Capital CDJR of Indian Trail

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
32 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 14, 2020

    Great experience buying a certified pre-owned! Everyone was very kind and honest. The process was relatively quick and painless. Would definitely recommend... to others.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 6, 2020

    Thanks to Scott et al for getting me in and out expeditiously this morning. Given my state of health it is important to me. And I didn’t even asked them... to hurry. See you next time I need service. HBF

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2020

    Sergio was great and very knowledgeable you made the buying process easy and fun can’t wait to do business with him again And the whole environment was... very calm and peaceful

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2020

    Excellent service and were extremely helpful in finding the vehicle we were looking for. They were honest and I could definitely tell they extremely care... for their customers. I would highly recommend this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 16, 2020

    I was shocked that in July of 2020 that only ONE employee was wearing a mask. They are mandated in NC, yet only one female employee was wearing one. At... one point she took it off! I did not see any other employee with one. They had a social distancing sign on the door and weren’t enforcing masks with customers either, although most customers were wearing them. They did have every other seat marked off. I think this is rude and discourteous to all.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 14, 2020

    I talked with at least 6 dealerships and visited 4. Everyone I dealt with at Capital was friendly and helpful during my decision making and buying process.... Even if I could have eventually gotten a better deal at a different dealership, I felt most comfortable buying from Capital

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2020

    This is the best dealership I have serviced my 392 at (I have been to 3 different ones). The building is always clean and I feel the employees are all... very authentic. I have had routine service done here with some small repairs and 1 major repair. The warranty claims have been extremely honest and covered here without issue. The car was done in a solid time frame and the quality of repair is top notch. This is honestly the first dealership I have only positive things to say about. Great job as always!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2020

    $600 repair was over $1200 I informed the service writer that I will never spend another dime with this dealer. The repair was for 2 hoses, a clip to hold... them together and Freon.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2020

    Great experience Kim was great and worked hard to make things easy and found the exact vehicle we wanted and her search was unreal as vehicle kept being... pulled back from her.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 27, 2020

    I was greeted right away, and I was in and out with a short wait. My service advisor Jane Hamilton was very courteous and kept me updated on the progress... of my vehicle as I waited.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews