Mercedes-Benz Burlington

I was going to this dealership to get a new vehicle as I was reaching the mileage limits on my current ML lease. Staff were nice and friendly and I managed to get a quote and test drive a demo model GLE 2016 after reviewing all options. Finally after a couple of hours and long breaks that they put me on because they had scheduled customers I agreed to pay the deposit and commit to the deal as sales manager Mark Belletti promised to work on a better deal for me if I commit the it. So he comes back to me with a higher number on both deposit and monthly payments telling me that he was "exercised" with me to make me understand how good their dealership is. I was shocked and mad as I was played with and left the dealership and he was smiling while the sales person who dealt with me was so ashamed.

I bought C450 Amg from Mercedes benz Burlington, and it was the best experience i have every had at a dealership. My Sales Associate was Mike Vujak and he was incredible, i can honestly say i have never had a more amazing sales associate and i hope he can assist me in the purchase of my next vehicle. So thanks you to Mike Vujak and the whole team at Mercedes Benz Burlington, you have gained a life long customer.

I have purchased my vehicle almost 2 years ago and been coming here since. I went to so many Benz Dealerships. With this dealership, I came in and within 20 mins I purchased my vehicle. They handle all my issues immediately and If things are late or have not come in...they call me a few days prior to let me know the status. Everyone is friendly and they take care of you immediately! I will defiantly purchasing future vehicles from here :)

Graham listened carefully to our needs and answered all of our questions. When we returned for our test drive appointment, he remembered what we had discussed and provided an excellent test drive route to showcase how the car would perform on many different road surfaces and at different speeds. He carefully explained the features of the vehicle and was very professional.

When it comes to retail, ppl very easy to complain but rarely mention positives. My E63 purchase was great. It took me months to decide yet salesman didn't hound me even when I said I was buying a Porsche. Then the salesman got me a great deal and i decided on E63...sale was done in hour. Service is super, fast and easy drop off. Plus free car washes!! I would buy here again and send my friends. Def better than Budds BMW too!!

Stay away, bought a 300 series from these idiots and was told they would remove the wheel locks and refund my $300 bucks, wheel locks removed and the cash never returned . I hope they read this because BD you know whats up. I have all emails between the transaction and will be moving forward shortly with this issue.

I would tell you to RUN not walk away from Burlington Mercedes . They hook you in with a used car salesman pitch, then once you've bought the car the salesmen don't even acknowledge you. Sure they hand out water and coffee but when you have an issue they don't care about it. Don't bother with this place... Next time I would even be willing to pay more upfront than get swindled again by these fance nobody's. Go to oakville or st Catharine's . Trust me! The bottom line is you don't need a massage you need service!

My experience so far with Burlington Mercedes is appalling... You cannot speak with a live person to make a service appointment and when you finally speak to the receptionist I was put on hold for 10 min..... Sure they have a bistro, a spa, you can get your nails done or something or a massage but I don't want that I just want to get my car serviced for a reasonable price and not be met by a greeter that is rather arrogant and does seemingly know nothing about cars other than look good.... Seriously ridiculous. We tried to buy a new car at this garage but there were absolutely NO negotiating on price of a new car....! We went to St Catharines Performance Mercedes and had a fabulous experience. My recommendation is avoid Burlington Mercedes, this glass castle and pretentious people have to be paid for somehow and guess what, it is you that pays for it.....