Karma Albany

4.1
(292 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 8:30am–4:30pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

4.1
(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Don’t go here I came in to the dealership got work done

Don’t go here I came in to the dealership got work done that cost me $4k I left the same error lights came back on. I brought it back in they told me the lights had to reset. The lights consistently come back on. I brought it back in. They told me they are going charge me $200 for a diagnosis again so I left. I called and spoke with the service manager and he told me he refuses to look at my car because I gave them a poor survey which cost their dealership $20k. Stay away from this dealership.

1.0

Don’t go here I came in to the dealership got work done

Don’t go here I came in to the dealership got work done that cost me $4k I left the same error lights came back on. I brought it back in they told me the lights had to reset. The lights consistently come back on. I brought it back in. They told me they are going charge me $200 for a diagnosis again so I left. I called and spoke with the service manager and he told me he refuses to look at my car because I gave them a poor survey which cost their dealership $20k. Stay away from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Best experience

My wife and I have been shopping for a luxury sports car for quite some time. Bul did such a good job guiding us in the right direction, we bought our dream car. I would recommend Rob and team to anyone looking for the total package of sales and service. Most fun we’ve ever had buying a car and getting another car’s paint corrected.

5.0

Best experience

My wife and I have been shopping for a luxury sports car for quite some time. Bul did such a good job guiding us in the right direction, we bought our dream car. I would recommend Rob and team to anyone looking for the total package of sales and service. Most fun we’ve ever had buying a car and getting another car’s paint corrected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Don't go here

I had purchased my 19 Alfa Romeo from DePaula who closed their Alfa/ Maserati store shortly after I took delivery I had been taking my vehicle out to Rochester for its yearly service and had been very satisfied. And had planned on going back there to get my next one. But decided since I was able to procure a ride from my daughter to turn in my lease I would drop it off at Bul Sales and Service. Thinking that in the spring I would go there to purchase a Tonale but when I got there I met with Val and not Rob who I had been talking to. I mistakenly forgot my second key and promised that I would overnight the key to them. Val argued with me about giving me a grounding odometer statement until they got the 2nd key back. All I was looking for was the odometer statement proving I have dropped off my Gullia on that day and the mileage which I finally did get. Me being a former new car dealer and had worked with Ally financial for many years before I knew that the financial institution would not be there the next day to do the inspection or to take back the car. I had mistakenly sent them my husbands Ford truck key that looks similar but after realizing my mistake I shipped the correct key. They in turn sent the Ford key back to me and charged me 13.98 for the shipping. With the high end cars that they sell you would think they could eat that small fee. Nope and its a BIG NO for me going back there in the spring for my next Alfa Romeo. So I would not recommend this dealer. As I found out from their website Val is the so called President, thanks for the great customer service, A NUMBER ONE, NOT!! And they never even asked about my next Alfa or offered to show me the Tonale.

1.0

Don't go here

I had purchased my 19 Alfa Romeo from DePaula who closed their Alfa/ Maserati store shortly after I took delivery I had been taking my vehicle out to Rochester for its yearly service and had been very satisfied. And had planned on going back there to get my next one. But decided since I was able to procure a ride from my daughter to turn in my lease I would drop it off at Bul Sales and Service. Thinking that in the spring I would go there to purchase a Tonale but when I got there I met with Val and not Rob who I had been talking to. I mistakenly forgot my second key and promised that I would overnight the key to them. Val argued with me about giving me a grounding odometer statement until they got the 2nd key back. All I was looking for was the odometer statement proving I have dropped off my Gullia on that day and the mileage which I finally did get. Me being a former new car dealer and had worked with Ally financial for many years before I knew that the financial institution would not be there the next day to do the inspection or to take back the car. I had mistakenly sent them my husbands Ford truck key that looks similar but after realizing my mistake I shipped the correct key. They in turn sent the Ford key back to me and charged me 13.98 for the shipping. With the high end cars that they sell you would think they could eat that small fee. Nope and its a BIG NO for me going back there in the spring for my next Alfa Romeo. So I would not recommend this dealer. As I found out from their website Val is the so called President, thanks for the great customer service, A NUMBER ONE, NOT!! And they never even asked about my next Alfa or offered to show me the Tonale.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Outstanding!

Outstanding. They were totally professional. The negotiations were smooth and fair and I was delighted with the car and the way I was treated by the dealership. One of the best car-buying experiences of my life.

5.0

Outstanding!

Outstanding. They were totally professional. The negotiations were smooth and fair and I was delighted with the car and the way I was treated by the dealership. One of the best car-buying experiences of my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great car buying experience

Buying a car from Val was the best car buying experience I have ever had. He was very honest, and never pushed me one way or the other. The atmostphere there is very relaxing and enjoyable. Great family run business. Plus he had the best deal around!! Thanks Val, I love my car!!

5.0

Great car buying experience

Buying a car from Val was the best car buying experience I have ever had. He was very honest, and never pushed me one way or the other. The atmostphere there is very relaxing and enjoyable. Great family run business. Plus he had the best deal around!! Thanks Val, I love my car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Incredible Staff

A totally different car buying experience than I had ever experienced. It was literally painless and the staff was incredible. I will be going to this dealership from now on!

5.0

Incredible Staff

A totally different car buying experience than I had ever experienced. It was literally painless and the staff was incredible. I will be going to this dealership from now on!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Service Department

Excellent work every time we service there. Friendly, Knowledgeable, caring staff. Service work area is neat clean and organized. A sign of a great department. Thank you to all for caring about your customers.

5.0

Great Service Department

Excellent work every time we service there. Friendly, Knowledgeable, caring staff. Service work area is neat clean and organized. A sign of a great department. Thank you to all for caring about your customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2.0

differential service and oil change

was quoted a price on a diffiremtial service after i dropped off few hours later received a call and was told was mistake another 250 more...this made the price the same as keeler bmw dealership...the oul change was actually more expensive then going to bmw reason i went in first place i was quoted a cheaper price on differential service then bmw....all together it wound up costing me more money having it done here then going to bmw dealership

2.0

differential service and oil change

was quoted a price on a diffiremtial service after i dropped off few hours later received a call and was told was mistake another 250 more...this made the price the same as keeler bmw dealership...the oul change was actually more expensive then going to bmw reason i went in first place i was quoted a cheaper price on differential service then bmw....all together it wound up costing me more money having it done here then going to bmw dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Love my Car

I had a great car buying experience here, The people were so nice and helpful with any questions. I would also like to say I can recommend this dealership without reservation to everyone. I had a issue with my car and that was not part of the warranty but they took care of the issue cause it was the right thing to do. That is not something you can expect everywhere. I will be a long time shopper at BUL Auto. Good people!!!

5.0

Love my Car

I had a great car buying experience here, The people were so nice and helpful with any questions. I would also like to say I can recommend this dealership without reservation to everyone. I had a issue with my car and that was not part of the warranty but they took care of the issue cause it was the right thing to do. That is not something you can expect everywhere. I will be a long time shopper at BUL Auto. Good people!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great experience!!

It was a pleasure doing business with Val at Bul Auto. Everyone there is very friendly and the selection of vehicles was fantastic! Everything went very quick and smooth. Would highly recommend.

5.0

Great experience!!

It was a pleasure doing business with Val at Bul Auto. Everyone there is very friendly and the selection of vehicles was fantastic! Everything went very quick and smooth. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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