Subaru of Clear Lake

I purchased my Forester brand new in 2016 from this dealership and I've already had to change out my break switch and now my AC is out. It's three years... old.. Today At the dealership the technician tells my husband not only is the AC evaporator bad (which we knew already) but also the compressor is too. My husband knows enough about cars to call them out on their BS. He ask the tech how he knew, he said because it won't turn on. My husband told him because it's low blah blah.. Turns out the tech tells my husband " well it's not bad, we just recommend getting it changed out" so our quote went from $1500 to $3000 to add a compressor in there. Just because why not. TOTAL SCAMMERS.so first it's bad then it's not. If they were speaking to someone who knew nothing about cars they wouldn't question it. It's bad enough we're having to replace a part that is supposed to last 10-15 years in only 3 years but then they try to scam us!? These Mechanics are a joke (like many of them out there).

I have always been a Subaru Fan from the very beginning and with way Paul Steinberg introduced me to the reality of owning a Subaru, this brand will forever... be a benchmark for me. My hands down to Paul for giving me the opportunity to own one now. I very satisfied on how he handled the whole transaction and facilitating a very good deal to me. I love the 2019 Forester. I won't trade it for another except if ever an XT model will come around again. Thank you Paul for getting me own one for real.

Fantastic. The service and friendliness war great. Matthew Dobek was so helpful and very professional. I will be back. Than you so much. When I buy... another Subaru and I will, it will be at clear lake Subaru.

If you want your car returned not fixed and taken apart go to this dealership. Car returned with bolts missing. You walk in and you will be told "no... work will be done to vehicle without error code produced by your car". This dealership should not be allowed to operate. Two trips to this dealership with same problem. Service Manager along with service department inept. They have no mechanics and no professionals in service Department. Do yourself a favor and avoid this dealership.

I bought a vehicle in October 2018, it is currently May 2019 and I have not received my title or license plates. If you want to buy a pre owned vehicle... look else where because all they do is lie and provide awful customer service.

Subaru of Clear Lake (Gillman) broke my daughter's heart and ensured that we will never shop at a Gillman brand ever again. We had a deal to purchase... a vehicle on Monday at 5. At 4:23, we got a text saying the vehicle had been sold to someone else. After confirming the schedule at 3:40. We saw the vehicle just before closing on Saturday evening. I texted our salesman, Jacob Moniz, on Sunday morning to tell him we wanted to purchase the vehicle. On Monday morning, we texted back and forth about the details (the price had increased, but the manager agreed to honor Saturday's promotional price). We set a time for us to come in and complete the paperwork. My husband left work early, so we could get there at 5. He wanted the kids to witness the purchasing process since the car would be their first car. My daughter was over the moon. Until we got the text saying it had been sold to someone else just as we were on our way to the dealership. She was devastated. We all were. I saved the entire text history and planned to share it with anyone who would listen. Thank you to the manager for asking my opinion. I hope that the request was genuine and that the manager will use this information to improve their employees' unethical practices. I have never been more disappointed in a business transaction. My guess is they got an offer to purchase the car at the increased price, so threw my family under the bus. I would have happily come in earlier to purchase the car, if necessary. The only reason we were coming in later was so the kids could fully participate in the purchase of their first car. It was a big deal. It was special. And this dealership made it a horrible experience. We will never shop at a Gillman brand dealership, again.

I bought my first Subaru forester in 2016 Robbie was the salesman we had the pleasure of working with ,I fell in love with the forester. I am really short... and the forester seat will raise up to a position most people sit naturally. Robbie was full of information and explained every option the car had and how to use it .He shared where everything and everywhere in the dealership we may ever need. Mt car was involved in an accident and I needed a new car .You guessed it I went back to see Robbie and as always he went above and beyond to meet my needs In the purchase of a new replacement . Thanks Robbie, TaTa and Tippy Toes. It was nice meeting snake eyes as well. My suggestion to anyone with a negative to say is Go talk to these guys they will make it right .

I came in wanting to get an outback or forester for $350, brought my approval letter from USAA (FCU). Ended up getting a better deal leasing through the... dealer, no APR. Fantastic deal, and gained more features. Really happy with Subaru, the sales representative Brandon was by far the best car salesman I've ever encountered. He was funny and polite, really good talking to him. As for the finance guy, absolutely the best as well. When I was at other dealers (Honda of Clear Lake and Toyota of Alvin) they both had rude finance managers that try to sell you a million warranties and argue about it. However at Subaru, the finance guy understood that my budget was met and that I didn't want any warranties and didn't spend more than two minutes letting me think then telling me I knew what was best etc. I really liked Subaru's no pressure sales and finance teams, they really understand how to make me feel comfortable buying. Many thanks again to Brandon, I highly recommend this auto dealer.

Had a great experience with Rewis while looking for information about a car we saw online. He responded quickly, was very courteous and provided detailed... information that helped us greatly. He is very professional and we highly recommend him.

Oil & filter change...OK..I think. Claimed a multitude of checks were also made...not so. Said I needed a new engine air filter and cabin air filter... at 15,900 miles. Don???t think so! Said tire pressure was OK. Got tire pressure warning three days later. This is no longer a Lithia Subaru operation, it is a Gilman shop now! Purchased my Outback in January 2017. Will not return.