HGreg.com Orlando

I was a SERIOUS buyer but before I drove 2-4 hours, I asked one simple yes or no question on their website THREE TIMES and I could not get them to answer.... I received a text asking about my search. When I said I wanted the YES or NO question answered I was told it would be provided. INSTEAD I received a voicemail wanting me to call in. They can do business their way and I'll do business my way ...

Worse dealership I have ever visited. Poor customer service. Price online was $5k less than displayed on the car on site. Needless to say, they tried... to charge the extra $5k until I called them out. Then, I tried to make a counteroffer on the car and I hear this BS story about no negotiating.

No frills, you dont even get a bottle of water from your salesperson; he walks ahead of you, very little knowledge of cars, and when I told him I was looking... for a car for my son (who is out of state in the army) he appeared to lose interest. It's very busy in there and far from professional. A very mediocre experience. Note: a charge of $899 "dealer prep/fee" plus tag , registration, title and tax. The auto I saw was reasonable but I don't do well buying under pressure.

I purchased a 2017 Santa Fe from them 2 weeks ago. When I took the car home had it detailed because the seats were dirty, put gas because they give you... enough to go home, and purchased carpets because they don't give you that either. I felt a hit on it every time I would drive. I also noticed that my key was falling apart, the rear view mirror had a film on it that made it hard to see and that all the usb outlets weren't working, so I took it back the next morning before the 3 day grace period. they call us to say it needs a new transmission, the car has been there now for a whole week and when they call us yesterday to tell us the car is ready, we go pick it up, my key is still broke, my usb has not been fixed, my mirror has not come in and my rug is missing! They had all this time to get everything else fixed but they obviously don't care since the purchase was made and now my 3 day grace period is over. so here we go again I have to drop the car off God knows for how long, so I have been paying insurance and my car payment is almost due but I haven't had a car.

Called out of state for a car. Told them my buddy, who is local, would stop bye for that test drive. That went well and my buddy signed off on the car.... When I called in I asked for an explanation of hour HGreg does business and to send mer the Out the Door Price. The web sales manger told me HGreg is a volume based dealership and then gave me the OtDP with $3200 in additional fee's. I asked the web Sales Manger why all these fee's were on and would he kindly take them off, his response was "We are a no haggle dealership and that is our price." Summary is that HGreg is not volume, they are max profits and hidden fee's. Not for me and like the list of endless negative HGreg reviews I add mine to the list. Sometimes greed is not good and getting cars off the lot is best.

Do not trust this dealer! The white 17 Accord Touring listed has 57k miles on it, but they list 5,200. I've called and emailed them about it and they refuse... to update the post. Obviously, they've been made aware of their error, but refuse to correct it because they want to mislead people into thinking this is a great deal.

Prices advertised below KBB, but when you tack on the nearly $1300 dealer fee it's at or above KBB. Spent 4 hours purchasing a car. Salesperson was great.... However, the rest of the company dropped the ball. Kept being passed around, and each department didn't seem to communicate with each other. Drove a mile off the lot and the check engine light turned on. Turned around, but they said there was nothing they could do that day since the service department was closed. Suggested I take it home and bring it back the next day or take it to an Autozone to have a code reader put on it. Basically didn't want to take the responsibility for it. So I returned it on the spot. Then they had the nerve to email me the next day to thank me for my "purchase" and asked for me to review them on various platforms. Well, here's the review, though I doubt it's what they were hoping for.

Communicated with this dealer on Tue 9/3 regarding two vehicles. Told them we were coming the next day, from St Petersburg, a two-hour drive, on Wed 9/4.... When we are 15 minutes away from the dealership at 11:15am we received a text that they are closed. While upsetting, we gace them the benfit of the doubt to work it out. We asked that they contact us the next day to work it out. They never contacted us. Finally around 11am we reached out to them. They only offered to make sure the vehicle has a full tank of gas. Clearly insufficient and beyond insulting. Avoid. All of the negative reviews are accurate. From beginning to end they have been a mess to try and work with and this was the final straw.

Worst car buying experience of my life. I would say horrible. HGreg so disappointing. If I could leave less stars I would. Stay away from this dealership... and from HGreg company. LIARS!

Walked in to a sales girl eating right in front of customers, another one just messing off on his phone with his head down. Terrible vibe. Went to see... car I wanted to look at, car was locked on the lot and the car salesman didn't bring keys he had to walk back to the office. These are definielty some old rental cars. Cars were dirty, one I looked at smelled like a chain smoker was in it. Terrible inventory. AVOID AT ALL COSTS!