dollars on top of the advertised price. Everything about this place feels like a scam. Fake pricing, hidden fees, and wasting people’s time just to pressure them into buying something else. Stay away from this dealership.