Bob Johnson Chevrolet West

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4.7
(162 reviews)
Visit Bob Johnson Chevrolet West
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 11:30pm
View all hours
Service Sales
Monday 7:00am–11:30pm 9:00am–8:00pm
Tuesday 7:00am–11:30pm 9:00am–8:00pm
Wednesday 7:00am–11:30pm 9:00am–8:00pm
Thursday 7:00am–11:30pm 9:00am–8:00pm
Friday 7:00am–11:30pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (866) 488-6954 (866) 488-6954
Used (866) 483-8631 (866) 483-8631
Service (866) 579-5688 (866) 579-5688

Inventory

See all 139 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2018.
Enjoy a relaxed no-pressure buying experience at Websmart Chevrolet. Hundreds of new Chevy & used vehicles to choose from! Service and parts too

Service center

Phone number (866) 579-5688

Service hours

Monday
7:00am–11:30pm
Tuesday
7:00am–11:30pm
Wednesday
7:00am–11:30pm
Thursday
7:00am–11:30pm
Friday
7:00am–11:30pm
Saturday
Closed
Sunday
Closed

Reviews

4.7
(162 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Charles Billotti

I purchased a 2020 Traverse from this location roughly 3 months ago. I upgraded the package to the paint sealant and undercoating for life. Upon brining the vehicle home I noticed what appeared to be sap stuck into the paint on the hood of the car. I brought the vehicle back for them to remove off the hood. After a few hours the mechanic told me my vehicle was all set. The sap was removed however, they put 5 small dents in the hood of the vehicle. I showed the service guy and he explained they have a 3rd party dent guy and they would call me with an appointment when he was in town. You didn't see this after final inspection? After 2 weeks of waiting I never received a call so I called them and asked what the status was. The service guy stated that he forget and would have the sales representative call me to book an appointment. Why would the guy who sold the car set up an appointment for dents that were caused by your mechanics? Within the time frame of waiting i noticed a ticking noise under the dash and when it rained water was gathering in the passenger headlight. I called back to set an appointment for everything since I haven't even had this brand new car for less than a month at this point. The service mechanic told me he would have a loaner due needing a car for my job. When I arrived he stated he did not have a loaner so I had to book another appointment. I am a very patient person so at the time no big deal. When I came back again I received a loaner. After roughly 5 hours I was informed my vehicle was done. At this point nothing was done to the car. He stated that the ticking noise was normal and condensation in headlights was also normal. He then handed me a packet from GM of pictures of condensation in headlights with the most recent vehicle being a 2014! At this point I was beyond frustrated. I asked for a mechanic who came to the vehicle and heard the ticking noise and stated it was a high pressure valve and it is normal. So now my brand new vehicle has dents, water in a headlight, and a noise which i know is not normal. I know customers are not always right due to the nature of my career, sometimes you have to tell a customer "no" but this is by far the worst experience from any dealership i have ever dealt with. What is the purpose of a warranty? Do you not make money on fixing mechanical issues with new vehicles under warranty? At this point I contacted Chevy customer support who conducted an investigation. I was denied help after they spoke to websmart stating they support the decision of the dealership. Never been so frustrated over a car let alone a 35k brand new car. I brought the car to a mechanic who told me the car had issues both under the dash and headlight. Typically a mechanic would take your money but he told me to go to another chevy dealership and warranty is universal. Unbenounced to me I wasnt aware of this so I went to another chevy dealership. The dealership immediately took the car in and ordered parts. After a few days I brought the car in and it was fixed. The passenger headlight had a bad sealing so they replaced the headlight. The ticking noise was a poor canister purge valve and the dents were due to them pushing down to hard to remove sap which was stuck under the paint sealant. I called chevy back and they re opened the investigation du to negligence on their behalf for not even advising me to have a second opinion under chevy warranty. I denied anything from chevy for the inconvenience, that is beyond the point. The point is how do you treat people who invest in your business and or company the right from the things which are wrong? How can you tell a buyer nothing is wrong when something is wrong? Let alone damage a car further and avoid it. This isn't a small purchase and if mechanical issues arise that is what a warranty is for. The issue isn't that mechanical things go wrong that is life but to sit there and deny a person on a brand new vehicle and just lie about

4.8

I actually was out in brockport stopped at a dealer they...

I actually was out in brockport stopped at a dealer they advised me they closed so I called Websmart chevy Matthew answered I told him I'd be right in. He was friendly and helpful with my husband and I..

1.0

I purchased a 2020 Traverse from this location roughly 3...

I purchased a 2020 Traverse from this location roughly 3 months ago. I upgraded the package to the paint sealant and undercoating for life. Upon brining the vehicle home I noticed what appeared to be sap stuck into the paint on the hood of the car. I brought the vehicle back for them to remove off the hood. After a few hours the mechanic told me my vehicle was all set. The sap was removed however, they put 5 small dents in the hood of the vehicle. I showed the service guy and he explained they have a 3rd party dent guy and they would call me with an appointment when he was in town. You didn't see this after final inspection? After 2 weeks of waiting I never received a call so I called them and asked what the status was. The service guy stated that he forget and would have the sales representative call me to book an appointment. Why would the guy who sold the car set up an appointment for dents that were caused by your mechanics? Within the time frame of waiting i noticed a ticking noise under the dash and when it rained water was gathering in the passenger headlight. I called back to set an appointment for everything since I haven't even had this brand new car for less than a month at this point. The service mechanic told me he would have a loaner due needing a car for my job. When I arrived he stated he did not have a loaner so I had to book another appointment. I am a very patient person so at the time no big deal. When I came back again I received a loaner. After roughly 5 hours I was informed my vehicle was done. At this point nothing was done to the car. He stated that the ticking noise was normal and condensation in headlights was also normal. He then handed me a packet from GM of pictures of condensation in headlights with the most recent vehicle being a 2014! At this point I was beyond frustrated. I asked for a mechanic who came to the vehicle and heard the ticking noise and stated it was a high pressure valve and it is normal. So now my brand new vehicle has dents, water in a headlight, and a noise which i know is not normal. I know customers are not always right due to the nature of my career, sometimes you have to tell a customer "no" but this is by far the worst experience from any dealership i have ever dealt with. What is the purpose of a warranty? Do you not make money on fixing mechanical issues with new vehicles under warranty? At this point I contacted Chevy customer support who conducted an investigation. I was denied help after they spoke to websmart stating they support the decision of the dealership. Never been so frustrated over a car let alone a 35k brand new car. I brought the car to a mechanic who told me the car had issues both under the dash and headlight. Typically a mechanic would take your money but he told me to go to another chevy dealership and warranty is universal. Unbenounced to me I wasnt aware of this so I went to another chevy dealership. The dealership immediately took the car in and ordered parts. After a few days I brought the car in and it was fixed. The passenger headlight had a bad sealing so they replaced the headlight. The ticking noise was a poor canister purge valve and the dents were due to them pushing down to hard to remove sap which was stuck under the paint sealant. I called chevy back and they re opened the investigation du to negligence on their behalf for not even advising me to have a second opinion under chevy warranty. I denied anything from chevy for the inconvenience, that is beyond the point. The point is how do you treat people who invest in your business and or company the right from the things which are wrong? How can you tell a buyer nothing is wrong when something is wrong? Let alone damage a car further and avoid it. This isn't a small purchase and if mechanical issues arise that is what a warranty is for. The issue isn't that mechanical things go wrong that is life but to sit there and deny a person on a brand new vehicle and just lie about it is beyond my comprehension. Very shady practices to make a sale worst experience

5.0

Repairs on my Vehicle

Kevin Berg was very friendly and took very good care of me! Told me up front what I needed and the cost with no bs. Didn't push the sale too hard on me and made sure I was taken care of. Give that man a raise!

1.5

Avoid this place like the plague

Too many things to list. Not worth my effort to go through it all. Do yourself a favor and go else where. The incompitence is high and the customer service extremely substandard.

5.0

2013 Chevy Silverado

This dealership was very helpful and friendly, our salesman William was very down to earth and non pressuring when we were looking at a used truck. The whole transaction went very smoothly and am pleased with the experience.

4.8

In need of new car - price was right -

We were in a accident and our car was totaled. We contacted Don Witherell as we needed a new car. We wanted a 2019 Equinox LT Kinetic Blue in a couple days. You didn’t have one there! D.W. Had car ready for us in time we needed. Excellent Service

5.0

Excellent service!

Had these guys install a set of tires and do an alignment for my Volkswagen GTI. Pricing was great, and they kept me posted throughout my service appointment of what was going on. My first dealer service experience, and it was fantastic.

5.0

Perfect vehicle at the perfect price

My salesman was Steve Hanning, and he ROCKED. Not only was he a great salesman, but he was down to earth and very funny...honestly because of how great the salesman was it made me want to find a car from this dealership even more. Everyone at the dealership was so nice and so helpful, it really made this such a great experience. I have only had my new equinox for about 3 weeks but I have already told so many people to go to websmart chevy because of how great the experience was. I only had one manager come over and annoy me with the whole spiel of "well since you're saving here there is no way we can get your price" but Steve made it happen, and because of Steve I am now LOVING my mew vehicle. 10/10 I will definitely be leasing from websmart again!

3.2

made an appointment for a simple oil change, took forever

took 2.5 hours for a simple oil change WITH an appointment. they were apologetic but it was a waste of time on a day off

Read all 162 reviews