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Went in to look at Subarus since I loved the one I test drove at a Toyota dealership. There were sales people sitting at their desks, but no one wanted... to help us. We waited for about 30 minutes before someone helped. Maybe I should have listened to my husband and left... my biggest regret. Bought a 2020 "CERTIFIED PRE-OWNED" Subaru Ascent from them on 3/31, gave me a great rate. Go home, wake up and see a big crack in the moonroof. Take the car back, and I decide I don't want a moonroof. Traded for a 2021 Ascent instead. It's been a nightmare for them to get the paperwork right. I called when I saw that our Chase paperwork had the incorrect VIN number. I was speaking to the manager, and I was upset, he started laughing saying there's nothing he can do it's the end of the day. Instead, he could have apologized and assured that he will get it taken care of. Nope. They don't CARE. Thomas Brink has been "helping' us. Which he really hasn't. Chase is saying they barely received the paperwork to switch the cars. My payment is due THIS MONTH on the 15th and the paperwork is still not completed. I am also waiting for my plates, and asked Thomas last week are they in yet, he informed me that they haven't sent anything to get my plates yet, that they will expedite. What?! They are only there to make the sale, not to follow through. HORRIBLE experience. Please make sure to triple check your "Certified Pre-Owned". Not really Certified, oh and the new 2021 I got, the child lock was jammed and I had to go back and get that fixed.
Service provided is always great! They get you in and out as quickly and efficiently as possible. They kept me up to date and even completed a recall without... me making a separate appointment.
They're so friendly and helpful. The service always exceeds my expectations. Additionally, I live 40 miles away and it's hard to get a ride, so I really... appreciate that they always provide me with a loaner.
Car always taken care of and I am escorted around like a guest at a hotel. And additional words added blah blah blah blah blah to come up to the 25 word... minimum.
This is my second vehicle purchase from Subaru of Clear Lake. My sales consultant - Matt Hughes was very helpful. He found the vehicle I was looking for!... Matt was informative, friendly and super helpful. There was no pressure and the entire experience was smooth & enjoyable.
Very friendly and professional, clean and comfortable customer service. Good communication, operations. Wish: for photos with reports as a take away... though, or sent digitally with findings quote.
James in the Service department was extremely helpful in scheduling and expediting our oil change and concerns. Michelle was also very friendly and helpful.... I would recommend having service done here.
Prompt & courteous customer service, greeted warmly, explained service and all systems that were checked, offered free follow- up car wash since I declined... car wash while there
Clear lake Subaru service is excellent. Ask for James and he will take care of you. Professional, knowledgeable, courteous. And honest! He communicates... from the time you arrive to the time you pick up your car
I have had nothing but excellent service. Beginning with buying our Forester to having it serviced. Everyone is friendly and I never feel as though I am... being talked into services my vehicle does not need.