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Called them and made an appointment to test drive a chevy volt. When I came they made me wait 4 hours (literally 4) because one of their workers was driving... the car who knows where...while I was waiting they offered me to buy white chevy volt with check engine light on and a bunch of other issues I had. I said no, and kept waiting for other volt to come. When they finally brought the car the battery was complete drained. So, I rest drove it and decited to buy it right in then. The next day I charged the car but the battery wouldn't work, it used only gas. In order to use up the whole battery I legit had to drive 300 miles. They knew that most likely and that's probably why they made me wait so long because their coworker probably went for a ride until the battery drained and sold it to me. I've been having so many issues with the car and it's only been 2 months. Would not recommend them, they just want the money.
I bought a car about a month ago and I couldn't be happier with my purchase. I wasn't expecting to buy a car anytime soon and I went to Planet Auto and... with the help of Tyson, he helped me get the exact car I was wanting and I ended up purchasing a car that same day and it was the greatest purchase I've made. 10/10 recommend this dealership for purchasing a car.
We live in the technology age. If we can’t get it online there is surely an app for it. We literally don’t have to get off our couches for anything. ... Companies around the world are making more money then their predecessors ever dreamed of. Somewhere in the midst of all this success, businesses have lost site of the most important element; the customer! The differences between business a and business b are like splitting hairs. So what then makes one better then the other? For me it’s about customer service. The art of appreciating the customer; valuing the customer , and making the customer feel like they are the only one that matters, is all but gone! That is except with Planet Auto! From the minute I contacted Planet Auto they not only told me I was valued but more importantly they made me feel important and showed me I was valued! From the smallest question to the most outlandish requests Planet Auto accommodated me!! The last thing I wanted was to feel like I was in the presence of that “slimy used car salesman”! The atmosphere was like no other I had ever had experienced! The first hand that greeted me was that of the owner! I did not feel like I was buying a car! Every word I spoke was heard! Buying my car from Planet Auto was the most enjoyable experience I’ve ever had when buying an automobile! I refer every single friend and relative to Planet Auto and they will forever have my business! Sometimes companies forget the most important and yet simple element; the customer! Planet Auto on the other hand, has curtailed their entire business model around you and me; this in a day and age where apps and cell phones rule the simplicities or our lives ! Planet Auto! I am forever your most loyal customer, Thank You!! Theresa
We've now bought three card from this dealership. They are friendly, knowledgeable, and they let you shop at your own pace without rushing or pushing.... Once you've made a decision, the paperwork process goes quickly and smoothly. I've also referred two other people to them who also bought a car from them, and they've been happy with the service they received, too.
The salesmen at planet auto are wonderful! They did everything within their power to make sure the process was easy and are even bringing the car to me!... Say what! Tyson was fantastic and really informative and helpful. I would recommend going to planet auto in lindon!!
All of the people here were very friendly and upfront with me when I asked about each cars condition and history. They provided CarFax’s for each vehicle,... as well as listed any known issues. I was able to test drive several cars with no issue before finding one I absolutely loved (which was in pristine condition inside and out, at an amazingly low price for the model and mileage. They had all the documents to prove there was no shady business, just a great deal on a great car) and the buying process was quick and hassle free. They did not try to haggle me or upsell in any way, and gave me many great warrantee options with no pressure (I never once experienced an attempt to make me pay more for either the car, or for a higher warrantee. I was given the details, and left to decide myself). They have great facilities, though the lot was quite tightly packed. The man who helped me (Louise) was great and didn’t ever treat me like I was ignorant or incapable of dealing with a car. Overall this is the single best car buying experience I have had. Thank you, Planet!
Lied about the car's condition. Later admitted they knew of a problem before selling it, but said there were no issues. Said they'd make it right, but... didn't.
They are very helpful gave me what I wanted and they were just the best one of the best that I've had yet thank you so much for helping me get me my card... that I love
Both the finance team and the salesmen at the Orem location provided a pleasant and pressure free experience. They went above and beyond to address any... concerns or questions that I had throughout the process. The car I purchased had a scratch on the front bumper which they were delighted to take care of for me free of charge. They quoted me that it would take approximately 3 days to get it repainted. The were able to have the car back to me within 24 hours from me dropping it off. I can say confidently that I will be buying from Planet again, and would highly urge you to go and talk to these guys if you’re looking to purchase a new/used car.
So easy to work with! Ben and Carlos made us feel right at home instead of a salesman pushing you to spend money on things you don’t really need. I’ve... never had a smoother buying process either! I would definitely recommend these guys for your next purchase! Thank you Ben and Carlos, we love our new truck!!