Volvo Cars Pioneer Valley

Terrible car buying experience. I would never send anyone here. Unprofessional management team. The service department ultimately refused to fix a problem that I was assured would be taken care of before I ever drove the car off the lot. Ten day wait for fixes brought up before I bought the car was completely unacceptable. Reached out to the owner listed on the website and no response. I was asked by a staff to leave a review. There it is.

I recently purchased a BMW 330i X Drive from the team at Volvo Car Pioneer Valley. Salesman, Jesse Watkins, was a big help in ensuring a smooth and seamless transition into my new car. Great experience overall!

Sadly they are not a dealership that lives up to their commitments. I am a 2018 XC90 T8 from them and they said they would pick it up (in writing in the contract) and subsequently changed their radius to 35 miles and said they would not honor the commitment as the service organization is not the same company as the sales organization. In any case, I would not have bought the car or a discount service plan from a company that would not meet its obligations to pick up, but sadly they have my money on both fronts and now I know to never buy a car from them or their affiliated dealers ever again.

Brendan was incredibly helpful. When I couldn’t figure out my dashboard symbols he had me take a pic and text to him. We determined I needed to come in, set a time convenient for us and got the job done. I highly recommend this dealer. Thank you

Our experience with the service department at Volvo Pioneer Valley continues to be very pleasant. From the fantastic attitude of the Service Writer and Service Manager to the valet service and scheduled loaners, the dealership's service department is doing a great job. Our interaction with Lyndsay and Ken make going into the dealership a pleasure, with interesting conversation adding to the entertainment. The staff advocates for customers with parts providers to ensure warranty coverage when there are unusual issues (i.e., tires.) When we pick up our vehicle, it has been washed and vacuumed (I particularly appreciate this in my wife's car.)

Bought our car less than a year ago and we are so happy with our XC60. Had our first oil change and I am so happy with their service. Lyndsey was amazing, the service team was fast and efficient. Oil change and alignment and I was out in an hour and a half! I was blown away, I had freed up my whole day unnecessarily. Five stars!

Jamie is the worst sales I have ever experienced, he is rude, impatient, unprofessional, poor attitude, swearing, and I saw him racial to another non-white client, he is not only a qualified salesman but also is not even a qualified citizen. He needs to go back to school to be re-educated. If you go to this Volvo to receive services, you will have a very poor experience, definitely pay money for pain. I suggest you drive more couple of miles to find another one. I think this dealership has serious problems when selecting employees.

My son was having issues with his newly purchased used Volvo S60 and we were very pleased with the service we received at Pioneer Valley Volvo. Lyndsay Travis did an outstanding job as our service advisor and was familiar with the car from the previous owner. She kept us updated throughout the process and was a pleasure to deal with.

If you own a bike and need to transport , DEFINITELY look into the VOLVO hideaway trailer hitch for your XC60. Its a clean install , looks like its part of the car , perfect blend with the aesthetics of my XC60 !

The service advisors and service manager were all great to deal with, communicated well and were friendly. The service was good and a loaner was provided. Overall we were very happy.