[{"id":594344,"firstName":"Mike","lastName":"Wilson","titleText":"Asst. Service Manager","emailTxt":"mike@infinitinky.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":82,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/b29545d869ea.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"859852800","certifiedEmployee":true,"deptDscrp":"Service"},{"id":594341,"firstName":"Casey","lastName":"Head","titleText":"Sales Manager","shortBioText":"I've been in the Auto Industry since 1997. I was born and raised here in Northern Kentucky and love the area! Nothing makes me happier inside of my job than making guests feel comfortable and happy with their buying or leasing experience. We are blessed with a wonderful Dealership and Staff here at Infiniti of Northern Kentucky, and I'm proud to be a part of it!","emailTxt":"casey@infinitinky.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/952eb2fdb476.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"846806400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":638254,"firstName":"Marcus","lastName":"Powell","titleText":"New Car Sales Manager","shortBioText":"","emailTxt":"marcus@infinitinky.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/1bd80cf15605.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1575158400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":594340,"firstName":"John","lastName":"Jorge","titleText":"Product Specialist","emailTxt":"john@infinitinky.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/2747bc6b9c33.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":638256,"firstName":"Rob","lastName":"Martin","titleText":"Sales","emailTxt":"rob@infinitinky.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/50e628061295.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1577836800","industryStartDtUtc":"1577836800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":638255,"firstName":"Sam","lastName":"cottongim","titleText":"Sales","emailTxt":"sam@infinitinky.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":115288,"industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":594301,"firstName":"J. Stephen","lastName":"Tevis","titleText":"EXECUTIVE MANAGER","emailTxt":"tevis@infinitinky.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/115288/employees/b050e1850336.jpg","drDealerId":115288,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":662067,"firstName":"Charles","lastName":"Back","titleText":"Service Director","shortBioText":"","emailTxt":"charles@infinitinky.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":115288,"industryStartDtUtc":"360201600","certifiedEmployee":false,"deptDscrp":"Service"}]

INFINITI of Northern Kentucky

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

INFINITI of Northern Kentucky Hours

Sales

Monday

9:00 AM - 7:00 AM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

Thank you for making your way to INFINITI of Northern Kentucky, your certified INFINITI dealer serving drivers throughout Fort Wright and the surrounding areas. At our dealership, you'll find a solid selection of new INFINITI models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

...



Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of INFINITI technicians on staff.

"INFINITI is the brand, INFINITI of Northern Kentucky is the destination!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
216 lifetime reviews. Includes reviews of INFINITI of Northern Kentucky from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 19, 2020

    Service on my '07 TL was completed in a timely manner with a same day appointment. They also patched my tire I mentioned as well

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

  • 5.0 out of 5
    October 16, 2020

    As always excellent job, very good experience. All members of the service team are helpful and courteous. Work was done timely, communication was excellent.... top notch

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

    Charles Back

    Service Director

    NOT RATED

  • 4.0 out of 5
    October 14, 2020

    Infiniti of Northern Kentucky valet service worked out perfectly for me. I'm a remote worker and the valet texted me when he arrived to pick up and deliver... my vehicle. The electronic invoice sent by the dealership was easy to pay. This is a very nice service for those who are not able to take their vehicles in person for service.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

  • 5.0 out of 5
    October 13, 2020

    I enjoy the NKY dealership and the service I receive, its so easy to make an appointment! They take very good care of my vehicle, don't waste my time and... treat me very well! I will say that the tail light that I had replaced was more expensive than getting my rear brakes serviced which was kind of ridiculous! More importantly, to me this indicates a problem with Infiniti's "replacement parts model" and is not the fault of this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

  • 5.0 out of 5
    October 9, 2020

    Infiniti of NKY provided an awesome experience. The job was completed sooner than I expected. My questions & concerns were addressed beyond my expectations!... Awesome job!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

    J. Stephen Tevis

    EXECUTIVE MANAGER

    (4.9) 37 reviews

  • 5.0 out of 5
    October 7, 2020

    Customer service was outstanding throughout the entire process of test driving cars to actually buying the vehicle. The entire experience from arrival... on the lot to the completion of the sale was the best car buying experience my wife and have ever been involved in during our car buying lifetime.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Martin

    Sales

    (5.0) 15 reviews

    J. Stephen Tevis

    EXECUTIVE MANAGER

    (4.9) 37 reviews

  • 5.0 out of 5
    October 4, 2020

    Everything was seamless and transparent. The dealership was extremely easy to work with and answered all questions. Couldn't ask for any more. Very positive....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marcus Powell

    New Car Sales Manager

    (5.0) 18 reviews

  • 5.0 out of 5
    October 2, 2020

    I can honestly say this was the best car buying experience I have EVER had!! Great staff, all were so helpful in anything I needed. Thank you Stephen,... John, Marcus and Infiniti of Northern Kenticky. I couldnt be happier and I most definitely will return when we are ready to buy another!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marcus Powell

    New Car Sales Manager

    (5.0) 18 reviews

    John Jorge

    Product Specialist

    (5.0) 48 reviews

  • 5.0 out of 5
    October 2, 2020

    They fixed my recalled airbag at no cost, and fixed it in a hour, and the staff was friendly and helpful , Also the dealership waiting room was clear and... had nice seating.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

  • 5.0 out of 5
    September 30, 2020

    Everyone at the dealership makes sure you feel welcome. The service team was ready when I arrived, on time, and very efficient! Since it was my first oil... change since I purchased my car, the sales team picked up the tab!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Wilson

    Asst. Service Manager

    (5.0) 82 reviews

    Marcus Powell

    New Car Sales Manager

    (5.0) 18 reviews

    John Jorge

    Product Specialist

    (5.0) 48 reviews

View More Reviews